Very professional. We made an appointment for 5/29/21 for West Shore Homes to come to give us an estimate. First they reviewed what we had ordered to make sure all was accurate. IF this changes I will upgrade my review. He certainly is an asset to this company. Thank-you so much!!!!! in some locations. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Starting with our sales representative Shayne B, and our installers names, Micheal R. and Golbert I We recognize their excellent performance and professionalism, and we would like to thank and give them recognition for their hard work and commitment .In helping and making sure that their customer was taken care of and satisfied with the job before they left .They went well above and beyond our expectations. allows you to add a number of features to the wall surrounds, such as grab bars, seats, and shelving. West shore installed our bathroom with mismatched hardware (faucet, showerhead etc) so we called and changed the colors to matte black, they came out months later and added doors and black matte hardware as requested, including 2 inches larger floor pan. These two gentlemen arrived at 8:30 in the morning and were completely finished by 4:30. Now that I look at it, the cap on the left side should be the same length as the one on the right side for it to look more uniformed. This is twice in 1 year. Many of West Shores products function similarly to tub liners in that they include grout-free wall surrounds in addition to the tub or shower itself. Jason removed the old tub & shower. We spoke with company representatives to learn how the installation process works and determine how each contractor customizes projects for each home. We were hoping this was the right decision-BUYER BEWARE. Beyond the monetary value, a remodeling project offers the opportunity to improve your bathrooms energy efficiency or add accessibility features such as grab rails or a walk-in tub. Had many problems with the installation work and confrontations with the management staff at the home office in central, . Harrisburg, PA, Rita Wyatt They were on time and were transparent with what they were going to do. Reviewed September 27, 2020 via mobile . Local West Shore manager Eric claimed they never received a request to include a door, and insisted that I pay an additional amount $900 to install the door. We also ensure all reviews are published without moderation. We also read each companys warranties to learn about product coverage and transferability. You begin to hear more noise from outdoors. Palm Harbor, FL, Larry & Patty Brock He deserves a bonus. It was a pleasure to have you in our home today. This compensation does, Pennsylvania (Pittsburgh, Harrisburg, Mechanicsburg, Lancaster), Florida (Tampa, St. Petersburg, Clearwater, Brandon), North Carolina (Winston-Salem, Eastern North Carolina, The Triangle, New Bern). When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. He advised there would be an 8 - 12 week wait with which we agreed. We attempt to partner with many of the companies on our site. Exactly 2 yrs into this project (8 service orders later), we had to have it redone! I have loved this process from start to finish. Hampton, VA, Brandie Humphrey I should have cancelled and never paid them Berea, KY, Michael Anderson . If you repay your purchase in full before the end of the promotional period you will not have to pay any finance charges. Westshore home was extremely professional from the sales representative who came to my home the wonderful installers, Franklin and Jordan. Job # C229891. Courteous and polite. They made sure to put tarp down through the house so they wouldn't track things in & out. We're on a mission to empower consumers to make the best decisions and connect confidently with companies that Schuyler and Matt came out first thing in the morning, as scheduled. Five star review if it's true. Received an estimate. I can't say enough about the 3-man crew that installed my windows today. . , and Virginia. when we had questions they glad answer them with knowledge of what they were talking about. Thanks you James and Tavner! He was very knowledgeable of the products the company offers. . s technicians can perform a few other general remodeling services around the bathrooms wet area. I have CALLED AND CALLED and at one time I was assured someone would come out. Bradenton, FL, John ferry They did an excellent job, my patio doors look great.They were installed perfectly. I found myself going back and forth with West Shore Reps trying to rectify this issue. Though more expensive than competitors, the company has a reputation for using high-quality products and installing them quickly. Edited March 11, 2022, Anna Morales Attractive shower surrounds, accessibility features, and flexible financing are just a few reasons to renovate with us. Below, weve broken down West Shore Homes pros and cons, services, availability, and customer reviews. High-quality windows can last 20 to 40 years, but they dont last forever. Gayle Dickerson recommends West Shore Home. Door installation services are only available in cities in Florida, Indiana, Kentucky, North Carolina, and Pennsylvania. & Tim F. They installed the walk-in shower in our bathroom on Thursday, June 4th. West Shore Home allows you to add a number of features to the wall surrounds, such as grab bars, seats, and