You may return merchandise purchased with cash, credit or debit card using your original proof of purchase receipt for an exchange, a Gift Card or a refund based on the original payment method and the actual amount paid for the merchandise. You hereby waive all rights you may have to inspect and/or approve of any use by the Company of any material or ideas submitted by you or the right to receive any compensation for such use. We recommend that you consult the equivalence size chart, as well as the items chart on the product page. Items purchased in-store with price ending with $.97, Purchase Online and In Store Pick Up, including curbside Pick Up, Print your return label at home - Affix the shipping label, generated from the return portal, to the package and drop it off at any Canada Post location. If any one of these conditions shall be deemed invalid, void, or for any reason unenforceable, such condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. The Company reserves the right to correct any errors in pricing or Product information and to modify the prices of Products, at any time, without prior notice. In-store & curbside pick-up is not available for RCL market purchases. When you submit your order (by pressing the Place Order button), such order will constitute an offer from you to the Company to purchase the Product(s) described in the Order Confirmation, for the price and subject to the other charges, terms and conditions set out in the Order Confirmation. Please review the conditions carefully because only one coupon can be applied to an order at a time. Your in-store pick up order can be in any amount, just as it would be in store. You can unsubscribe to the newsletter at any time. Book now! Product orders can be paid using the methods of payment set forth in Section 11. Your use of the Site is subject to the following terms and conditions of use and sale (the Terms) and all applicable laws. In order to qualify for a refund, all returned merchandise must be in unworn, unwashed, unaltered condition with the price tickets still attached. Please bring the item(s) to a store, along with your original receipt and we will be happy to assist you in returning or exchanging your store order purchase. Upon receiving your Order Confirmation email, if 48 hours has passed and you have not received your Ready For Pick Up email, there may be a slight delay in order processing so please be patient. You will then receive an order confirmation email at the valid email address you provided. You also represent and warrant that any and all such information or Material which you provide to the Company, whether provided by you electronically by accessing or using the Site or otherwise, and the Companys use of this information and Material so provided as permitted in the Terms, does not infringe the rights of any other person or entity. If you forgot to enter your Coupon Code in the shopping bag, you can still enter it on the Info/Payment tab. To find a store near you, select Find a Store. Reitmans accepts the return of online purchases within 30 days from the date of purchase. Type in the Coupon Code in the Enter Your Coupon Code field below the Shipping Address and select APPLY. For faster refunds, return item(s) in store. To get your price adjustment, please fill out our simple form here. Returns of merchandise purchased with a Credit Card: Your continued use of the Site implies that you acknowledge that you have read our Privacy Policy and agree to its terms, and that you consent to our use of your personal information and the content which you provide us through the Site and any social networking pages, such as Facebook, Twitter and YouTube, in accordance with the terms of and for the purposes set forth in our Privacy Policy, as same may be amended from time to time. Shipping costs will be automatically deducted at checkout from all eligible orders, after applicable discounts and before taxes. Returns in store are accepted for all purchases. reitmans.com currently accepts the following forms of payment: When viewing an item, the price will be displayed to the right of the image. You may not frame or utilize framing techniques to enclose any page on the Site or any trademark, logo or other proprietary information (including images, text, page layout, or form) of the Company without express written consent of the Company. The Montreal-based company sought and was. Even if its not the Reitmans store you originally picked up your in-store pick-up order in, well be happy to accept your returns. If you wish to apply to become an RCL Market seller, please access the sign-up form here. Good news! Select ORDER HISTORY to see the order summary of your past orders. Your browser's Javascript functionality is turned off. If you have a Coupon Code, you can enter it in the field beside Enter Promotional Code and select APPLY COUPON. Delivery times provided by the Company are estimates only. Reitmans (Canada) Limited Reitmans Division 250 Sauv Street West Montral, Qubec H3L 1Z2, Book an in-store or online The Terms, together with all other agreements, terms or conditions incorporated or referred to herein constitute the entire agreement between you and the Company with respect to the use of the Site and any transaction conducted on or from the Site and its contents, and supersede any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter hereof, and may not be amended or modified, except in writing or by the Company making such amendments or modifications available to it pursuant to the Terms hereof. Please try again later! Unfortunately, an online order cannot be modified once it is submitted. Offers are not applicable on RCL Market and select Brand items. We will absolutely let you know if an item is no longer in stock at your selected location. Receive FREE STANDARD SHIPPING on all orders of $49 or more, after applicable discounts, before taxes, shipping and handling, shipped within Canada. Alternately, you