technical specialist apple job description

At Apple, the learning never ends, and team members continually support each other. As businesses become more reliant on technology, the need for security professionals will continue to grow. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Ive learned so much by exploring different things with my customers. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. With stock grants and discounts when purchasing Apple stock, every team member has the opportunity to become an Apple shareholder. Your base pay will depend on your skills, qualifications, experience, and location. Learn more (Opens in a new window) . Copyright 2022 Apple Inc. All rights reserved. Youre supporting people. They may also earn additional compensation in the form of commissions and bonuses. Wir entschuldigen uns fr die Umstnde. Apple specialists must have a deep knowledge of all things Apple. Youre a communicator first and foremost. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Its now my job to help them reach their career goals, here in the store or in another part of Apple. Apple is an equal opportunity employer that is committed to inclusion and diversity. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. You maintain composure and customer focus while troubleshooting and solving issues. Demonstrated proficiency in technology, particularly Apple products, and the ability to quickly learn about new products. Drawing on his strengths as a natural teacher, hes found success in leading Today at Apple sessions in the store as well as virtual sessions online. I came in with no tech experience and Im doing great, thanks to the training and my team.. We are sorry for the inconvenience. Learn more about your EEO rights as an applicant (Opens in a new window) . You have strong people skills youre approachable, a good listener, and empathetic. This will allow them to provide valuable expertise to businesses and help them make the most of their technology investments. They may be required to work evenings and weekends, and some positions may require travel. Serene believes that her stores leadership has been instrumental in her ability to envision a long-term career at Apple after graduation. Many locations have immediate openings for these positions. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Si continas viendo este mensaje, Help drive your stores vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision-making. Learn about work at Apple We aren't merely creating products. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. They will also learn about the software and hardware they will use on a daily basis. They may also be tasked with selling, marketing, and demonstrating the companys products and services. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple she had the confidence to learn something new every day. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. During this time, the specialist will learn about the companys policies and procedures, as well as the products and services they offer. You will be working with customers one-on-one to help them with their Apple products. Learn more (Opens in a new window) . Lamentamos pelo inconveniente. If I can fix their problem, its like Im helping them get their world back. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . When you become part of the support and service teams at Apple, you become part of the personal connection that strengthens the relationship people have with their Apple products. You maintain composure and customer focus while troubleshooting and solving issues. About 57% of technical specialists have a bachelor's degree. Technical specialists work with network analysts to review, diagnose, and treat technical problems related to computer networking operations and work with software and hardware. When a customer needs assistance, you quickly assess their situation. You may be communicating with other technicians, engineers or managers. To be successful as a technical specialist, you should demonstrate expertise in software and . After customers purchase our products, youre the one who helps them get more out of their new Apple technology. The annual salary for technical specialists ranges from $73,000 to $106,000 per year. Apple is an equal opportunity employer that is committed to inclusion and diversity. Si continas viendo este mensaje, message, please email questo messaggio, invia un'email all'indirizzo The entire store team benefits from your commitment to providing the best care for customers. I want them to know that solving their technical issue means as much to me as it does to them. The employment of computer hardware specialists is expected to grow at an average rate over the next decade. They may also move into management positions. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. If you continue to see this They may also be responsible for providing support to Apple Authorized Service Providers. Melissa is learning about more than technology. When a customer needs assistance, you quickly assess their situation. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. Or you could make that all possible with work in training, communications, or leadership. That really motivated me. As an Expert, whether you work full-time or part-time, you introduce people to the exciting world of Apple, having meaningful interactions, offering customized solutions, and turning curious visitors into loyal customers. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. verdade. In Apple Retail, we help each other grow within our roles and beyond them. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. to let us know you're having trouble. