The $20.00 gift card you don't automatically get in the mail, you have to mail out for it yourself using the slip included in the VIP discount card package. So I cancelled my debit-card and ordered a new one (so that they would not have my card #), and will be calling them in a few days. You need to enable JavaScript to run this app. Customers personally identifiable data is never stored in our infrastructure. If the case is a bad associate not letting you know all the information for what you are signing up for then that really sucks for the company because they don't intend on ripping people off. Oh and that first response is also wrong because there are 2 cards one is $25 for the year strictly just for fye and the second card is free for 1 month then its 11.99 a month but this card saves you at other places over 100, 000 different stores its like a AAA card. I explained to the girl that I was very sick and had no use for the card and would just like it cancelled before I forgot about it and she told me it had been deactivated and I could feel free to throw it out. He then suggested that I was making this up and there was no way to prove that I wasn't the first one to open the package. plus, the receipt says, in black and white "unless i call to cancel during the 30 day trial, i authorize to autimatically charge $11.99" however, on fye's website it says nothing SAME DAY it was purchased. It turns out you must first activate your pass and THEN cancel it, which it doesn't say anywhere. What makes this issue so striking is that they usually dont even use all those subscriptions. Knowing how difficult it can be for sales associates to get people to sign up, I said yes. There's a 30 day free trial but you have to call and cancel it otherwise they charge you $11.99/month even if you haven't used it. Since its charged as maxed out over 400 bucks on fye card without my knowledge. We could care less if you keep it. Jan 11, 2010 6:47 pm EST. Bottom line: I came to notice TLG*FYE VIP was charging me $9.99 each month and realized exactly what it was. No matter how hard they push you and if they sign you up without your permission sue their ###! I told him that I would get my cell phone records if necessary to prove that I did place a call to that same number in January and so he went to the supervisor and they agreed to refund me and gave me a confirmation number that I'm definately holding on to incase more charges appear. This comment was posted by a verified customer. Backstage Pass is a rewards program which provides members with certain benefits. You need to provide a receipt. FYE - customer service. Log in to fyevip.com, go to My Account and click on the end membership link. It was Christmas eve, I was in a hurry, and the sales clerk would not shut the hell up about it. We'll discuss their features, prices, and other important information to help you decide which one is right for you. I want it refunded to me and want this to stop! Does FYE charge for pre orders? But not all stores are like that. Well, last night in my rare instance of checking my bank account, I noticed an $11.99 charge for FYE VIP BSP. So I called them. I have tried a bunch of times to cancel this membership online to avoid hassle of calling and speaking to . FYE can't cancel the card for you. What they are doing is illegal. Whether you're close to home or on the road, simply search for participating brands and locations on your mobile device and show the coupon at checkout to redeem the offer. Half of these complaints are BULL! Terms and Conditions Privacy Policy California Privacy Rights. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. has a consumer rating of 1.59 stars from 32 reviews indicating that most customers are generally dissatisfied with their purchases. An average American spends. After all, that's partially what this site is for, isn't it? FILE COMPLAINTS WITH THE FEDERAL TRADE COMMISSION AND THE BETTER BUSINESS BUREAU! Unfortunately, trying to make things easier on the customers you think are going to say no anyway sometimes leads to confused customers who say yes, despite being unsure of the terms. Backstage Pass VIP - is a 1 month free trial with $11.99 billed directly to credit card on file after the trial period. I've heard of horrible managers at stores nearby mine, and how they've had customers do dishonest stuff just to get VIPs & Magazines. We got you covered on the easiest and fastest way to cancel your membership with the rewards program card. He then gave me a confirmation number. I made the purchase in January! Cookie Notice I agreed to the backstage pass club and also understood the free magazine arrangement which basically was in my hands, because if I did not cancel in time I would start being charged $11.99 per month. I had no idea I was going to B VIP of anythingSo what did I do?I called my bank and change my ACCOUNT #Lesson Learned, ..Always listen to what anybody has to say especially when they're trying to sell U something. The only way is to call a 1-800#. If you want to cancel Great Fun via phone, call 1-877-488-9480 and inform a customer service rep that you'd like to cancel your membership. If you want to keep your subscriptions under control, install the DoNotPay app to monitor it. Since I now had it for another two months, not long after that I filled out the form for the gift card (with the correct address on it). without being 100% on the terms, and they'll help others not make the same mistakes they made. (Make sure when you call to cancel that you keep saying you want to cancel membership and charge) So when someone is speaking really fast or in a way you can't understand, you don't agree to something that you didn't know you agreed to and get nailed with something else or them continue the charges. If you purchased your FYE Backstage Pass membership at a FYE for your entertainment store, you may cancel the FYE Backstage Pass membership at that store, . I didn't even get a "booklet" like everyone else is talking about. to which she replied