Our My BT app is clever stuff and has been updated to be your Complete Wi-Fi companion. Does BT Wifi disc require a physical ethernet connection to work? Follow the simple steps below for troubleshooting this problem. A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. The following simple steps will help you switch the mode 2 set to mode 1: Step 1. Please note: for all Whole Home W-Fi models, even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. It means your device cannot connect to your hub, You can connect with an ethernet cable or move it closer to the hub, Wow. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. Try some helpful tips if you don't want to spend time looking for the best place to place your BT disc: Put the disc between the hub and where you expect to reach the strongest internet signal. >. Now, if you face this problem, you can follow the detailed steps in our tutorial. The quickest and easiest way is by using the BT Business app. Yes, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). 17h23. Having some issues trying to connect my BT whole home wifi disks to my Vodafone router. 15h25. Tap Save to confirm the modification or change the settings. Unplug the Ethernet cable from both devices. Step 4. Just plug your hub in and follow the instructions on the 4G Disc packaging and in the help guide. In the My BT app, go to Hub settings and select Update Wireless Network. You can now unplug the cable. If you're still having problems, use our online troubleshooter. If you wish, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. The light should change to blue after about a minute, BT Whole Home Wi-Fi FAQs - Set-up and installation, BT Whole Home Wi-Fi FAQs - Benefits and comparisons, BT Whole Home Wi-Fi FAQs - Settings and functions, BT Whole Home Wi-Fi FAQs - System requirements. These easy steps will quickly have you up and running. If you're using Premium Whole Home Wi-Fi, you can't. Step 5. Initially when I received the 'Smart Hub 2' and 'Wi-Fi Disk' everything set up with ease. Go to your hub's settings in the My BT app and choose Update wireless network. 30-03-2019 20h19. Step 5. On the other discs you can use the Ethernet port to connect other wired devices to the network. The red light often indicates a potential problem when it appears on your device. It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. Reloaded my personal settings for port forewarding etc then tried to set up my WiFi Disk and it was succesfull. If you don't have this or want to know more see What is a BT ID and how can I get one? 22h00, on Yes, on the rear of the case press theWPS Wi-Fi setupbutton for about one second. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. How to fix BT WiFi Disc flashing red Complete Steps, Step #1: Double-Check the Discs Location, Step #2: Power Cycle or Restart the BT Smart Hub, Step #3: Run the Complete WiFi Discs Setup Again, Step #4: Pair the Complete WiFi Disc to the Hub Again, Step #5: Set the Complete WiFi Discs Setting From Mode 2 to Mode 1, Step #6: Call ISP if the WIFI Disc is Still Flashing Red, Steve modem WAN flashing red: 6 easy fixes [Actionable Guide], Shaw Modem Flashing Green: 5 Super Easy Tips You Must Try, Xfinity modem blinking green: Common causes & fixes [2022's guide], Modem WAN light blinking red: A Complete fixing guide [updated], BT Disc flashing red: 6 stupid-simple fixing steps [Pocket Tips]. Where should I install the Wi-Fi extender? How do I Change the Name of My Wireless Network? Next, you must plug the BT disc into the socket. I have gone through the set up procedure multiple times with the same end results. Hopefully, you will see this guide on fixing BT disc flashing red is useful and beneficial. Go to your nearest store or order a new shop online for new cables. You may want to adjust the position after set-up if your speeds are slow. Below are some popular causes to BT internet disc flashing red that you should keep an eye on: The Discs are not correctly paired with the smart hub, It is impossible to find or detect the Smart hub, Overload or minor congestion with the system, The causes of red light flashing on BT WiFi disc. If you don't use the app, you should place the disc halfway between the hub and where the Wi-Fi signal is weaker. You'll need to update your wireless devices with the new details. 