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Apple Specialists typically start out working in retail stores, providing customer service and support for Apple products. Im based in Turkey, providing technical support for customers across this region. Certifications & Licenses: Certifications prove your skills and qualifications to current and potential employers. Those who are interested in technology may move into positions such as technical support manager, technical trainer, or technical writer. excuses voor het ongemak. Easy 1-Click Apply (APPLE) Apple Technical Specialist - Part-Time job in Littleton, CO. View job description, responsibilities and qualifications. Nous sommes dsols pour la gne occasionne. Many aspiring Apple specialists choose to pursue a degree in computer science or a related field. If you love to learn and grow, theres no limit to the possibilities youll find in Apple Retail. Youre also a quick, decisive thinker who enjoys solving complex problems. Si vous continuez voir ce As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. And those who are interested in sales may move into positions such as sales manager, sales trainer, or sales representative. If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail You maintain composure and customer focus while troubleshooting and solving issues. This provides the opportunity to progress as you grow and develop within a role. Apple Specialist Salary & Outlook. real person. Nous sommes dsols pour la gne occasionne. Disculpa Be part of the team focused on delivering world-class hardware service through the Apple Store, Apple Authorized Service Providers, and Apple Repair Centers. Read A Technical Specialist job description and meaning. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Learn more (Opens in a new window) . Youll be our customers human connection to Apple: empathetic, friendly and real this is more about restoring relationships than repairing technology. Median Annual Salary: $41,104 ($19.76/hour) Every customer conversation we have or guidance we share in person, online, or by phone, chat, or email is another opportunity for us to enrich their experience. Taking time for yourself or your family shouldnt be a challenge. They oversee the implementation, configuration, updating, and maintenance of IT systems and components. They use these skills to identify and resolve issues with software and hardware. Youll need to be flexible with your schedule. Adaptable and quick-thinking, youre able to explain complex information in terms that anyone can understand. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. At Apple, were not all the same. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. This means that those who want to work in the tech industry will need to be well-versed in programming and other technical skills. Se continui a visualizzare Please help us protect Glassdoor by verifying that you're a Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. When a customer needs assistance, you quickly assess their situation. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. To view your favorites, sign in with your Apple ID. pour nous faire part du problme. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Some roles focus on repairs and technical issues, so if you have a talent for hands-on problem solving, youll address customers needs by reconnecting them with the Apple experience they love. United States Department of Labor. Come to us in your pursuit of success. Copyright 2023 Apple Inc. All rights reserved. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. At other times, you refer customers to support team members who get them up and running again. Se continui a visualizzare Every call means a new opportunity for me to help our customers. At [CompanyX], we rely on our Apple Specialist to be the expert on all things Apple from hardware to software to accessories. Your teamwork skills can help you collaborate with your team members to complete projects and develop software that meets client needs. You guide and advise the customer, and help set up their new products. Teamwork skills: Working with a team is a common aspect of a software development career. Please enable Cookies and reload the page. Apple specialists are responsible for providing support and assistance to Apple customers. Add to Favourites IN-Technical Specialist. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. Programming and setup of application, middleware, and database. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Technical Expert Atos - New York, NY Performs troubleshooting and diagnosis of iOS and macOS devices Performed fast-paced hardware repair with high accuracy Quickly establishes rapport and provides recommendations Mentors teammates on new products and strategies Creates highly detailed documentation of issues When a customer needs assistance, you quickly assess their situation. I get the benefits of an office community from the relaxing environment of my home. You thrive in a fast-paced environment, but always make time for meaningful connections. Technical Support is a position hired by a company to oversee and maintain their computer hardware and software systems. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Whether its coaching or customized development plans, youll be supported by your team and leadership as you explore yourpotential. per informarci del problema. Apples most important resource, our soul, is our people. Culver City, CA. They can then use this knowledge to help businesses protect themselves from hackers and ensure that their data is safe. Copyright 2023 Apple Inc. All rights reserved. Specialists often use technical skills to troubleshoot and resolve issues for their clients. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. The entire store team benefits from your commitment to providing the best care for customers. Carissa took advantage of every opportunity to build her skill set and gain more experience in different roles. Learn more about what it takes to succeed as a specialist, the skills you'll need to become one, and what you can expect on the job. Si continas recibiendo este mensaje, infrmanos del problema United States Department of Labor. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. They will also be responsible for staying up-to-date on the latest Apple products and technologies, and for keeping our inventory stocked and organized. Ci Reasonable Accommodation and Drug Free Workplace policy, Find available Technical Support and Customer Support roles, Learn about Apple Store Technical Support roles, Learn about inclusion and diversity at Apple, Learn more about your EEO rights as an applicant. Youre proud to represent Apple, and you exemplify that in all your interactions with customers. Training & Experience: Apple specialists receive on-the-job training from their new employer after they are hired. You should also manage security functions and oversee the configuring of computer parts. The most common job after being a technical specialist is a systems administrator. Serene wanted to work part-time while in college, and the Apple Store offered her that and more. Technology specialists provide support services for technological systems, programs, and networks. 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