how to prepare for an interview with kaiser permanente

When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music.". By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". What resources do you prefer to stay on top of industry trends and changes? The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. "I used to volunteer at the humane society, and there were times I would volunteer, and during my shift, I would be there alone either organizing the supply pantry or cleaning out kennels and other times I would be working on fundraisers with the group in the community. ", "I like my job, and I enjoy what I do. My manager let me know that was a common scheme and that going forward, I should always lay the bill on top of my drawer until I hand the change back; that way, a customer can't say that wasn't the bill they gave me. I believe I could add value to Kaiser Permanente by contributing this strength and core value if given the opportunity. Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. I am looking forward to getting into the routine of a career again. ", "I have worked with diverse groups of people most of my career, including my time in college. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. For medical ordering and inventory, I have used a variety of software and programs that were put to use by my organization. As the manager, I knew I could not let this behavior continue. The staff wanted to start double-booking patient time slots. ", "Once I was filling a prescription for 90 days 90 tablets. Perhaps you use a particular app or software. Any hiring authority should feel comfortable putting you in front of their valued customer base. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission. Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. I like working in an industry where genuine care is valued. This is a great response, and it shows that you truly do care about the people that you come across every day. I apologized for the mistake, and even though they told me I didn't have to replace the money, I did so anyway. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". Discuss the reasons why will you be great at this job. Your version of customer service sounds warm, welcoming, and caring. I get along well with others and work well as a team.". In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. ", "In my current role there is a lot of staff turnover when it comes to our management team. Unfortunately, the sales have shut down. One for the clinic, one for me, and one for the patient. I hope to involve them in various Kaiser community volunteering opportunities.". At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. ", "I was working in a clinic where the primary population was low income. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Excellent! I was able to do that but showing genuine empathy and compassion for each person, regardless of what led them to their current circumstances. The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory if hired at Kaiser Permanente. Finally, end your response by talking about the positive outcome. This approach has greatly reduced in-house issues related to communication. We also raise chickens and goats and have a couple of horses as well. Each and every employee plays a critical role in the patient care process. ", "A bit about me - I love to travel, read, and conduct research. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. Read our Terms of Use for more information. "Since I am new to healthcare, I do not have any formal experience in this area. Ultimately the patient understood and the procedure was finally completed.". We told her we were going to order it and it was supposed to be there that day. With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". ", "In all honesty, the thought of a poor outcome with a patient is what stresses me the most. In looking to hire you at Kaiser Permanente, your interviewer wants to know that you have a methodical approach to problem-solving. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. When I hit my 20's, it was so important to me to learn about other cultures. I tried to get to the root cause of the issues, and from those conversations, there had been some personal conflict between them stemming from an incident a few years back. ", "I'm a very detailed and organized person. What is important to them is that you are cognizant of your own personal shortcomings. If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. When I would set specific times to attend doctor's appointments and to exercise or visit family, I was more likely to attend those events, which really helped me take time for myself to recharge and refocus. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. Human beings all grow up in different manners and under different philosophies. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. Mi cuenta. Founded in 1980, the medical group has more than 1,700 Permanente physicians spanning more than 60 subspecialties. When I enjoy what I do it doesn't feel like a chore. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. At that next meeting, we found out that one of the students dropped the course without telling anyone, and the other was going to have emergency surgery and would be out of class for a while, leaving just one other student and me. It sounds as though you are highly organized and methodical in your work. As you answer this question with a specific example from your past, reiterate to your interviewer that you have excellent verbal communication skills and listening skills that will help you be a great communicator on their team at Kaiser Permanente. By talking to them, explaining how important it is for them to take their prescriptions daily, and offer them auto-fill on their prescriptions, and enroll them on ready reminder will help them take better care of their health.". "During my first semester of college, I took a communications class that required several group projects. ", "Do my job and do it right. Body powders and creams can affect test results, so dont wear them that day. I understand that it's part of the job. "While I was in school, I worked at a fast food restaurant, which was very fast-paced. My documentation is strong, as well. If I were to be offered this position, I would look forward to bringing these services to this area as well. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. ", "Since growing up in a rural town, I was fascinated with the diversity of students/faculty when I attended Emory University. I think he appreciated me coming to him one-off and having the courage to have the tough conversation by talking about it openly and in a non-confrontational way. Dress and groom Talk to the interviewer about how you can maintain that appropriate balance for yourself. It seems you have found that balance. As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente. You are showing the interviewer that you are highly capable in either situation. In the end, we awarded those with perfect attendance a $600 bonus. Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy. We do not claim our questions will be asked in any interview you may have. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. ", "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. it I like to be on time with my schedule to ensure that our patients are assisted properly. If I have a problem and the solution seems easy, but I lack that resource or tool, I'm able to be creative and think outside the box to find another solution. At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. If you are thinking about applying for a position with Kaiser Permanente, you need to learn about their hiring process and pre-employment assessment tests. While not all the jobs with this organization require you to take a test, many of them do. Therefore, passing these tests is crucial to securing employment for the most part. I'm happy to answer any questions you have. ", "I have the basic procedural skills for this team position. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. "I feel that one of my strengths is managing stress. ", "I am happy to hear that Kaiser Permanente values long-term relationships. "I understand that I do not meet the minimum requirements of five years, but as you mentioned, I do have two years of professional experience. ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. Also, I am organized, bilingual, and I have pharmaceutical knowledge. The professor didn't empathize with the situation, so the two of us were responsible for completing the remainder of the project and presenting it in less than one week. ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. Is this something junior staff can be involved in? ", "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. I want to add value immediately, and the quicker I can learn the roles and responsibilities of the job, the quicker I can be working independently but still supporting the larger team. These are exactly the steps that an interviewer would be looking for. The News. It is not the ideal situation, but I have always adjusted for the good of the team. Wonderful! You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. I even talk about what they are going through. Maybe you can see opportunity when others can only focus on the issue. This illustrates your ability to transform stress into action, successfully turning a negative into a positive, to accomplish your goal. Written by Jaymie Payne on March 5th, 2023. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. I'm very outgoing and people-centric, I love serving others through excellent customer service and compassion, and I'm very reliable, having only missed two days of class in my two-year program. I had two students in my group who could not get along, and they were constantly arguing and causing disruptions to our assignments. Did you consider that the patient's physical pain or feeling ill would make his temper short? We wanted to create a resolution with this person. ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". They want to know that your passions align well with what Kaiser Permanente is offering. Together, we serve approximately 800,000 Kaiser Permanente members in Maryland, Virginia, and the District of Columbia at 35 area medical centers, plus several community hospitals and skilled nursing facilities. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? I often worked nights and weekends, and sometimes, customers would come in intoxicated. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally.

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