This form will not work unless you enable cookies. 0000006106 00000 n I must be a worry to have an active leak in her home. Planned improvements are different from the repairs you report to us when something isnt right in your home. Stonewater Inc 4.9 (3) Verified Reviews About Contact Reviews Founded 1989 With Angi since August 2010 Also d/b/a - Kitchens & Baths Unlimited. If you are an L&G customer your complaint will be handled in line with L&G processes. Not only did she make me feel supported, and listened to without the undeniable stigma attached to being a struggling single parent-to-be, she was a pleasure to communicate with! We'll be in touch with you soon ~ Matt. These agencies . An 80 year lady with a partner with early onset dementia, and you think this is acceptable Stonewater? My mum also has suffered as I'm get carer and I'm unable to get out and look after her. Find out how we combat fake reviews. Date of experience: April 18, 2023 Reply from Stonewater To tell us your thoughts, please complete the following, 2 minute survey. I understand it must have been quiet frustrating. I told him I was not paying for the repairs, and he hung up. Love my new flat and cant wait for many happy years to come in it. Stonewater Roofing Business Profile Stonewater Roofing Roofing Contractors Headquarters Multi Location Business Find locations Contact Information 605 S Broadway Ave Tyler, TX 75701-1602. Great to hear your kind words about the team. These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. I had really good experience. Use the links below to access additional information about this case on the US Court's PACER system. So as I promised, its the papers and the MP as my next port of call. 0000012248 00000 n When they put the new roof back on, they installed a ridge vent, but did not cut the opening per standard. %%EOF Once again, I apologise for the inconvenience caused, and I wish you a speedy recovery. Brilliant service very helpful very well spoken will go the extra mile to help me. A couple of days after they had left, my wife noticed that when we turn one bathroom vent on, you can hear it in the other bathroom vent. I would highly recommend them. Companies can ask for reviews via automatic invitations. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). 0000065964 00000 n We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. hb```b`` B@1V E">f2D> W#rx!&,Lx sJ9c`qq h`````TRq i et, i1 [ #.%&C"F_>yA*KJopgga`X`5Va.^b` @ (7 This page is designed to provide you with useful information about our repairs service. Firstly I went over 6 weeks with no hot water and heating. Thank you for bringing this to our attention - we'll do better to avoid a scenario like this in the future - Hani. If you feel you need to make a complaint, the first thing we'll do is try to sort out any concerns you may have and find a solution. 0000065925 00000 n https://www.stonewater.org/get-involved/community-champions/. Govt agency/department/organisation Housing Association/RP Housing Management Regulation and Governance Add New Comment You must be logged in to comment. I have constant smell of damp in my house. . We also ensure all reviews are published without moderation. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. (Attachments: #1 Exhibit, #2 Civil Cover Sheet)(Hommel, William) Access additional case information on PACER. Great Job . This is my first property and Tracy was very helpful and gave me the best advice to go about it im very thankful for her amazing customer service, Thanks you for a wonderful review :) Matt. 0000008478 00000 n I had a contract with Stonewater Roofing to replace the singles on my roof and to repair some mold damage inside the den. I will miss my weekly updated with Tracey you have been truly amazing and supportive. I had asked them to not drop bundles of singles from a worker's shoulder onto the . May 03, 2022 3:24 pm EDT. After over 6 years of rat infestation, furniture dumped daily all over the scheme, graffitti on our walls, dog poo everywhere from flat tenants with pets but no gardens, cars/vans parked everywhere often blocking access to our homes and access for emergency services etc.We have evidential photos and emails going back over 6 years covering these problems and still nobody can do anything for us shared owners. !.Depending on the outcome of this reply we will be seeking further legal advise as I know this will be met again with a FLAT NO. Anyone can write a Trustpilot review. Find out everything you need to know about making a complaint in our guide or watch our video below: Read the Guide to making a complaint in your language: Our Customer Commitments set out how we'll deal with your complaint. Im really great full and massive thank you for you both. Contact ; Community Homes: 702 531 3000 . The reason I took one star away is because I find the virtual viewing is not quite to my satisfaction, the mobile internet at the area was quite bad, I wasn't able to communicate with the other agent properly. How to protect your home from frost damage, burst pipes, condensation, home energy, pests and vermin and home insurance. Find out about alterations, improvements and adaptions. . Hi Amanda,Thank you for this!Glad to hear you had a positive experience going through the process with Samantha. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. If you are willing to provide us with more information regarding the circumstances of the situation, we would be happy to review the matter and try to resolve any outstanding issues.Thank you again for your feedback, and we wish you and your family all the best in your new housing arrangements. Enjoy your new home :) - Hani, I have recently started a tenancy with stonewater housing the lady assigned to me Jo has been extremely supportive and helpful in assisting me everyone I have spoken with has been kind and helpfulI am now exited to make our house a home for me and my kids I have had a great experience with jo at stonewater helping me get my tenancy sorted the process happened quickly and everything is how it should be in the home no problems at all Highly recommended, Hi Chloe,Thank you for the lovely review. Hope this helps. