Unsubscribe easily. When we realized what had happened, and how they misrepresented themselves and we never will use them, if this happened to us, what would happen to our family when we passed. Follow Cremation Society of America and get Cremation Society of America's latest update. We have no idea how they associated his father with our address, as he lived in another state, or why they sent this, but what a terrible thing to receive in the mail. We should not have to through all this trouble to simply cancel a transaction as per the terms of our contract. I then called back many, many times to say, I want a refund, they falsely represented who they were and the follow-through is horrible. I called Terry and she said, yet again, that they had picked up my father's body. There was a slight problem when my sister abdicated her designated role to me, and it seemed Marianne became annoyed. We have called and emailed the office on numerous occasions and have been told by ******************* and **************************** that they agree and accept our cancellation and promise that action will be forthcoming. Frances is (feminine) and Francis is (male). Simone ** is very professional and kind. The National Cremation Society has helped over 160,000 families honor their loved ones. Neptune Society spoke to the complainant (****) and provided details and the next steps to resolve their concerns. Sign up to receive our free weekly newsletter. Well the hospital ended up calling them when I told them not to and they came to pick up my mother's body. Thank you so much Amanda. After my fathers passing my mind was everywhere but they made this process so easy, answered all my questions!! National Cremation can help you with both pre-planning and immediate. Her customer service was impecable. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Well guide you through the process. CANA members believe that cremation is preparation for memorialization. You Have Many Delivery Options for Cremains, Industry leading Online Arrangement System Cremation Simplified, 24/7 Help of Licensed Funeral Director and/or Cremation Specialist, Obtain required authorizations and permits prior to cremation, Filing of necessary paperwork for Death Certificate, Alert Social Security of Loved Ones passing, Free USPS Priority Mail Express (PME) with tracking information, Pre-Plan for either Near or Distant future, Optional Reliant Travel Protection to provide 100% Peace of Mind, Pay in full or over 12 months interest free. Again, WHERE DID YOU GET MY FAMILY MEMBER'S NAME AND ADDRESS/INFO???? BBB Business Profiles are subject to change at any time. Thousands of families trust CSA to provide care and expertise when they need it most. In a nutshell, they tried to pass themselves off as Neptune Society in Golden Valley & instead are Cremation Society of Richfield. Have received over the last 6 months three (3) unsolicited cremation and or burial solicitations addressed to my deceased wife who died January of 2021. We are confirming that as of today the information hasbeen immediately removed from our database and any future mail-outs lists generated moving forward. National Cremation Society always strives to provide the utmost in service and customer satisfaction to each family we serve. The counties we serve are: Clark, Cowlitz, King, Kitsap, Lewis, Mason, Pierce, Snohomish, Skagit and Thurston. Thank you so much for all your help! Thank you to National Cremation and Burial Society and Mr. John **. My error. He went the extra mile with some logistics I requested and followed through thoroughly. National Cremation takes care of cremation services for veterans. As soon as we called, somebody was there within the hour. I received a call stating that I would receive a label to return the Urn and I never received it. We appreciate the kind words and are glad we could provide you with a positive experience! All Rights Reserved. The refund has been honored and provided back to the complainant. Your browser may not work with certain site. They were both extremely helpful and patient when it came to the millions of questions that we needed to ask. Lock in our low prices today and pay over 12 months. For two years I've received marketing flyers addressed to my deceased mother. I'm not asking for anything I don't deserve. Receive consistent support through our daily email to help you cope, heal, and grieve. I am on a fixed income of social security and this is a financial hardship for me. 6281 Taft St Hollywood FL 33024 (954) 965-1636. The service was convenient and straight forward, the Urn that was provide as part of the package is beautiful. Despite my proof of legal Trustee responsibility, she refused to give me the receipt for the cremation my sister had paid. Asked who to pick his remains up. Since 1981, the Cremation Society of Indiana has provided families in Greater Indianapolis dignified and affordable cremation services. Arrange online with our simple cremation process for immediate need and pre-planning. A link has directed you to this review. I thought to try BBB to try to get our refunds, before taking legal action. Trident is known for both its affordability and ease as well as its . Not Happy with Current Cremation Provider? When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I can't state enough how HORRIBLE the so-called customer service is. This was my first time handling such affairs for a family friend and I was not at all knowledgeable about how to go through it. Yes, I want to learn more about cremation options and Pre-planning. Get Started Our Simple Process Arrange cremation in just 3 easy steps Choose a Package I decided not to go with them since I obviously was just a number. National Cremation & Burial Society has contacted the complainant directly to provide a solution to her concern. There was no answer nor a returned call and National Cremation Service could not leave a voice message due to a full mailbox. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Arrange a Cremation Online In just a few easy steps, plan and pay for your cremation arrangements. This includes professional services, transportation, refrigeration and a container. Thank you, Amanda Ackerman, Corrine and the rest of the staff, so much for making such a difficult time much easier! When I called Cremation Society of America, a very pleasant and warm-hearted person answered the phone. BBB Business Profiles generally cover a three-year reporting period. Both of these ladies did an amazing job. Clay Erickson, Corrine and Amanda were so kind, caring and compassionate during the sudden passing of mom then a few months later unexpected passing of dad. Our content is intended to be used for general information purposes only. I was very impressed by his calmness and his concern for my well-being, and the disposition of my wife's ashes. They take care of everything:lovely, timely,effective and appropriate at a very delicate time. Had an amazing experience during a really hard time, both Amanda and Corinne were very patience and helpful during the process and our family will be using the services of CSOA in the future! Prospect, IL 60056, Rockford | (815) 282-62026825 Weaver Road, Rockford, IL 61114, Romeoville | (815) 886-2000795 Forestwood Drive, Romeoville, IL 60446, Chicago Funeral Service Center | (773) 774-33336471 N. Northwest Hwy., Chicago, IL 60631, Cremation Society of Illinois, Inc.Supported bySRS ComputingandTA. National Cremation Society contacted the complainant via telephone to provide a resolution to her concern. Directions Advertisement. We think nothing of arranging for travel insurance to protect your investment in flights, hotel rooms and services. On Jan. 21, 2022, I canceled my burial contract with National Cremation Society, in writing and delivered it to the Oviedo office in person. Our Service Area. Their locations are usually small retail shops in larger cities, as opposed to full-service funeral homes that can offer spaces for gatherings. Valpak is at the heart of communities across America, helping people save . Copyright 2023 Consumers Unified LLC. When I first called Terry answered and she was very friendly and I decided that I would go with this company. Services offered by American Cremation Society. They kept in contact with me over the phone and also by emails. And by your lack of empathy and attention to detail on a simple act of updating marketing names all you are proving is that you aren't a reputable company and solely exist to profit off of people's grief. They even helped me to know what to tell my family when it's my time to be cared for. The next day June 4th I went to the funeral home to discuss the arrangements with **** at ***************************. Search for other Funeral Directors in Hollywood on The Real Yellow Pages. Mr. ***** said I would need to write a note stating I wanted to cancel the Bundle. I talked to ***************** ************ at Neptune and she says she has done all she can, that it is up to the providers of the boxes to ************* out. Get buying tips about Cremation and Funeral Services delivered to your inbox. Everything you need for Cremation and Disposition at one price. Her name is Brenda **. Cremation Society of America made this process very easy. We value your privacy. If you want to know the truth, check the postmark on the cancellation letter. Verstehe? The Complainant was satisfied. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. You will be recommended to any one I know who needs your kind of services. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I would not want my loved ones going through what I am now at a stressful time of our passing. The cremation and arrangements with the VA National cemetery were handled quickly. The contract number is ************ and the amount is $3,211.12. Her name is Amanda. (State fees additional - around $35 to $45) Since 1973 thousands of satisfied families have used California Cremation Society to find the answers, help and savings they desire during this difficult time. National Cremation Society always strives to provide the utmost in service and customer satisfaction to each. On September 22, 2022 I called the Neptune Society of ******************** and talked to a ******************* regarding buying two cremation packages asking for the basic package which I thought I purchased. direct cremation $850 cremation society of toledo Serving Perrysburg window cleaning coupon - starting at $129 up to 12 windows (interior & exterior) from window genie of toledo window genie of toledo Serving Perrysburg carpet cleaning: 3 areas only $119! I had an appointment to pick up my mother's remains, but when I arrived Marianne seemed surprised and