shelving. They made the process easy. Privacy Policy West Shore Home Response Jun 11, 2020. Overall, customers were pleased with their finished projects from, . We also read each companys. Appointments Call. Lastly, they cleaned up both days before they left. Enjoy your new shower with updated accessories like shower heads and multi-function hand shower. company's ranking on BestCompany.com is determined by the reviews of its consumers. batch on o3/10/2022. He gave me his phone number so that I could contact him with any additional questions that I had. We were very amazed at the quick and professional response. **Free install is equal to 20% off the total project price. Explained what his task was for addressing the issue. Zach did an amazing job. Did an excellent job. Normal late charges apply once the promotional period has ended. It also doesnt offer tubs or showers made from materials other than. He provided us with samples of their products and services used. We also assessed their product catalogs, taking note of their energy efficiency options, new or replacement product installations, and customization options. I would recommend West Shore to anyone. Heres what some West Shore Home customers had to say about their remodeling experiences with the company. It was great watching them all work together in harmony. October/ 8/2019, This was our second bathroom redo and we are as thrilled with this one as e were with the first. This company offers bathtubs, showers, tub shower combos, and tub-to-shower conversions. You can not rub/clean it off it seems to be inside the chalk. Had an issue with the beach seat. West Shore Home 4.9 796 Verified Reviews Get a Quote Book Now HomeAdvisor Screened & Approved Learn about our screening process 98% Recommended 17 Years In Business Achievements Company Details Contact See Phone Number 1868 Old Concord Rd SE Marietta, GA 30060 https://www.westshorehome.com/locations/atlanta-ga/ Get a Quote Hours Thanks Derek and Sam. The overall product looks okay but they caulked every seam including the corner seams and all wall panels edges including where they meet the base pan. Heres how the company stacks up to the competition. We assessed reviews from various locations including. We can't wait for many great years of . Harrodsburg, KY, W T Jackson Jr We decided to cancel other appts that we had later in the week. They were professional and explained what all they were going to do. At the same time Nick M and Nick P worked on giving us the marble look in the master bath which included some major demolition because of the garden tub and shower being replaced. Hopefully, the gentleman in charge will lighten up/understand their customers., and is available in 23 cities across 16 states. Other features and options include glass inserts. We WILL DEFINITELY use West Shore Home again when we get ready to replace our door and Windows. We are so please with this project in our house in Lakeland fl. He too was courteous and polite. Their personalities were get the job done and do it right the first time! Anyone would be fortunate to have these guys do work for them. Click the circles below for more information about each step in our process. We also had a warrantied shower head in the first redo replaced and James D did a wonderful job. I had a Crack in my previous shower and it was causing damage. It also doesnt offer tubs or showers made from materials other than acrylic. The installer at that time did an excellent job. West Shore Home products come with a lifetime guarantee. It was a bit expensive but we figured that the Quality of the product was worth the cost. However, when you buy something through our retail links, we may earn an affiliate commission. Just wondering if the 10,000 free window replacement in the Pittsburgh area is a scam? Thank you Darrell. West Shoe Home LLC offers sales and installation of windows and doors, and bathroom remodeling and upgrades. I originally reached out for advice on installing a door to my previous shower, after discussing shower options with Joshua, i decided to upgrade the entire shower to include the door. I have pics showing all the areas that need caulk. The work was done in the estimated time given up front. When your pieces are ordered, an installer or two will come to your home and complete the remodel in just one day. Contrary to its name, West Shore Home currently provides service primarily on the east coast. Thanks to all for your help. Then we discussed financial options. also complained about delayed projects that stretched into months-long installations. We also make your purchase easy by providing energy efficient products, the best interest free financing in the industry, and exceptional installation and service. THANK YOU for hiring such a professional, friendly and honest staff. When no one did, I called back (this was three weeks later) and there hadn't even been a case written up on it. The company offers several tub and, options, but no plumbing or electrical work, tiling, flooring, cabinetry, or toilet or sink installation. We then chose the products we wanted and set up a date for installation. From top-of-the-line replacement windows to exquisite new bathtubs, we offer home improvement. I got everything out of my bathroom to have it ready for them to come. Installation experiences will vary by location. This company performed