yes. ET. A Backstage Pass can be purchased and activated at any FYE retail location, or on-line. So today I just called the fye backstage pass cancellation number. After locating the magazine subscription you would like to cancel, simply click on the manage button. I like to buy CDs and Best Buy or WalMart don't sell used CDs so FYE is my best choice. Yes, I am a jerk because I wanted to exploit the company 20% (the initial 10 and the other 10 being my birthday) for a Blu Ray video I wanted to buy. All Rights Reserved. I did not have one after I canceled and then I was charged the next month. Frustrated with paying for subscriptions you dont even use? You would think that they would email me a notice of their discontinuing this service. We aren't all terrible. But we have quotas to live up to. If you want to keep your subscriptions under control, install the DoNotPay app to monitor it. account, unsubscribe or cancel a free trial . Silly me one last time for thinking that that last charge wouldn't go through. In response to LoyaltoFYE: FYE offers its new members a one-month free trial that will automatically turn into a paid monthly subscription. Who the hell do you think you're calling uneducated? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Member Price $26.99 Platinum is a $25 annual payment that provides discounts at FYE only. I go out of my way to help customers, to help them find a movie or a funko pop. This will surely increase the credibility of your complaint. VIP is a $12 monthly membership that provides discounts at FYE and other participating stores. He then mumbles something like "OK we will keep your account active" and hangs up without giving me any type of confirmation number or anything. Surely we arent all imagining it. I work in customer service and I know how to get what I want, and what I want is my money back. There are four ways to cancel your money saving f.y.e. I then said that I didn't have to prove anything to him, and asked to speak to his manager, or give me a contact for a regional manager. As a subscriber to Backstage, you are free to cancel your subscription at any time. She finishes doing all of that, puts all of my stuff in a bag, and I go on my merry way. I agreed; It lowered my total by a bit and I was in a rush. Today, I called the company and asked to be removed. but in my situation the person spoke, I listened, and I benefitted. I did not go on line to register my cared and now i see $11.99 coming out of my account, reoccurring every month and they say it was authorized on 3/5/15. I'm shivering. I know whenever there's a long line of customers or it's been a long day, I tend to fly through the script offering customers things like the V.I.P., especially when I'm 90% sure they're going to say no. Follow these steps: Using your phone, call 1-877-351-2131. What the cashier played off as me signing a regular receipt for identity verification was actually him making me sign up for that subscription. At my local FYE I was purchasing $50+ worth of merchandise. FYE Backstage Pass VIP, P.O. P.O. Submit a complaint and get your issue resolved. Without my consent or knowledge FYE charged my debit card $11.99 for a program I know nothing about. Apt. **15% Off Sitewide! Use it to pay bills, renew subscriptions, clear dues I made the mistake of calling while I was at work, and had to do something midway through, and ended up just agreeing to get her off the phone. I shop at FYE frequently because it is the only entertainment store near me. Over 100,000 locations. Maybe I'll just call them and find out what's going, but I'd still appreciate some feedback from anyone who is willing to offer it. You save 10% in FYE stores and can print coupons from the website for a large verity of stores. Please do this for yourself and others. They just silently use whatever credit or debit card you used for your purchase. FYE - backstage pass vip/magazine program. They do not take this discount and have no idea what I'm talking about. 2. I've had this happen to me today. Once I knew I was scammed, I actually did try to see if the thing had any value to it. To cancel your own subscription, simply navigate to your account settings page and click on where it says "Turn Auto-Renew Off" under your subscription info. I've personally never had a problem cancelling, I tend to do it online because I know the hassle of talking on the phone, but the people at customer service are just doing their jobs. I had received (without prior permission, nor any notification of) the FYE Backstage VIP Pass. Ask the agent to cancel your Backstage Pass membership. At this point I got suspicious, so I asked, "Why do you need it?". These A-holes are linking this card to DEBIT CARDS without any prior information. I'm smarter than you honey and make far more money, I'm sure. What a bunch of crap! So they said since they had the wrong information, they would give me a month for free, and since I didn't even know it could be used at other places, I said fine. I don't see anyone "crying" about whatever it is you think they are crying about. I checked my receipts read everything before buying and asked the clerk to double check that I only had the regular Backstage Pass. These people are very sneaky to say the least. The clerk kept telling everyone in line he was the only one there, so please be patient. I am an associate at FYE. I'm going to give the company a call when they open, I'm going to give them a piece of my mind, and I will NOT let them push me around. I was offered a VIP pass for no monthly fees and received a book of coupons.Couple months later I find there is a $9.99 per month and the associate in the store told me, " Well, I don't know why she told you that, so call headquarters and they may or may not refund your money back." To begin saving, simply download the app, login and start finding deals near you. This review was chosen algorithmically as the most valued customer feedback. I also will be reporting to the Better Business Bureau and I no longer