was visibly annoyed I was there. Overall our experience with NCS and Marianne was fine. It was very unexpected. From the first I was pointing out the contract number and the number on the wallet card were different. The form need to be completed with accurately with the proper spelling of names and places. This is a formal complaint and cease and desist notice against National Cremation Service and any and all of its agents, affiliates, and associated businesses, organizations, and entities of any sort including, but not limited to, the source of their having our information. Please use your influence to get this company to remove my wife's name from their mass mailings. ConsumerAffairs is not a government agency. It was an Amazing job done by Amazing people! Thanks. National Cremation Servicealways strives to provide the utmost in service and customer satisfaction to each family we serve. National Cremation & Burial Society always strives to provide the utmost in service and customer satisfaction to each family we serve. Sincerely, **** And *************************. She then charged me $329.00 for a release so the other company could pick the body up. I have never received a call from them. Simple Cremation $725.00 Add to cart Online arrangements Professional services of licensed Funeral Directors and Staff Transfer of loved one into our care Cremation at our own cremation facility by our Cremation Specialists Cremation Containers to be Selected by Family File Death Certificate Discounted prices with completed arrangements online. This case has been resolved on our end. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. He said he had contacted Corporate and gave me a line that corporate only cuts checks once a month. Unsolicited, we just received a postal mailer from them advertising their cremation services, with our address on it, but addressed to the name of my partner's deceased father, who passed **** a year ago. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. We get it! Get reviews, hours, directions, coupons and more for Cremation Service - Cremation Society of America at 6281 Taft St, Hollywood, FL 33024. They were there. They make sure families receive the benefits they deserve. Cremation Association of North America (CANA) is an International organization of over 3,300 members, composed of cremationists, funeral directors, funeral home operators and owners, cemeterians, industry suppliers and consultants. I hope you can assist.. We have an agreement in regards to the resolution and the resolution is in progress. They took the extra time to ensure that everything was done to my liking and I appreciate the kindness they showed during our interactions. At Cremation Society of Pennsylvania, we pride ourselves as being lower cost alternative for traditional funeral homes who have cremation and burial expenses out of reach for many families. I told her that they were not to have called them and that I was going with another company. Uncaring companies who buy mailing lists need to have some kind of moral compass to listen when a person calls and informs them they are sending mailings to a deceased individual. I guess when all you care about is the bottom line, this is what you get. The contract was for approximately $1600.00. Corinne and Amanda were both professional and courteous during the process of my mothers cremation. I would highly recommend them. On February 13, 2022, only 4 days after meeting with Eric ******, the Pre-Arrangement Advisor, I called and talked with Jonathan Barbe, the Sellers Authorized Representative. I highly recommend them. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Learn more about Birdeye. On January 18th we purchased a service contract from Neptune Society ******************** for my wife. The service I received was and continues to be simply exemplary. No one picks up the phone or calls you back. I would not recommend this company to anyone! Thank you. Customer Reviews are not used in the calculation of BBB Rating. You ruined someone's day and made them terribly sad.I believe the BBB should look into their harmful advertising practices, as I doubt we are the only family receiving mail addressed to our deceased loved one about their own cremations. What I experienced was professional, thoughtful and sensitive. Save money with local coupons for home repair, restaurants, automotive, entertainment and grocery shopping. After Pre-planning our customers say, That wasnt that bad. Or It feels good to know I took care of that.. They Answered all questions, took all calls, responded to all emails. She wanted me to go in and sign a document closing out the account. To be able to help you speak to American Cremation Society or if you need the address for the purpose of American Cremation . Proud to offer Direct Cremation Services in all South Florida counties including the cities of Miami, Hollywood, Fort Lauderdale, and West Palm Beach. I would use their services again. We thank you for sending your exact name and address to where the mailings are being sent. They took care of everything. Guess what's in the mail today? National Cremation Society has contacted the complainant again via phone today June 28th, 2022 at 3:30 pm EST to resolve his concern and to provide confirmation of the removal of the contact.
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