How to use your eBay earnings to purchase shipping labels. You could also (politely) demand of the eBay rep that the Dispute be closed in your favour immediately because of the refusal to send a return shipping label. Copyright 1995-2023 eBay Inc. All Rights Reserved. ". Death certificates show that you died. If the seller wont cover the cost, let us know by asking eBay to step in. Return Shipping Costs. 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Adding tracking details to your return helpsprotect against delays or issues in the refund process. If you return an item using a paid method, we'll deduct the cost of return shipping and restocking fees . Tip Go to USPS.com and select Calculate a Price - then pick the country, weight, value - and Large Package. The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. I tried suggestions from websites to get around this message, but I was not successful. Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance. Car & Truck Safety & Security Accessories, Returns, items not received, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. You might want to first package the phone so that you can give them the weight and dimensions for the label. 03-14-2018 That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns. In response to femmefan1946. I did it with a 5 pound 60x6x6 box to the UK and I got a $70 price. It also allows the seller to control postage costs on returned items as the seller can choose the lowest cost mail class option to have a product returned. I'm glad to see this answer because even after following the directions, I see no option to "Ask Ebay to Step In." Privacy Policy. Returns may be handled differently on them. Are you sure you can't send it USPS Priority International? "wow did you know there are actually humans behind these sales? I requested a refund, which was accepted, but got an email: "The seller can't send a return shipping label""Seller [] let us know that they can't buy a return shipping label for you to use for ASUS ZenFone 2 ZE551ML - 64GB - Silver (Unlocked) Smartphone.". Copyright 1995-2021 eBay Inc. All Rights Reserved. But they don't have to disrupt your businessor your profits. I contacted moviemars again, as they now tell me that they will not pay for return shipping unless there was a problem at their warehouse, or a problem with an inaccurate listing. Email the PDF label to the buyer, or send it as an attachment in a message on Etsy. Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. State in your message that you are both in Canada. The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. 03:37 PM Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. New comments cannot be posted and votes cannot be cast. If the buyer doesnt use the return shipping label, you are not charged for the cost of the label. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. the seller is asked if they want to provide a return label or have eBay do it. If so, you absolutely do not want to pay the return shipping yourself - I doubt the seller will voluntarily give that money back to you upon return. The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. zip code are eligible for Free Returns.. Oh, Ship! Returns happen. If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. Once the information is complete, the shipping software will email the customer a printable file of the return shipping label. The strangest thing happened on the phone today. Keep in mind that if you lose the Dispute for some reason, you can get a chargeback on the card.Maybe you should call your card and ask about their policy on returns. As others have said, the seller will need to send you the money (usually through Paypal) for you to buy a label so you should first figure out what it will cost. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Get Your Package Ready. it up from your address and we'll do it during your regular mail delivery. First things first you need to pack your items in a sturdy box. You can return your package using a label from Your Orders. We haven't had any direct communication, just via ebay's automated messaging notifications. Log in, make a label, send it back and move on. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. And if the seller does not do that, then I have to wait until this friday until Ebay can step in and give me a return label at no cost to me. A dialog will open as you type your search terms. Since you your return was accepted and you have until 3/21 to ship the item back, contact customer service on 3/20 and let them know the seller hasnt paid for return shipping yet. 297 likes, 1 comments - Lux918 (@lux918llc) on Instagram: "Hate to have to clarify the situation with this one upset individual who decided to publicly post." Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. There are several ways you can send an item back to the seller. Now there is a message from the seller that they can't send a return shipping label. In the Ship tab, select Create Shipment. If the seller won't send you the funds to return the DVD, return to the case on day 4 and ask Ebay to step in. As mentioned, you can ask eBay to step in on day 4. Wrap items separately and use cushioning material. Dont use duct tape. What happens if the item is damaged while it's being returned? I thought if both the buyer and the seller were in Canada, the system could easily generate the return shipping label. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. Other ways to send the item back. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. Now I'm supposed tosend items back. ", Birth certificates show that you were born. For items that have a total cost of $750 or more, signature confirmation is required. Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. When you use an eBay label, tracking is automatically included. Confirm your return address on the label. Please select what best describes the information: Thanks! Stamps.com is an independent vendor of the USPS. The seller is responsible for paying the return postage, this is their problem, not yours. I'm in Prague". To send the eBay shipping label through the Return Request option, check if the box meets the USPS package size requirements, and if it does, follow these steps: Go to the View Return Details section. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. You do not have permission to remove this product association. Before you can send an item back to the seller, youneed to start a return. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, I'm returning a item to a seller (not as described/broken item), Ebay says "The seller can't send a return shipping label" And then, "The seller is responsible for return shipping charges. Typically shipping software is used to create return shipping labels. If I don't ship by 21 March, then according toebay"we might close your return and there's a chance you won't get a refund". Heres how to send your own label from the View return details section: Language barriers may make it difficult to purchase an international return label. You can return your package using a label from Your Orders. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. There no other option in my city. Cookie Notice You don't have to package your item in a shipping box. Was it a Not As Described reason? If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. Do you back your Paypal account with a credit card? You can choose whether to accept returns if a buyer changes their mind about a purchase. If you dont have one, you can order supplies online or buy one at The UPS Store. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. If they can't provide one, you can purchase a label, and we'll ask the . I am quite surprised about the "The seller can't send a return shipping label" message. You'll see an estimated cost for the shipping label, but you won't be charged until the buyer uses the label. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. You can't edit, refund or cancel a prepaid label if the buyer wants to return one. The shipping will cost me 300 usd (UPS) because the rod is 1.5 m long. The only time an automatic label can be provided by the seller or eBay is if both are in the US. I've received the damaged fishing rod from USand started the return process. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Hand the labeled package to your friendly neighborhood driver. Get $5 in free postage to use during your trial. Since you are both in a transaction it is ok for you to give them your email address. Tick the box that says I provided a return label with the original item. Is what they say correct, or do they somehow have to pay me for shipping before the item is shipped back? Bring it to the drop off location with the item you want to return. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. In the FedEx Ship Manager, select Prepare Shipment and then select Create Return Shipment. If you choose to ship the item on your own, you'll pay the carrier when you ship Scan this QR code to download the app now. The unofficial eBay subreddit. Here you can discuss all things shipping with other members. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. A wrong DVD sent surely will fall under a warehouse problem. In the message section of the return, write to the seller. To create a shipping label with FedEx, follows these steps: 1. Printed return shipping labels do not expire and can be mailed at any time. I am a busy person so i forgot to check one last time if it was reset. 11:02 AM, "Are you sure you can't send it USPS Priority International? What is the next option for returning an item from abroad ? I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. Thanks,pjcdn2005. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. (function(g,b,d,f){(function(a,c,d){if(a){var e=b.createElement("style");e.id=c;e.innerHTML=d;a.appendChild(e)}})(b.getElementsByTagName("head")[0],"at-body-style",d);setTimeout(function(){var a=b.getElementsByTagName("head")[0];if(a){var c=b.getElementById("at-body-style");c&&a.removeChild(c)}},f)})(window,document,"body {opacity: 0 !important}",4000); Product returns are a part of every business. If you are using one of the European sites while in Prague, you may want to login to it and post this topic on its community boards. You could always take your package to The UPS Store, but its easy to make a label online, too. Here you can discuss returns with other members. Seller "can't send a return shipping label. Customers will receive an email that contains a URL to their return shipping label, which can be printed from any web browser up to 24 hours from receipt. Customers will receive an email that contains a URL to their return shipping label, which can be printed from any . Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. Where they're incorrect is saying eBay can. I'm nto trying to scam anybody. For a step-by-step guide, check out How to Purchase a Return Shipping Label through Reverb. I'm even thinking to open any kind of dispute on a second item in the package just to get the eBayattention. So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? Went too fast and looked at the wrong profile. Does this option not appear on the screen until after three days? If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. Or if you can use the same packaging, let them know so they can use the same dimensions. When the buyer is returning the item to you, the cost of the label will be charged to youraccount once its scanned by the carrier. Under Browsing history select 'Settings'. For more information, please see our we'll use this information to improve our online Help. If your stated policy is that the return shipment costs are the responsibility of the buyer, you can deduct the postage from the refund . If you used an Etsy Shipping