may opt for Express Shipping, with shipments delivered within 2-3 business days and tracking included for the rate of $15.99, before taxes. Book an in-store or online THIS SECTION SHALL SURVIVE THE TERMINATION OR EXPIRY OF THIS AGREEMENT. To be eligible for a price adjustment, the original sale receipt or gift receipt must be presented and the price tag must be attached to the merchandise. Yes, RCL Market items can be added to a wish list. On our website, the pricing for any specific colour will always be displayed above the colour swatch. FREE SHIPPING OVER $49 + FREE RETURNS* 0 0. All Product(s) purchased from the Company are delivered to you by a third party delivery company, pursuant to a shipping contract. The second one will confirm that your order has been processed and that all items in stock will be shipped. In the event where only some of the colours are on sale we must show that item in the Sale section, but we will demonstrate the different colour swatches with their appropriate prices. Orders ship within 2-3 business days. Please visit one of our stores and we would be happy to help you exchange your item. Select ADD TO MY BAG to add the item to your virtual shopping bag. In the unlikely event an item, or items, from the order you placed at a store are cancelled, you will receive a cancellation email and be reimbursed through our head office for the original purchase price and the associated taxes. Fill in the information on the Contact Us page and select SUBMIT. Additional restrictions may apply. Oops, this request was unsuccessful due to a technical problem. Therefore, these items are excluded from the free shipping offers of Reitmans. However, if you do not receive any emails, you may have entered your email address in error. Please allow 1-2 billing cycles for the return to be visible on your statement. Following the posting of any such notice, your continued use of the Site will constitute your acceptance of the new terms and other policies, as modified, and you will be bound by said new terms and policies. deducted from the value of the Gift Card) immediately upon receipt of the order. To find an item in store, please follow these steps: To find the Reitmans store closest to you, as well as its hours of operation, please follow these steps: To contact Reitmans Customer Care via email: To contact Reitmans Customer Care via telephone: Use of reitmans.com is supported by the following internet browsers: Cookies are small data files that a website stores on your computer's hard drive or in random access memory when you are viewing the website. Oops, this request was unsuccessful due to a technical problem. This means that all products must be handled by you. You can unsubscribe to the newsletter at any time. When checking out, select the Pickup In Store option for the item(s) that you wish to pick up in store. Any unauthorized use of the Site and/or its contents terminates the permission or license granted by the Company. You will need to enter both the gift card number and the 4-digit PIN located on the back of your gift card. See additional details under How to return by mail (Canada). Most browsers are designed to accept cookies, but they can be easily modified to block cookies; see your browsers help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely. You can consult this link to verify when your nearest store is going to open and specificities per province. In the case of mixed purchases (as in, one in-store pick-up item and one ship to home delivery item, youll be charged once the entire order has shipped and been picked up. Youll be delighted to find the same great fits you love from Addition Elle in the most inclusive size range up to 22/3X, in Regular, Petite and Tall. The following items are excluded and cannot be refunded or exchanged (some for hygienic reasons): *We reserve the right to request valid identification prior to accepting merchandise for a return in-store. Limited timeoffer. Shipping costs will be automatically deducted at checkout from all eligible orders, after applicable discounts and before taxes. You can submit a new order at any time however please be aware that there is no guarantee that the merchandise will still be available at that time. Reviewers complaining about Reitmans most frequently mention customer service problems. Have your tracking # on hand as reference. The amount of the return will be based on the lowest price of the merchandise within the previous two (2) weeks from the date the return is claimed. Once you have placed an order, you will receive subsequent emails indicating the status of your order. The link to the shipping policy can also be found in the Wish List, My Bag, the shipping page at checkout, the order confirmation page, and the Order Status page. A confirmation message will appear, informing you that the message has been sent to the seller. If for some unforeseen reason no associates are available to assist you, you will be advised to pick up your order inside the store as usual. The seller will contact you by email within the next 2 business days. For example, if you were a size 14 +, you are now a size 16 for bottoms and 34 for denim. Enter the information requested and select SUBMIT or select CANCEL if you prefer not to enter the information. You are responsible to ensure that your access to the Site and the information and material available on or through it are legal in each jurisdiction in or through which you access or view the Site and such information and material. Products which may be purchased from the Site are available for sale and distribution to customers in Canada and the continental United States (excluding Alaska) only. The discount will display in red below the order subtotal. Sector Consumer Discretionary Industry Apparel Retail Employees - Founded 1926 Address 250 Sauv Street. However, this can vary for sizes 10 to 18 in bottoms. From the CREATE ACCOUNT page, enter the required information