27-03-2019 The light will change to flashing red, but will go back to solid blue after a few seconds- Unplug the disc from the mains and plug it in at the preferred location. Try restarting your Whole Home Wi-Fi. Find the best location for your disc using the My BT app's disc location checker. The best spot is a clear space off the floor close to a power socket. Contact BTs ISP if you still see the red light. We advise against doing this though and suggest contacting us to request an additional Wi-Fi Disc. on The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. You should consider some things below to set up BT disc with care and safety: Keep all devices away from the Sun and heat. The hub's administrator password allows you to log in to the device system. The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. Had to factory reset the Smart Hub 2, then factory reset the first dsic (which was paired successfully originally), and then reset the second disc (which was the one causing the issues). This will guide you through the set-up and suggest the best location for your disc. 31-03-2019 If you get any future issues post back and let us know. Hi, you can follow these steps:- Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc- The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes- You can now unplug the cable. You can still set up your disc without it. For more help, see this video on a simple set-up of an extra disc:   Mini Whole Home Wi-Fi add-on disc user guide. The light will change to flashing red, but will go back to solid blue after a few seconds. on Step 4. Step 2. If you're an existing customer, you've probably already got one. What is Complete Wi-Fi and how do I get started? After a minute or two the light on your Wi-Fi Disc will stop flashing red and turn either solid blue or orange. The Whole Home Wi-Fi app gives location tips and lets you test different locations for your discs. A quick guide on fixing BT disc flashing red. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. First check the Ethernet connection from your hub (router). These settings can be varied if you first set up the device. Add the new network name or password. - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. After the Ethernet cable, connect one of its ends to the yellow outlet on your disc's back. If you want to replace it, ask the helpdesk to change the new one. Thanks. A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. My router is downstairs in my lounge behind the settee with the disc upstairs in my man cave. What's the Admin password and why do I need it? Remove the disc and insert it where you want. What to Note when Performing BT Wifi Disc Setup? BT Complete Wi-Fi boosts broadband strength with a Wi-Fi "disk". The extension will typically alert you if you are too near or too distant from the router. Running the WiFi Discs setup again is the next step you need to take. If so it is useless to me as I cannot drill a hole in the ceiling or lay and ethernet cable to where I planned on putting the disc. Step #2: Power Cycle or Restart the BT Smart Hub. You can consider this method as the last resort, even if your Shaw modem flashing green. Yes. Now, youve finished learning a step-by-step guide on setting up a BT WiFi disc. Restart is one of the simple and popular methods to help you solve technological problems. You can find the user guide and other documents for your Whole Home Wi-Fi product at bt.com/wholehomewifi, No action required - disc will connect in approximately 15 seconds, Within two minutes of pressing the discs. . 2h37. Alternating Red/Blue flashing (Whole Home Wi-Fi 6 & Premium only), Disc connected but unable to communicate with the primary disc. Step 6. Dont put the disc on fragile surfaces to avoid breaking or scratching. Below are an easy guide allowing you to do this process: BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. 15h30. On the home screen, select More, Your wi-fi network and then Set up new disc. The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. Depending on where you live, you can type "My BT" to 81192 and wait for a download link from the company. Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. Also, it's an impressive piece of kit on paper. It also gives you the sketches and drawings suggesting the best location for setting up BT WiFi Disc. There's one in your Hub box. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. Below is the simple instruction to complete this process: Step 1. on 19h54. However, it's a good idea to check with your current provider first to see if there's a fix for poor connectivity before enabling the whole house Wi-Fi. Do not use it if it is damaged to prevent danger. You can get better and more reliable wireless network connectivity when giving the BT WiFi disc a proper setup. You have an ok wi-fi signal try moving your Wi-Fi Disc closer to your BT Business Smart Hub 2 to make the signal even stronger. Sure enough, we see a 75% increase. What does the orange LED on the disc mean? Try moving the disc closer to the one connected directly to your hub (router). You'll need to set up a BT ID to access the My BT app. If it's the black "Complete Wi-fi" disc, then the ethernet connection is used to pair the disc to the router and can then be dispensed with. Wait for a text or an email for confirmation once the Full Fibre is activated. I'm sure I saw in the app or on the router homescreen that it can be done using the WPS button, but I can't find it again. My BT app has been intelligently updated to be your perfect Wi-Fi companion. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. For example, if you want a stronger signal upstairs and the hub is on your ground floor, you should place the disc near the upstairs floor or your ground floor ceiling. Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. Step 3. I'm sorry to see you're having problems with your complete wifi disc. Remove My BT app and BT Whole Home WiFi on your device, Step 3. BT Hub, BT Voyager and Connected Devices GPL code. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. If you don't have this or want to know more see What is a BT ID and how can I get one? The LED will flash blue slowly. This will guide you through the set-up and suggest the best location for your disc. It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. I spoke to a chap on the phone yesterday regarding a different issue and he says they are just TP-Link repeaters branded as BT so they should be able to work with Vodafone.Is there something in the Vodafone settings I need to change in order to allow access or something? Set Up the BT Wi-Fi Disc via the Ethernet Cable BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. You can check the capacity of mode 1 by running a wifi speed test to confirm if it is fast or you have slow Wifi speeds. If you can't cover all your blind spots with one Wi-Fi Disc you can contact us to request another. Thanks for making and sharing it! Try moving the disc closer to the one connected directly to your hub (router). Press this button and wait until all lights are off, Step 3. If you've got Cloud Voice Express you'll need to set it up: Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. If you are looking for the best wifi extender for Xfinity, visit our blog for recommendations. If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. This depends mainly on the size of the house but also on factors, including the floor number and if the walls are particularly thick. on Set mode 1 for the complete WiFi Disc instead of setting mode 2. 10-07-2020 17-09-2019 Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc, The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes, You can now unplug the cable. The first thing is the number of the disc; next is care and safety. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. You can download the My BT app from the App Store or Google Play Store. What to Do if I have Issues Setting the BT Disc Up? Our My BT app is clever stuff and has been updated to be your Complete Wi-Fi companion. We offer you a detailed step to help you set up BT disc quickly without hassle. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. You can follow internet usage, bill, and products of the UK companys extras. If you're using Whole Home Wi-Fi , from the app's 'Settings' tab, select LED brightness, and then choose between Off , Medium or High by tapping the appropriate setting. Go to your nearest store or order a new shop online for new cables. Step 2. 17-08-2019 I will monitor the situation over the next week or so but I have every confidence that all will be ok from now on. This device is a powerful booster supporting you in reaching a reliable and consistent network connection. A blue light lets you know the disc is in the best location. In the unlikely event that a disc gets too hot, it will turn off automatically. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. You can check if your wireless network speed is faster after installing a BT WiFi disc by running a WiFi speed test. You can use the ethernet port on the disk to pair it with your hub. What does the red light mean on the BT Complete WiFi Disc? 01-04-2019 Alternatively, follow these steps to connect using an Ethernet cable in the hub box: Step 1. on Try restarting your Whole Home Wi-Fi. Pair the complete WiFi disc to the hub again. You must first download the My BT app on your phone and access the app to set up the new disc. The quickest and easiest way is by using the BT Business app. Lastly, you will search and scan the My BT QR code. The Whole Home Wi-Fi range: In a few simple steps, set up and manage your Whole Home Wi-Fi system (sold separately) for amazingly fast, super reliable wi-fi in every room. If the problem continues please contact the helpdesk. Bell Equipment Return: 6 Steps to Get a Free Device Return, 10 Best Wifi Extender For Xfinity: A Definite Buying Guide [2022], BT Wifi Disc Setup: 2 Piece of Cake Methods [Definite Guide]. Go to Advanced Settings and choose Wireless. Everything you need to know about BT WiFi disc. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. Use the disc location checker in the My BT app to find the best location for your disc. While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. What does the orange LED on the disc mean? It's aimed at people who have to put up with patchy WiFi spots at home. 11-07-2020 The Wi-Fi disc light blinks blue and switches into solid blue after a few minutes. 20h48. I just thought I'd ask if there was an alternative method to restore the connection. While keeping the Ethernet connection back to the router, you can also put the disc farther from the hub.
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how to set up bt wifi disc without app