Label, you'll generally be charged for the label a few days after you receive the package. Our system defaults to the seller paying for the shipping label. United Parcel Service of America, Inc. All rights reserved. Need a Shipping Label? SelectExamples of alternative shipping arrangements below for more information. If they agree, youneed to send funds to cover the cost. I messaged the seller twice and they responded to the 2nd with "Labels are issued by eBay. Keep checking for this, if you do not see it on the 4th full business day, then look up eBay's phone number for your country and call them. an eBay return shipping label won't be available. If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. I am a busy person so i forgot to check one last time if it was reset. However, eBay is likely to force a full refund with no return required because your seller doesn't respond, nor send any funds for return shipping. I have been waiting for a few days already for you to act. Chargebacks go through PP. If I don't hear back from the seller (I asked them how to proceed and made it clear I need a return label) then what happens? The return shipping label feature is available for all domestic USPS mailclasses. Along with the return, eBay notified me saying that the seller cant send a return shipping label and to contact them to arrange return shipping since theyre still responsible for shipping cost. Usually I would be suggesting that after losing an eBay dispute, the unhappy customer should go to PP, but PP insists that the customer pay to return the item with tracking. moment, Oh, Ship! Obviously I don't trust him to give me the money back AFTER I ship it out. In most situations, you can provide a return shipping label at a discount via your Reverb Orders page. 05-25-2022 I started a return which the seller accepted but I got this message, (seller name)let us know that they can't buy a return shipping label for you to use for (item). When using return shipping labels, customers do not need to add postage since the product seller has already included shipping fees on the shipping label. Is there a time-limit by which the DVD must be back with the seller ? I don't accept returns, why do I have to pay for a return shipping label? Make sure the barcode is clear so the carrier can scan it easily. @missjen316 wrote: There is loophole in the new return system. Choose Orders & Shipping. Who's responsible for return shipping costs depends on why the item is being returned. Wait for the package to be returned. There are several ways you can send an item back to the seller. That is starting to make more sense now. Return shipping labels feature the customers address in the From field; the sellers address in the To field; and applicable postage. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. Holiday shipping is now in full swing, check out these helpful shipping tips! Click on Send an eBay Shipping Label. The seller agreed to a return, but can't buy a return shipping label (international shipping). Wrap items separately and use cushioning material. It's just part of how the sausage is made. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! There is the possibility that you won't see the 'ask ebay to step in' link if the seller has already agreed to a return. Returns Made Easy. You can also find more information in our full article below. If you choose to use your own carrier, we recommend using a tracked service. how long do I have to before my refund request is cancelled? Youll need to ship the item back before the date stated in this email. Send the funds using the buyer's preferred method. My questions: how long do I have to before my refund request is cancelled? Return shipping costs when you use an eBay label. The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. Schedule a Pickup. Don't trust them. So you have an open Dispute for Not As Described, the seller has been told to send you a Return Shipping Label and has not. I requested a return, and the seller agreed to this. To ensure there are no delays with your return, provide the necessary customs information to the buyer. The seller is still responsible for return shipping costs, so contact them to arrange return shipping. Type a message to the buyer. I kind of get the feeling he won't answer my question about how I will get my return shipping refunded. If the item location was China that is where you are supposed to be returning it to. Scan and print by mobile barcode at a UPS, We can come to you (for an additional fee). 05-14-2021 12:24 PM. Copyright 1995-2023 eBay Inc. All Rights Reserved. There no other option in my city. Or did you pay with a credit card? I would use the Facebook link you were sent. Contact the seller for a return shipping label. Instead, reach out to eBay on Facebook here and explain that the seller has not sent funds for a return label.. You will have an unreasonably short 10 calendar days to ship the return with those funds. The last message from the seller: "wow did you know there are actually humans behind these sales? If you don't have one, you can order supplies online or buy one at The UPS Store . ", Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. "See return details" button in both messages Send the item back The seller is responsible for return shipping charges. When you choose the shipping method for your return, return fees are calculated. For more information about refunds and refund amounts, go to Refunds and Exchanges. 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Since the seller is from China, they have to send you the funds to pay for the return shipping. edit He's refusing to give me the money first to ship it back. Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. View cart for details. There are several ways you can send an item back to the seller.
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the seller can't send a return shipping label