will be shopping at F.Y.E. I'm not offended. I also work at a Huge university and I will assure to tell every person I see about this so they do not support this company either. You little twit You sit there and cry about poor you losing your job if you don't ram enough of these VIP cards down peoples' throats! And did I mention anywhere in my complaint that my child was screaming or that my child was even with me? FYE Backstage Pass, also known as FYE VIP, is a loyalty program offered by the FYE retail store chain that provides its members with various discounts. You can cancel your membership from your smartphone, and it wont take you more than a couple of minutes. A. Andrew from Reno of US. DO NOT GET FOOLED BY THIS MONEY LEECH OF A "MEMBERSHIP"! A month later I receive the $12 charge and am disgruntled because I knew I forgot to call, I knew it was my fault. You may contact me directly for more information. If you dont want to waste your time compiling letters and waiting on hold when contacting customer service over the phone, dont worry. it suks that you have to be rude and crazy to get through to these people but do it! I had kept my receipt, so I read it over. Ask the agent to confirm your cancelation verbally or to send you an email once your membership is terminated. Copyright 2023 Line Financial - A Public Benefit Corporation. Ask the agent to confirm your cancelation verbally or to send you an email once your membership is terminated. And as far as whose fault it is Well, it takes two to tango. (: Keep in mind, I don't typically do online banking for security purposes. I addressed each one of the original poster's complaints in my comment, and then some. In about 10 words! I think we can all agree on that. I dont need or want the VIP. After giving it to him, he told me that I was not yet in the system (because it makes sense that he would have my name and birth-date if I weren't? Regular Price:$34.99 Include all your personal information in the email, as well as our membership number. I had planned on cancelling it after the month anyway, but forgot, so I got the initial $12 charge. Create An Account. All you need is our capable app. First of all, the first problem is that they tell you that it is $25 a year, even their WEBSITE it says $25 a year, but they will charge you $11.99 a month. Share your photos and videos with others to prove the truth of your words. In that case, you can request a refund in the same store where you purchased your Backstage Pass. There is an easy way to cancel your FYE Backstage Passwith DoNotPay. Will my FYE Backstage Pass free trial auto-renew into a paid subscription? Yes, 11.99 is crazy. With DoNotPays virtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. I can watch the movie I bought on Hulu for free now. CDs and DVDs are obsolete. 44 Montgomery St. San Francisco, CA 94104. Sep 10, 2009 6:34 pm EDT. GPS search - find deals near you wherever you are! I don't have they energy to spend on them or the double talking phone reps( that forced me to raise my voice) another second but I will never step foot in their store again. When you call, be certain to say you are canceling immediately and that you do not want to be charge. I swear if I see a charge on my card heads will roll. Backstage Pass VIP membership. I promptly discarded these packets due to the fact that I had made no purchase of them (to my knowledge) and I was under the impression they were some sort of promotional product I need not worry myself with. I purchased some CD's in California, the clerk said I would get a discount if I joined the VIP club and that it was a one time charge. So I think it was a year and I cancelled the magazine script. Check our Help Center or message your friends at Line right here or from our app. Be sure to get a confirmation number or email for the cancellation. Contact the FYE customer service on 1-877-351-2131. Before you set out to cancel your subscription, make sure you have your membership number ready. It's that easy! i said no thank you and purchased my dvds with my debit card. I got a return e-mail within 2 hours. While he was very nice and understanding, I was annoyed (though it wasn't his fault) that he said my account still read as active and a refund was not available. Get a run around. Canceling any subscription service or paid membership, Suing people and businesses in small claims court, Getting compensation for delayed and canceled flights, Skipping the endless phone queues when contacting customer service reps, Making virtual credit cards to prevent companies from billing you after free trials, Getting an appointment with the DMV faster, How to Cancel BT Sport Before You're Charged Again. Email: [email protected] Call: 1-877-351-2131. Great Fun review: charge my debit card. And RedNinja, they are doing this to people. Create an account and enjoy these benefits: Quick & Easy Checkout. I was told tlg-fye was taking this out of my acct. I was a victim of the FYE VIP BACKSTAGE PASS scam as well. I agree that some cashiers can trick you into something but you, the customer, still need to AGREE TO IT! All these things can help aid you in preventing a bad experience with one associate and taking it out on the entire company. No refunds even if it's the first of the month. I called the bank to see if they had a phone number and replied no. I thought that you were attacking my post, and also I apologize for calling you a troll. Me: No thanks. has a consumer rating of 1.59 stars from 32 reviews indicating that. Luckily for me, before whoever was on the other end hung up I said "No, I do not agree to what you've said and I will keep calling here until this membership is canceled. I took it to myself to look up what it is all about and here is what I found out. It's ridiculous how much there charging for this DVD I want, How could you not have the DVD in any of your 9 locations in the state of GA, but course you only have it online.
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tlg fye vip cancel membership