Click here to find out more about recycling in Croydon. Bins ordered will be delivered within 10 working days (Monday-Saturday). Posted on January 16, 2023 by insidecroydon. Any email received This request has been closed to new correspondence. 12.1. does not fulfil my request in any shape or form. Find out what services we provide the residents of Southwark. I am undertaking some research into usage of Bigbelly bins. There were a number of times that they did not turn up the next day either and a number of days they turned up and did not do the assisted collections. the time/date of every collection made from each of the Bigbelly bins What will the 'new' Westfield deal really mean for Croydon? contact me by phone. 6.2. The council describes these as improvements. So far I have only received a single response on 8th September stating that they will chase up the service for the data. If you are not content with the outcome of the Internal Review, you have This may exclude some flats or where access is difficult i.e. This administration shows little care for vulnerable people, be it in this matter or the callous decision to take away the jobs of people with learning difficulties at Cherry Orchard Garden Centre. Conditions apply so please contact . After the free bins arrive at your chosen location, fill them up with the agreed waste type. Established in 2008. Holders of public office should act solely in terms of the public interest. 7.1. If you wish to put your house number or name on the bin it must be done in such a way that if required the bin can be restored to its original condition. and if anyexemptions apply to some or all of the information then we Or the compliance of the Nolan Principles in my case . Residents that already receive an assisted collection Service for waste and recycling collections will be eligible for an assisted collection for their garden waste. Veolia, come (or dont come) when they choose anyway. The nominated person must accept on behalf of the paying Resident(s) the terms and conditions of the Service and ensure the relevant collection information is provided to the Resident(s) receiving the Service. Please provide the data at the earliest opportunity, otherwise I will have no choice but to take this matter further and contact the Information Commissioner's Office to register a complaint. Once we have collected your waste, our team will divide it into recyclable and non-recyclable. If the Contractor is not able to deliver the bin(s) due to operational reasons or stock shortages, the Contractor will deliver the bin(s) as soon as practically possible. Bin Serial Number Get a fast FREE quote for your waste 0800 211 83 90. Once the service has commenced, the Contractor will deliver your bin(s) within 10 working days (Monday-Saturday) from receipt of your paid application. Please provide the data at the earliest opportunity, otherwise I will have no choice but to take this matter further and contact the Information Commissioner's Office to register a complaint. Minimal = of a minimum amount, quantity, or degree. Yes, we provide a duty of care certificate (also known as a waste transfer note (WTN)) free of charge as part of your service agreement. Our local crews mean you get the benefits of specialised local knowledge. Croydon Borough Council, Slattery, Mary, 10.7. One of them recently died on the jobVeolia binman dies in Thornton Heath during hottest day of the year. Is what has happened so bad that you want that person to lose their job? they were installed, i.e. Yes! 8.1. 7.4. the case and advise you of your rights to appeal this decision. 7. The Service is not available for all households eligible for a kerbside household service. In your request for information dated 2 August 2021 you requested the 7.3. us responding to your request. 10.6. What goes in your garden waste bin. Yet to see any evidence of customer service at any level. Rare sighting: around 1,000 bins have vanished from Croydon's streets in less than three years Around 1,000 bins have been vanished from Croydon's streets since 2018, according to official council figures provided through a Freedom of Information request. Your donations keep this site and others like it running. Hide, Send feedback directly to the content team using our website feedback form. Do you supply a duty of care certificate? Should you have any difficulties with reading the spreadsheet kindly giving feedback Business Wastes recycling service processes all kinds of recycling, including cardboard, plastic, paper, glass, wood, biomass, garden waste, soil, scrap metal and WEEE (electrical waste such as appliances). We also provide the lowest prices for trade waste collection in Croydon. Our Town Hall reporter, KEN LEE, on a council consultation that appears to be an exercise in stating the bleedin' obvious The council's 81,000 per year Tory Mayor wants residents to "shape" its outsourced rubbish services. The truth is the refuse workers turn up in all weathers and without fail, recycling waste goes one week, and non recyclable the next. TheFreedom of Information Act 2000may restrict the release of some or The Seven Principles of Public Life Information management FOI & SAR team. Printed from https://www.whatdotheyknow.com/request/bigbelly_bin_collections on May 02, 2023 05:24. Download 3.6. The bin contents are contaminated, overflowing or overweight (over 25kg); Meanwhile, since 2013 the local council has applied a compulsory recycling policy to households in the borough, with residents not following the strict regulations at risk of an 80 on the spot penalty. I would also suggest it was (wait for it) one of the Executive team who issued the ok to go ahead. DearA Hooker In a community as dynamic and heavily populated as Croydon, finding a reliable, effective business waste disposal solution can be a challenge. 8.2. 2.3. The Council shall use reasonable endeavours to complete its performance of the Services within the time agreed as set out within this agreement; however time will not be of the essence in the performance of these obligations. The chargeable garden waste Service is available for use by and payment from domestic households only. For an annual subscription, residents will be provided with 26 fortnightly collections of garden waste over a 12-month period. 1.7 Leadership Please note you will not be refunded any of the amount paid at the time of your application. information requested. He is beginning to get laughs (the wrong sort) like the long running show (the right sort), and just like Frasier, claims credit from others activities. Can you provide an update on when I can expect to receive the data requested please? 6.6. 