and select CREATE ACCOUNT to complete the setup of your account. If a gift card was used, the amount will be returned to the original card. No, there is no shipping fee to receive a plastic or e-gift card. To create an online account, please follow these steps: If you already have an account and you wish to modify your information, please follow these steps: A. You can also select LOCATE ME, and the system will determine your approximate location. Those who choose to access the Site from other locations or jurisdictions do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Your order may have been cancelled because of problems with the credit card information you provided. We recommend that you consult the equivalence size chart, as well as the items chart on the product page. Please refer to our Return Policy. Note that for orders containing both merchandise and Reitmans Gift Card(s), the Gift Card(s) are shipped separately from the parcel containing merchandise. Except as otherwise may be expressly provided herein, nothing contained in the Terms shall be construed as conferring by implication, estoppel or otherwise any license or right under any copyright, patent, trademark or other intellectual property right of the Company or any other person or entity. Our curbside pick up option offers the convenience of never leaving your vehicle to receive your goods! If there is such an error in pricing, the Company will cancel your order and reverse any charges that have been applied, then contact you to ask you to place a new order for the Product at the correct price. To place an in-store pick-up order online, please follow these steps to checkout: Once you've selected the item(s) that you want to purchase, click on the shopping bag icon at the top right corner of the page. Depending on the method of payment selected, the order process may vary. Note: it could take up to 10 business days for your credit card company to apply the refund to your credit card account. The Company makes no representation that materials, information or Products provided on or through the Site are appropriate or available for use in other locations or jurisdictions than Canada. The Company may also impose rules for and limits on use of the Site or restrict your access to part, or all, of the Site without notice or liability. You hereby acknowledge and agree that any or all information and Material provided by you to the Site may be included in a database owned by the Company in which we have rights and interests, including but not limited to, the compilation copyright, and we reserve the right to use any information or materials you provide to us or that we obtain through your use of the Site to the fullest extent permitted by law. No, we decided to combine all our size charts to create a simplified all-inclusive chart for each of our categories: tops, bottoms and denim. Returns of in store purchases by mail are not accepted. Once you're satisfied with the information in your bag, select PROCEED TO SECURE CHECKOUT or Check out with PayPal (If you select Check out with PayPal, you will be redirected to PayPal.com where you can Log In to your PayPal account or Pay with Credit Card or Visa Debit). An available sales associate will then bring your order to your car. For a limited time, Reitmans is offering FREE REGULAR SHIPPING on all online orders of $49 (CAD) or more after applicable discounts, before taxes, shipping and handling, shipped within Canada. COD or collect deliveries will not be accepted. This will take you to your shopping bag. Please note that refunds will be processed using the same payment method as for the original purchase. For further details, please consult Shipping Policy.. At this time, orders can only be placed from within Canada due to certain security features on our website. Under the PERSONAL PROFILE, select YES next to "I would like to receive electronic messages (emails) from Reitmans" and click APPLY. In your mail-in return parcel, please include the packing slip and indicate the reason for the return. Stores also cannot process a price adjustment for an online purchase. You can also filter items sold and shipped by RCL Market Sellers. To obtain such permission, please contact us here. If you register on our Site, your cookies also help us to monitor and maintain information about your use of our Site. Plastic gift cards are mailed to the recipient (shipping takes 4-9 business days), both can be used online or in stores. A one-time price adjustment per item may be claimed when the item (including items already being promoted at a lower price but excluding items sold as final sale) is sold at a lower price within 14 days of the date of the original purchase, subject to the applicable rules listed below. Returns of an order placed in-store or purchased online but picked up. This offer is not valid on previous purchases and international shipments. A one-time price adjustment per item may be claimed when the item (including items already being promoted at a lower price but excluding items sold as final sale) is sold at a lower price within 14 days of the date of the original purchase, subject to the applicable rules listed below. Please contact the seller directly. Cookies may store a variety of information, including a unique user ID that can be used to track the pages of the Site you have visited and the number of times that you view a particular page or other item on the website, login or registration information, your preferences and your purchase history, where available. However, United States customers are responsible for all sales, use, and any other taxes and duties imposed by any state or jurisdiction in the United States, associated with their order. If, within the same order, you have purchased both a gift card and merchandise, the gift card will be mailed to you separately from your merchandise.
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reitmans return policy canada