a bath/shower remodel on 10/24-10/27. This business is in an industry that may require professional licensing, bonding or registration. Kinston, NC, Susan J Atlanta, GA, Susan K Our sells man Andrew took extra time with us explaining and showing us how the process would work and the lifetime guarantee. Youll also find cost and financing information and answers to frequently asked questions. I scheduled a repair on our handrail in one of our showers. Granbury, TX, susan McMahan Ooltewah, TN, Jerry Rea While it was a long wait time and they did have to reschedule we are now very happy with our choices. I would use West Shore again, and I will tell everyone about your company. Architectural Digest may earn a portion of sales from products that are purchased through our site as part of our Affiliate Partnerships with retailers. West Shore Home is headquartered in Mechanicsburg, Pennsylvania, and is available in 23 cities across 16 states. I called them they returned, replaced the chalk. Grant and Cody P were on time, both very professional, courteous and polite workers who finished in a very timely manner and cleaned up completely after the project was completed. As a replacement contractor, we strive to use our years of experience to provide the best customer service possible. This includes installing shower doors and fixtures such as showerheads as well as completing the required demolition to convert a tub into a walk-in shower. The process was completed in a day. You will not be disappointed! Beautiful shower, but they offer the cheapest shower head. Decatur, GA, Amber Strickland BBB Business Profiles generally cover a three-year reporting period. Some locations may not offer all of the listed window types. Yesterday she came with Deon and Joe and today she came with Jordan. This isn't professional if you ask me. Great job! We may receive referral compensation from some of the companies on our site. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I was involved in the remodel process by selecting where my trays, grab bars and foot pedal were tailored to my needs. Mooresville, NC, Marilyn M customers had to say about their remodeling experiences with the company. West Shore also installs sliding glass doors for your patio in two-, three-, or four-panel designs and hinged and French interior or exterior doors. We were so impressed with Zack and his level of professionalism and knowledge about the company and the product he was selling. all were courteous and professional, was a great experience for us, I highly recommend this company for in home upgrades, and am considering having West Shore upgrade the windows in our home in the near future. We are very pleased with the finished product. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Neal finished up everything and we were absolutely thrilled with the finished project. My 1 Day project took five days with many hiccups along the way they left me with damaged walls damaged tiles broken personal property and damage to my ceiling. It is always great to see excellent leadership and a crew that respects their crew leader especially when she's a woman in charge. Copyright 2023 West Shore Home. He made sure the rest of the shower was in good working order while he was there and never made us feel as though he needed to leave making sure we were satisfied with the work. Our products are made of durable materials that resist wear and tear, so your new bathtub will look new for decades with minimal maintenance. West Shore Home offers potential customers financing options should the need arise: Unfortunately, West Shore Home is currently only available in five U.S. states: West Shore Home also provides service in the suburbs of the cities listed above. One more thing you have to pay for upgrade. The gentleman were personable & yet very professional. BBB is here to help. Miami, FL, JDSmoak The West Shore Home sales rep, Anthony Anderson did a great job helping us chose just what we thought we needed and wanted and made good suggestions. Kinston, NC, Shirley Rouse Here are 8 tips for writing great reviews. Exceptional Service Refined with Efficiency in Mind. Its bathtubs and shower surrounds are made of a non-porous acrylic that is easy to clean and maintain. So I ask for an itemized estimate with only the larger bathroom. They do not say If You Qualify..I truly thinkbtjis is false advertising. An excellent job done by two very professional workers. in several styles, colors, and wood grain finishes. You will get flown to Dallas Texas to train for either within a month of working at west shore home. We had a bathroom remodel and we treated very well from start to finish. s pros and cons, services, availability, and customer reviews. Customer service was poor. 100% of a I called and was told a manager would be by between 10 and 12, which was the first I had heard about it. Clayton, NC, Barbara Leirer I now have a second appt to replace the chalk. These doors usually cost $400 to $4,000 including installation. Allison Park, PA, Joyce Sanford Pick your preferences on shower type, tile pattern, color, and accessories to build the new shower youve dreamed of. The response from Mr. West Shore, "I don't know what the exact cost for materials are for the project." I don't like their false advertising, as I financed n are paying interest ,they advertise no interest. Edited