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. All rights reserved. A few minutes later 2 more men showed up and got the vent pipe inside the wall back together, but it only went to within 4 inches of the vent cap. I'm glad you had a great experience with Jo in starting your tenancy. To find more licensing information for your state, visit our. This water leak has been happening since beginning of May! This will surely increase the credibility of your complaint. We'll be happy to hear from you. 0000001330 00000 n The quick response from longleigh foundation approving my grant.Has I did have to chase stonewater over a 3 week period as they gave me incorrect email address to send my evidence through twice and I did not have knowledge each time that they did not receive this information about this. The team member at Stonewater called Tracey Leatherland helped my family and I apply for the Longleigh grant. We class her as our friend, as she is so helpful, kind and considerate and cheerful. Thank you for taking the time to leave a lovely review and I wish you all the best in your new home! Stonewater Contractors LLC Contact Information. Replies to negative reviews in < 24 hours. To be called or to. The flat is lovely and we can't wait to move in. Also, you can get the smell from one bathroom to the other. They are punctual. They talked about the heat in the attic, and said maybe I needed a power vent, but denied any of the responsibly. Very grateful! Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. To view these, please download a copy from the links below. DO NOT BELIEVE STONEWATER OR CONSIDER SHARED OWNERSHIP .We are so tired and have sleepless nights. They did a great job. 0000137380 00000 n They must have a lot of work to do. Here at Yates Electrical Services, we take pride in our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. What can I do? Shared owners are continually ignored and the best Stonewater can do is to apologise/sympathise and offer raising complaints to higher levels but despite requesting this on many, many occasions your complaint gets lost in the ether of excuses, staff leaving, grenfell, Covid or any other excuse they can find. The Customer Complaint Panel who are they and what do they do? I opened my attic staircase one day and noticed that it was extremely hot. On 08-18-2019 Stonewater roofing removed my singles, Wind turbines, and a dryer vent from my roof. endstream endobj 179 0 obj <>/Filter/FlateDecode/Index[43 112]/Length 27/Size 155/Type/XRef/W[1 1 1]>>stream There was no instructions on how to read meter, even agent was not quite sure. If someone in your home has Covid symptoms, please tell us so we can work out how to visit you in a Covid-safe way. Unlock this free profile to update company info and see who's viewing your profile. Find out how to make a complaint and how we will deal with your complaint. Enter a zip code and get matched to businesses near you. With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. I would like to say that our wellbeing and Community Connector, Charlene Barnett is a lovely person at Norfolk House. First gas leak, then water leak which is still on going now. We discussed the cracked rafter that had never been fixed and mold that had reappeared in the den. That housing provider was shocked at the rise and called it '' unneccesary.'' If youre not sure what to do, get in touch with us so we can help. I called Stonewater and they sent a supervisor out the next day. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. 0000006695 00000 n You can access MyHome on the web or via the MyHome app. Georgia explained to me everything step by step making sure that everything is put in place. 0000079024 00000 n Really pleased to hear we've been able to support you to get some help during a tough time :), Tracy Leatherland was very polite and helped to keep me calm during my end of tenancy review for stonewater. 0000066584 00000 n Thank you for your honest review. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. About Stonewater Contact us Customer login Your home Supporting you Get involved Policies Privacy Policies These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. He came bake later and fixed the dryer vent and left. Give us a call, or request a free quote today. Thanks Sandra! Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. I live on eastbourne in a small block of 18 flats.Ive posted before about stonewater, and mostly its not good, and now find myself having to post again due to their total lack of action regarding a couple,or as we all know them here by the neighbours from hell, due to them thinking its fine to extend their flat out into the hall way/lobby area, which has another flat there also.They have a sideboard, table lamp, ornaments and plants in an area that is supposed to be totally clear for fire reasons, but they use it as another room.The tenant next door is a single woman who finds them intimidating, and says nothing.Several tenants have reported it to stonewater, but nothing has been done to get them to clear it all, so we were forced to contact the fire brigade, who were told its being dealt with, but they have had this week to call them and tell them to remove the stuff, but nothing.It seems if you are bad tenants you can do exactly as you want, which this couple do, with numerous complaints and umpteen police visits to the block, and it seems that they are reluctant to deal with these people , who previously were evicted from the council, for anti social behaviour, and the council loaded stonewater with them in our block.They get away with doing whatever they want at all hours of the day and night, but stonewater do nothing, and fob you off, as though they are scared to do anything against them, or upset them.Who exactly are the landlords here ?Seems good tenants get ignored, and the worse