BBB Business Profiles generally cover a three-year reporting period. I paid my bill and they stopped billing and then pick it back up and then stop again which caused my bill to be double and it was their fault, I have never stopped payment not one time but they purposely stop taking payment for my bill to become more expensive. I seriously wish I could give it zero stars if I could! RCW 9A.56.096 lists out (We usually use the term "Lease.") Their interest rate is around 220%! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Monthly draft modifications require payment in advance. I would avoid this company at all cost. Integrate lease-to-own into your finance cascade for customers who get declined for your credit card. They pull out double payments, and no one can give you a straight answer. Find another way to get what you want/need. I have auto payments, was happy, they even raised my credit. Custom fabric/color swatches for some items can also be ordered online. A total scam, I was declined but they still attempted to take money from my account, then told me I wasn't declined and that I had received the 4 tires I ordered lmao, then told me it was a tire agent issue, I called them & it was the exact same person who kept giving me bogus tracking numbers, fed ex literally told me that the place is a scam, I'm turning them into that scam guy from YouTube, I literally had to close my account to stop them from taking my money. All Rights Reserved.Terms of UsePrivacy PolicyInvestor Relations. On November 21st 2022 I saw an ad from Flexshopper about a PS5 on IG. FlexShopper has furniture for every room in your house. (On the uploads is their site back on November 2022 but if you browse through web.archive.org it was there all 2022). Complete your entertainment space with a TV stand or mount, stylish furniture, and more. **************** told me there was nothing they could do about . Called flex shopper for manufacturer info and they was not able to help me. From there, you'll make weekly, bi-weekly, or monthly payments for a year, and if everything is paid in full and on time, it's yours to keep for good. Someone bought product through Flexshopper using my bank information, name and phone number. Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. We love to hear from you! I had an issue with my spending limit, Cynthia explained the issue helped me resolve it and got my limit reinstated. Please listen to the calls and please go through everything because I am genuinely mortified over this process. They call me 5 times in one single day, I've spoken to multiple representatives and supervisors which where TERRIBLE AND RUDE. If I could give this company a -100 rating I would. This credit will be applied to the second weekly payment due, provided your first payment clears. Now 7 months later they have emailed me saying they did not receive it and I owe them for it. Their rep did not do her job. After me emailing the screenshots of their site no being in compliance with the law the day a place the order. All rights reserved. I had to reach out to my bank to cancel them. I had a problem with my dishwasher and when I went into the website to find who to contact for support I see that they were trying to bill me weekly and and were getting nsf fees each week . Web.archive.org There you can see that flexshopper had the same promotion of 90 days SAC option but NO STATES excluded yet. There are many better options out there. I was tricked and conned into using these services. This credit is only valid for online orders. Who's stopping them!?!? 6 Find the same item on a one-year weekly lease at another lease-to-own company and well match the other companys cash price and weekly payment. As a courtesy we have closed the lease and the consumer has no further obligation to FlexShopper. They use predatory practices that will soon bring this company to an end. Need help choosing the right products for your vehicle? Their customer service team is excellent and always willing to help with any issue you may have. Not worth the risk. Good credit is not necessary but not everyone with bad credit is approved. You can also lease refurbished, re-certified and some used items if you choose to do this. Run away from doing business with this company. This can be done by calling (855) 353-9289 option 1 for Billing. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. We are sorry to hear about the issue you are having. In September lost job. READ THE AGREEMENT! Other than that, with full disclosures they have many options for low income buyers with bad credit. Pretty much like every story is on here. 3. Support was fantastic. WebPlease email customer service at: returns@flexshopper.com. They have more retailers but I wanted to name a few. I just learned the hard way. Our goal is to help consumers with bad credit get goods they want through a Lease. I spoke to a customer sales associate Garry earlier today. Some restrictions and exclusions may apply. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. They want me to go to the DMV and reissue license I my new address which is unnecessary since I just have to report it. You can reach our billing department at (855) 353-9289. Limited metro delivery areas. "You telling me this now?!" They owed me 98.22, just imagine doing this to 1/2 of their customers. The Cash Price may be higher than the cash price you would pay if you were to purchase the item directly from the merchant shipping the merchandise on FlexShoppers behalf. Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. You all broke your own protocol with this account and did not keep the consumer in mind. You can lease the things you want for a year. Home How It Works Rent-to-Own Products: Everything You Need to Know. Or, search for the exact item youre looking for. This site uses Akismet to reduce spam. Because they dint even responded until after delivery was made. Now they are telling me I'm missing a payment for may and October. If there is a customer service person from the company and not a helpless call center I would love to hear from you. The actual weekly payment may vary depending on how much spending limit you use and will be in your Lease. AVOID AT ALL COST.. Make sure you opt out from arbitration agreement! Please provide I have been shopping her for awhile. When they started you could buy an item at market price, you had 90 days to pay it off before you went on a pay double journey. Case in point, I just got off the phone with them. After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. We'd like to further investigate and resolve your concerns. FlexShopper offers easy weekly payments for the top brands you want at I will for sure be reporting them for harassing me! All other terms and conditions of your Lease remain in effect. WebHow Does FlexShopper Work? 8 Excluding the marketplace customers that reside in Florida, Texas and North Carolina you will own the item(s) and not have to pay any additional amount if you pay the full Cash Price (the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges) plus sales taxes and may be higher than the price you would pay if you were to purchase the item(s) directly; if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent, which makes it less expensive to purchase the items before the end of the term of the Lease). But my question is why not ? I had my automatic payments set up thru a checking account I use for these type of things. Advertise easy weekly payments on your product pages, cart and checkout to attract customers. WebA second competitor of FlexShopper is Aarons. After your order is placed, you can call FlexShopper Billing at 855-353 In this case, our investigation has revealed that the customer was provided information on the manufacturers warranty and this item was beyond the 30-day return period. They refuse to provide updated information and also refuse to allow you to speak with a supervisor or provide their information for that matter in order to lodge a complaint at corporate. Theu are gready and should be avoided. FlexShopper has partnerships with vendors that provide specific instructions when a customer requests to return an item. Hard to do, but not impossible. An Affordable Way for Customers to Get the Products They Need. Website says they will attempt to charge my "primary" payment method when a payment is due. You will regret it. 158 complaints closed in the last 12 months. Ridiculous! I have attached multiple pictures showing where I had contacted in asking about my payments and collection. Once this is over I will never use them again. Let us Tell You How. Or kindly contact FlexShopper when you are available to discuss your concerns at (855) 353-9289. Everytime I called them it was your money will be credited in 7-10 days. After this I was assigned to ***************** who would collect on my account. Our investigation revealed a FlexAdvantage membership continued billing $3.99 weekly after the consumer paid off the lease on 03/17/23. WebYour customers can lease with these quick and easy steps: Create a FlexShopper account with basic contact information. You have the freedom to lease what you want from where you want. Please help me because I am still paying for merchandise that I have yet to receive , VERY UNPROFESSIONAL. I had been emailing ***** directly wondering what was happening with my account. Anyone can write a Trustpilot review. Simply click on the product category Our marketplace allows you to shop all of these categories and beyond. FlexShopper acquired the assets of Revolution Financial, Inc. in December During the sign up process it ask you to select how you would like to pay monthly or weekly. Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. Not to mention they have off shore employees not located in the US that have no idea what there doing making matters worse. Our goal is to help consumers with bad credit get goods they want through a Lease. Experience the most up to date processors and touch technology. Visit https://www.amazon.com and click Sign in on the top right of the screen. Those who are against this just don't manage money well, but it is a very flexible way to juggle if you know what needs to be done. See details. I am looking for two laptops and one ps4vr. The lease was closed on 03/20/2023, and the payment was posted successfully. Most of us know the feeling of having to replace an electronic device, appliance, or piece of furniture, and not having the money saved up or credit available for it. Applying won't affect customer's FICO score. I had canceled my bank account to open another one. This person doesn't want to get caught up in a scheme of not getting what is paid for, broken merchandise, or late delivery. They $#*!ing suck, don't ever buy from them. I selected monthly . But the main issue is that Flexshopper sold my account without any type of communication. 