September 14, 2021, Susan Edwards Now just a week and a half later we have a shower with a leaky shower head and low water pressure, and shower doors that don't close all the way, and a squeaky floor everyone we take a step like we live in a mobile home, which we DON'T! Angier, NC, molinares0312 If you live in its service area, it's worth contacting the company for a quote to compare to other bathroom remodeling companies, as well as read verified West Shore Home reviews to learn of the experience of actual customers. West Shore stands by their products and are have hired very good people. They are miracle workers. SHIRLEY ROUSE. We can schedule your project for just a few weeks out, and we can complete the install in a day. However, some homes may have a bathroom for every bedroom. The guy came in and quoted 21,000. Finally, we reviewed the companys years of experience and customer reputation on the Better Business Bureau (BBB). Bathroom remodels increase your homes value and make it more comfortable to live in. identified as such in the Company Details section of their profile. The shower install is everything they advertised. They worked hard throughout the day and cleaned everything up before they left. Everything else was amazing. We got a call about a week later and they set up the date of install for 7/15/21. On the negative side, many customers experienced customer service issues. Flash Sale I felt very comfortable having and leaving them in my home.They cleaned up all of their mess, something I was VERY happy with. So, as of now we can't put a sliding door on. My elderly mother had them come in to quote just a shower that she wanted redone to make it safer for my father. I now feel safe when I shower with the super strong grab bars and my solid teak seat. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. management very poor, pass the buck to the next; excuse after excuse. On the installation date, Neal & Jason came in & did the work. There was NO MESS or debris left behind..only our BEAUTIFUL NEW WALK-IN SHOWER. Book B&B Ateneo, Sestu on Tripadvisor: See 16 traveller reviews, 17 candid photos, and great deals for B&B Ateneo, ranked #1 of 6 B&Bs / inns in Sestu and rated 5 of 5 at Tripadvisor. Ends 5/7/2023. | The installers were courtesy and polite and accomplished the task within the timeframe. Financing is subject to credit requirements and satisfactory completion of finance documents. The nationwide average is around $5,500 but can range from $1,600 to well over $100,000. Alex & Yakoo were on time & went right to work installing our new shower. My review is to tell how great the work done byZach H was. I would would think for $15,000 they could throw in a nice shower head. I'm so unhappy right now Josh, Phernell, and Bob were amazing. It is very expensive. West Shore Home installs high-quality baths and showers in just one day. customers to them. Columbia, SC, paul thorne We would highly recommend West Shore Home to anyone wanting to update their bathroom. Rep. Steven came to our house, he showed us everything they had to offer. Mr. West Shore, what do you mean you don't know? Very clean, left my home in good condition. I have never received a call back.Recap of issues:- The bathtub faucet was never installed - The bath installation seems to have damaged or blocked the sink drainage pipe. It was awful. But that was pretty much where we were hoping we could land. We purchased a package 9 months ago. They had positive experiences with the sales and installation crew but found it difficult to reach customer support teams. No so. 2023 Cond Nast. I would definitely have them back out to install anything else if I needed. Gave me paperwork for warranty and how to care for my purchase. We hope to work with you soon. unprofessional new untrained young employees. He measured and helped us to make the decisions of how to exchange our old garden/whirlpool tub into a beautiful huge shower. My name is Axel, my wife and I got West Shore to do a second bath for us which is our bedroom after doing the first one(guest bathroom).Jerry S and Tristan B did it again, wonderful job. Though some, noted that the prices were high, they complimented the quality, On the negative side, many customers experienced customer service issues. they were kind, courteous and so skilled. At west shore home you will learn everything you need to know about windows and doors or shower and baths, or both. We had both of our bathrooms remodeled with new acrylic showers and raindance doors including new fixtures. We LOVE LOVE LOVE our BEAUTIFUL NEW WALK-IN SHOWER. The project was pricey and a lot of time lagged while West Shore and I attempted to bring this project to a close.This was a very disappointing experience I felt deceived by being forced to pay the additional $900 to receive an item that I asked for initially at meeting with Joshua. Your experience with West Shore Home bathroom remodels will begin with an in-home design consultation and quote. I love love love my new shower. Starting with a free estimate. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. | Business Profile West Shore Home LLC Baths Headquarters Multi Location Business Find locations Contact Information 3 Crossgate Dr Hampden Township, PA 17050-2459 Get Directions Visit Website.
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westshore bath complaints