you are, the more you can get away with and do what you like.Im not going to go into everything they do as i could write a book on it, but lets just say living in this block, over the last two or three years has been hell for many including myself, and its extremely unpleasant wondering day to day what they will do next.Whatever us good tenants may report, complain or say, we are always fobbed off, and it never changes.Ive put into move, and its taking awhile on health grounds and for my own sanity., but mean while this day to day soap opera we have here just carries on, but its so easy for stonewater to ignore rather than deal with anything.I really feel for the good tenants in this block as none of us deserve it, and cant enjoy day to day living, despite what our tenancies say we should expect.Their scared off them!! We just want them to buy back our share of the house so that we can find a place to call home.this is their motto if you phone and are kept hanging on for sometime 30-40 minutes and then they state that they will respond in X daysand so the problems start again. A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. Apreshiate all there help and looking forward to having a brand new home today. Give us a call, or request a free quote today. You must do this within 15 working days of our response. That means we manage over 500 homes on . A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. - Hani. Submitting a response indicates a willingness to work with customers to make things right. Thank you. She got everything sorted for me within 24 hours and kept up to date with me on what was going on. Hi John, thanks for your review. All the staff were friendly and helpful. Gail take me through the steps and all process, she gave me really helpful information and really make this process easy. and it would be a good thing to change your google search option from being an affordable housing provider to the real truth of ''unaffordable housing provider.'' Hi Stacey,I'm glad you got the grant approved quickly from Longleigh. We're sorry that there are a few more issues to sort but we are here to help. Hi Steve, I'm sorry to hear this has been your daughters experience. You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your repair, DIY and more in our customer repairs guide. endstream endobj 156 0 obj <>/Metadata 41 0 R/Pages 40 0 R/StructTreeRoot 43 0 R/Type/Catalog/ViewerPreferences<>>> endobj 157 0 obj >/PageTransformationMatrixList<0[1.0 0.0 0.0 1.0 0.0 -297.638]>>/PageUIDList<0 213>>/PageWidthList<0 420.945>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 420.945 595.276]/Type/Page>> endobj 158 0 obj <> endobj 159 0 obj <>stream After they evaluated the bathroom, it took 4 days later to get the bid. I am absolutely disgusted by the way stonewater, Ian Williams and bsw heating run thing. ~ Matt. Could not have gone better. Verification can help ensure real people write reviews about real companies. Also there was some miscommunications in between contractors and agency in regards to jobs that is still needed to be completed before the keys were handed to me. there is no communal heating! Have recently written recorded delivery letter explaining our problems with photo CD addressed to The CEO Stonewater. Verification can help ensure real people write reviews about real companies. I've chased this up with our team so we can get this sorted for you ^Jade, Application process was very easy and the lady was lovely and answered any questions I had. Copyright Stonewater. In a few weeks a man came by to fix the mold. Copyright Stonewater. So keep up the good work and remember that we all appreciate everything you do for us.From Malcolm. We will chase your complaints to see if there's an update for you on these issues. 0000007704 00000 n Have lived in shared ownership house from new, now under Stonewater in Highbridge Somerset. Give us a call or click to request a quote today Show more, Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. Find out how we combat fake reviews. This has really affected my mental health.Communication between all 3 companies is absolutely rubbish. Thanks Kirsty. They did say they would fix the rafter, but as of today it has not been done. We are increasing our visits and work in neighbourhoods and we may be able to do something here. Stonewater Inc accepts the following forms of payment: Check, Financing Available. In April of this year, I wrote a letter to the President of Stonewater. When I did eventually get to the day of sign up Mohamed made the sign up and viewing very easy and smooth sailing thank you to both Tracey and Mohamed. There is mould now in airing cupboard ( where leak started) and also mould in downstairs cupboard where the water is constantly coming through ceiling and wall. 19 reviews. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. People are so lovely and really helpful. Copyright Stonewater. No one had noticed that the bathroom vent ducts were just lying in the attic. 2023 Trustpilot, Inc. All rights reserved. He is in his 50s and an alcoholic, what the hell are you playing at? We have notified Fortem to fix the issue as soon as possible, they should contact you with a date. 180 0 obj <>stream If youre vulnerable and need us to stay out of certain areas of your home, please let us know when you contact us. Had a lady called Kirsty take me through the steps to sign and she was nothing but helpful, any issues I had she had them sorted and raised right away. Stonewater is an extremely diverse company at all levels. They should be enjoying their retirement, not being driven slowly mad because you wont move this man to an appropriate property! I notice some mold on a couple of the rafters. The dryer is on the other end of my house. For more information, visit our website at www.stonewater.org. Thanks for leaving a review Natalia! Shared owners have had a bad deal at this scheme for many years and do not benefit from any care or attention from Stonewater yet they take service charges and rent without being answerable for terrible management. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. You can read our current self-assessmenthere. FSS is committed to its customers! As I said previously you owe my mother a duty of care, and you have so far failed to make her feel safe in her own home. [redacted] ***, Stonewater's representative, was a pleasure to work with and made getting my new roof on . We aim to respond to all email queries within two working days. My virtual Property inspection with Suzan was really efficient and easy. But if something has gone wrongand we havent been able to put it right, you can make a formalcomplaint to us. 0000003570 00000 n Total mess of a company ! You can chase us up on these by sending us an email to customers@stonewater.org, giving us a call on 01202 319 119 or popping us a direct message on social media. He said he would turn this in. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Copyright Stonewater. Enjoy your new home! I'll pass this onto Suzan ~ Matt. Thanks for sharing :) ~ Matt, Disgusting our rubbish left outside the front doors as not taken by Waze ??? 0000092214 00000 n You can make a complaint in any of the following ways: This form will not work unless you enable cookies. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. If you need to talk to us about this, or any other issue, please get in touch with us by emailing customers@stonewater.org and we'll be happy to help. Well versed in excuses and trying to overcharge tenants. 0 UPDATE, you said you would escalate it last time I wrote a review and here we are, nothing has changed! 0000005570 00000 n MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. 2022 what's new after a very lengthy battle with stonewater we do finally have new heating much needed, . Then they removed a 4-inch vent cap that was where my dryer vented through the attic. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. I climbed into the attic and discovered that the Stonewater employees has connected the 2-bathroom vent ducts together. Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. I'm an L&G customer. I found some tape left from the singling of my roof in the attic, and I tied them up temporary. We use dedicated people and clever technology to safeguard our platform. We are retired with multiple health issues, Hi, I'm really sorry to hear this has been your experience of your new home. That's great to hear, Amy, I am pleased :) Thanks for the review! With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. For general enquiries you can contact Inside Housing at: Suite 6.04, Exchange Tower, 1 Harbour Exchange Square, London, E14 9GE Tel: 0207 772 8300 We aim to respond to all email queries within two working days. Stonewater continue to put the rent up but do not improve services. Thanks for your lovely feedback! Find out schedule planned improvements. They have been on the roof for the eleven years I have lived here, and I have never had a problem with mold in the attic until Stonewater installed the roof. I sent an email to Stonewater this year, but never received a response. FSS is committed to its customers! He has denied any responsibly. He only tried to seal it and repaint. complaint in our Complaints, Compliments and Comments Policy*. Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. 155 26 I would like to say a big thank you to Krissy McKay who has helped me from the application stage to getting the keys to the flat. If you could provide her details in the message ill send you, I'll get what has gone wrong here investigated. Is all ok now the painting has been done? Here are 8 tips for writing great reviews. So glad to hear you're happy with your new home :), Brilliant housing group Tracey, jo & Mohammed were absolutely outstanding with me and I cant reccomend them enough Thankyou stonewater . Been going on for months.Just had her on the phone in tears. We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. He said I guess you are, they told me to contact you. This would have been a 5 star review however I found there was a lack of communication in my experience. We come from all backgrounds and nationalities and service each and every customer with the best we have every time. Her cheerful laughter and mood makes us all feel that little bit better every day.So on behalf of all the tenants at Norfolk House we would like to say a very big thank you for making our lives that little bit better each day and that we all love her to bits. I can see that it you have been trying multiple times to have your problems heard and resolved. Excellent and helpful team who are polite and cheery, Thanks Renee - we do our best and we're glad to hear such lovely feedback :), My first home with Stonewater and Im so happy with this decision. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Do you work for this business? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. ^Jade, I had my telephone appointment with Tracey Leatherland, regarding a grant to help me, she was extremely helpful and genuinely kind and understood my circumstances, I would definitely recommend Tracey! No one cares. Seems to be a theme that they focus on profit over the poor people they promise to help. I told him that I had had it, but my wife did not get it, but she is taking Chemo treatments for cancer. Hi Sarah. I would highly recommend the process and consider myself extremely lucky to have dealt with her and this association. The CCP will then meet and make their recommendations within 5 days of their meeting. The bid was all typed up and professional looking but was $1,100 higher than the offer we took. If you have difficulties reading a PDF, please visit Adobe's Accessibility Resource Centre, which provides useful information for disabled users. Modern slavery and human trafficking statement. We also offer extensive concrete repair, waterproofing, encapsulation, and drainage options.
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stonewater complaints email address