2. Donate and support our work. However, this is not the data that I have asked for. I note that it is now 5 weeks later, and have not had any update to this request. They care about not only their work but us as well. Dear Croydon Borough Council, I am undertaking some research into usage of Bigbelly bins. Where the Council has damaged the bin(s) during the collection of garden waste, please contact the Council as soon as possible to arrange repair/replacement. If you are not the intended recipient, an addressing or transmission error My Account will continue to be used, the council says, to request or renew garden waste service an area of contention from many who have been paying extra but not receiving the promised service and to order or amend a bulky waste collection. Veolia has been known to fire employees after specific complaints. You can only report a missed collection after 6pm on collection day and up to two days after your collection day. The principles also apply to all those in other sectors delivering public services. A page has been set up where residents can simply enter their post code,. 6.8. This service costs 71.02 for one year for one bin. http://www.croydon.gov.uk/email-disclaimer, 2.5M Still impossible to access green waste via Veolia though. services through our wholly owned subsidiary If you need a printed copy for your home and dont have access to a computer, our library staff are able to help you get one sorted and printed at any of our branches.. Whatever type of waste you need to dispose of and wherever youre based in the country, well find a local solution for your waste management and recycling needs. ------------------------------------------------------------------- Download You can help the crews by labelling your bins with your house number. (05798215). 7.2. Many times we never really know which is which but as always the Executive Body is where the buck stops. Bin Serial Number However, what you have sent me is just the asset register of the bins. All public office-holders are both servants of the public and stewards of public resources. it was they that did the hard graft and evidenced the need for change which is how it should be done. following information: Please can you provide an output in Excel format of all collections made There should be no sacks placed within the bin(s). Customers will be notified in advance when the next annual payment is expected. What will the 'new' Westfield deal really mean for Croydon? Once cancelled, the Contractor will collect the bin(s), if there is any damage, or if the bin(s) are defaced or not available, the Council reserve the right to charge you for repair/replacement of said bin(s). If your household runs out, top-up liner packs are available at Council's Realm and Croydon Customer Service Centres. 6.10. For more information on rubbish and recycling service, visit the council website. The headings in these Terms and Conditions are for convenience only and shall not affect their interpretation. The Council may cancel the contract with you for the chargeable garden waste Service at any time with immediate effect by giving written notice if you breach the contract in any other material way and do not correct the problem within 5 working days of the Council making its request for you to do so. 1.3 Objectivity This request has been closed to new correspondence. View as HTML. the right to apply directly to the Information Commissioner for a Please pass this on to the person who conducts Freedom of Information reviews. They had changed the scheduled day without notice and only placed this on their website. Lost property cannot be retrieved and will not be compensated. Arrange waste collections in your location. 7.2. From general waste to popular glass, paper, and packaging recycling as well as specialist waste streams such as clinical, hazardous, and pharmaceutical waste we work with licensed waste carriers able to safely collect all such types. Any views expressed in this email are those of the individual sender, The bin is damaged and emptying it would pose a health and safety risk; or Any reports of missed collection reported outside of these times will not be collected. None of which, of course, attends to the issue of those people often the least well-off, and many in the boroughs elderly groups who dont have easy access to laptops or tablets, smartphones or superfast broadband, and so have no means of accessing these services. And how come he cant provide this while he circulates his monthly propaganda leaflet? might not provide that information to you. Check your bin collections - Croydon Council Services In your area News Jobs My Account NEW Help improve this site by giving feedback Contact us Fastest way to get help is online Get in. This is not on par with other Boroughs overall in London but I do expect the others to follow the Improvement Board levelling down rubbish practice as cuts bite. Contact us | Croydon Council Home Contact us Contact us Contact us Get in touch with us online, by phone or in person. You may only use the designated garden waste bin(s) provided by the Council for the chargeable garden waste Service. You could, If you dont get a result, you can contact your ward councillors onaddiscombe.west@croydonlabour.org.uk. There have been many that were helpful and worked as best they can within the environment they are in. We have recently helped expand the recycling service to include the collection of mixed plastics and food waste, helping residents to recycle even more. The contract price has been squeezed to pay for social services and crew members are working to very tight timetables. Contact us if you think it should be reopened. The Council shall be free to sub-contract the provision of the Services (or any part thereof). Find out moreabout them in our guide to waste transfer notes. Duty of care certificates are a legal requirement and licensed waste carriers can complete them for free so you should never be charged for one. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Yes, of course. 7.6. We are responsible for emptying the bins of the 139,000 households in the borough and for street cleansing. I am writing to request an internal review of Croydon Borough Council's handling of my FOI request 'BigBelly bin collections' made on 2nd August 2021. Located less than ten miles from Charing Cross station, the South London town is one of the Southeasts largest commercial districts. Simple steps to reduce waste include efficient purchasing, buying reusable products, and recycling as much as possible. Whatever the position with reporting missed collections which is often a fruitless exercise, Veolia are simply abysmal at what they do. Always aiming for zero landfill, we then dispose of your waste in the safest, quickest and most environmentally conscious way possible. Free bins. 7.1. have been taken to ensure that no viruses are present. Croydon is one of eleven metropolitan centres of Greater London. About insidecroydon News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. I have now concluded this review and I am able to reply as follows. 7. In this instance you will not be entitled to the Service, but will receive a refund. 5.1. I understand the data should have been provided within 20 working days of the request having been made, and is now over 2 weeks overdue.
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croydon council bin collection contact number