1 On this site, we use the terms "lease," "lease agreement," "rental-purchase agreement" and "agreement" the same. they still told me i was stuck. At one point your payment system starting deducting payments out of the blue and ***** was immediately on top of the issue and roped *** into the communication. Yes! You can also call our Customer Service department via phone at (855) 353-9289 and a representative will assist you. 3 Excluding the marketplace customers that reside in Florida, Texas and North Carolina, the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges). If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. When your products arrive, you will send your weekly payment (automatically deducted from the bank account you provided on your application). My original complaint with Flexshopper was that I was told wrong information and customer service stated on multiple accounts that my original balance would stay in the system and would not go up. All rights reserved. The agent said they would reach out to the dispute department to open my case no response after that call ! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I got tires in December and i used flexshopper for the first and only time. You can make 52 weekly payments or exercise an Early Purchase Option to acquire ownership of the rented goods. If you cannot pay, call them and they will tell you how to return the item. 3 Excluding the marketplace customers that reside in Florida, Texas and North Carolina, the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges). I called to get confirmation of a order request because I did not see it on my account. Please provide the email address and phone number associated with your account in a private direct message one of our team members will contact you to address this matter. FlexShopper does not currently own the account in question but confirmed the owner is Milestone ******* c/o ***************** Recovery and Emergent Servicing. The item was returned 7 months ago!!! This credit will be applied to the second weekly payment due, provided your first payment clears. You can place a special order in person at a showroom or online. Worst and most illegal Company I have ever dealt with. Choose from top brands like GE, Bosch, Samsung, Whirlpool & Dyson. This credit does not apply if you choose to exercise the 90 Days Same as Cash purchase option. Now, they will NOT HONOR THE '90 days same as cash' and only refund me ONE WEEK (34.95) of the lease but for that I have leave my work and ship the box to themi must fix their own mistake they say they even charging late fees for that week they put on hold the leasing. I keep trying to call customer service to cancel and NOBODY ANSWERS. WebUnder your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all I havent used flexshooppers online inventory but their are several stores that you can shop at including Walmart, Best Buy, and Overstock. Guarantee you am not the only one. As a result, we have cancelled the membership and issued a full refund for those charges which can take **** business days. Rates and terms may also vary depending upon the state where you reside. However, I have a lawyer on retainer and all my receipts sitting on ready. Ive also gotten a return label for two other things Ive retuned but now they are refusing to do so. Our goal is to help consumers with bad credit get goods they want through a Lease. After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. So i've done a lease to own, so do i still have the 90 day option to pay off original price so i don't have to pay double? Web90 million consumers are short on cash and credit. The actual weekly payment may vary depending on how much spending limit you use and will be in your Lease. Two, they will not work you if you lost your job or otherwise lost your source of income. 2022 FlexShopper, LLC. How do special orders work? Please review all emails from the resolutions area and from this BBB complaint. That documentation will expedite this resolution and bring closure to this incident. Called in to speak to a supervisor and Sonia Hu on me. Though we normally aim to deliver a great experience, it seems we missed the mark this time. You can pay off the lease at anytime and there are great pay off options available. This company is a complete SCAM! However, if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. The shopping experience that might have been difficult Even if you are struggling with bad credit, we can help. 90 same as cash payoff excluding the marketplace customers that reside in Florida, Texas and North Carolina2. Thank you for your cooperation. Lease to Own the Brands you Love! Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. (We usually use the term "Lease.") The weekly payment was processed on Thursday 03/16/2023, to be posted on or after Friday 03/17/2023. To make a purchase from FlexShopper, all you have to do is go to their website and choose the item you want to buy. They'll own their product after 52 weekly payments or sooner with early purchase options. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, I don't necessarily recommend any rent-to-own businesses, but I gotta say their. Message to address your concerns. I had not even noticed it until a few months went by and I say an email. When I would call the main number to ask to speak to a manager or someone within the main office/corporate office they would route me back to the************** which they claimed was *****'s number. Stay away! AFTER signing the contract I got an email congratulating the purchase but it had on parentheses the VERY IMPORTANT FACT that as a resident of FLORIDA, NC or Texas I did not qualify for the 90 days SAC option! 2023 Trustpilot, Inc. All rights reserved. I ordered a PlayStation 5 for my son on 12/16/2022 for Christmas ! Currently, Jason Oakley has one active Lease with a balance due. Every single agent I spoke to did not understand that I returned the tires and Tire Agent sent a refund. Called back in they transferred me to billing still could not answer my questions. BBB is here to help. I already paid off one item and wanted to order something else. Home How It Works FlexShopper: How It Works. 5 Good credit is not necessary but not everyone with bad credit is approved. So this is where it got even more weird, I was so infuriated I YELLED at them. I told them it must be a scheduled pick up and they wont accept. I called and set up my new bank credit card and paid 4 payments up front. They can either send the label or Im changing my debit card info! We also reached out to the customer to provide this information. There are no hidden fees and easy weekly payments. They state if you pay in full within 90 days you get your product for retail/listing price. We're always here to help! Please send us a direct message with the email address and phone number associated with your account and we will contact you to address this matter. Then after receiving my confirmation I went online to look at the reviews of the company and to my surprise I was very disappointed at all the reviews and people complaining about not getting their packages and things like that.So I called and asked to cancel my order they said that the order has already been sent in. They charged us several times in one week, but would not send us an itemized statement of the chargers (they always tell you to call - that's also the advice they give here in the responses). I will be contacting my states attorney generals office. Customers can save money and own sooner with early purchase options. How do I go about getting the things I need without credit, Hello Katty, WebThe Cash Price may be higher than the cash price you would pay if you were to purchase Learn how your comment data is processed. Flexshopper makes every effort to resolve customer inquiries and complaints in a timely matter whenever reasonably practical. Caught up payments on 10/20/22. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. Because their site says that I was excluded. I called about a settlement and the settlement person was not available. At the time I paid it, there were 2 Flexshopper deductions from my bank account. I was happy with her service. A successful request returns the HTTP 200 OK status Now they "wanna fix it". Get customized campaigns, paid placement, and other promotions for your products. I paid my elevtric bill. Typically, all special order items require extra production time. * Prices and quantities are subject to change If the consumer has any further questions or concerns, please do not hesitate to contact us at*************************************. 1. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Placed an order 3 times for pickup from Best Buy. NO HELP from both calls. Finally received response from *** claiming that no contact had been placed but sent emails and phone numbers of which customer service had given me. On or about June 29, 2023, the customer informed ********************** they were a victim of identity theft and that they had reported the matter to the police. I threatened them. In response to the customers complaint, our records showed that on or about 7/22/2022, the customer was in communication with a Billing Manager and customers payment information was removed at the customers request and customer was instructed to call in their outstanding payments. Until recently my last two purchases became a problem. The original issue started because of miscommunication from this company and continues to be a communication issue. Add the FlexShopper lease-to-own payment method to your checkout. Flexshopper only collects payments that are due under a Lease Agreement signed by our customers, and we have no knowledge or ability to ascertain the max out limit for a customers card. Finding the perfect item to match you your personal style is a cinch thanks to our incredible inventory. For FlexShopper, the positive return on capital employed ratio of 0.25% suggests that management is allocating their capital effectively. This credit is only valid for online orders. After about 4 months of me trying to get in contact with anyone I finally sent in a claim to the resolutions team after receiving an email that my account was sold. An initial security deposit and/or payment may be required. You can choose to pay a lump-sum to complete the purchase ahead of the deadline if your financial situation changes and you no longer want to make weekly payments but enjoy owning the product sooner. I requested the return 4 days after I received the items. Contact our Billing Department via phone at (855) 353-9289 press 1 and a representative will assist you in setting up those arrangements..
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how to return items to flexshopper