Debit card payments and purchases are not covered by section 75 of the Consumer Credit Act. We have just had a voucher (valid 2 years) for a cancelled foot passenger crossing but only for the outward journey, not the return 3 days later! Kind regardsLeahBrittany Ferries, Gave up after 20 minutes on hold trying to resolve payment after you advised unable to take payment of a booking. - See 3,342 traveler reviews, 853 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Although got a flex booking disappointed we cannot make changes on line. Redeem your voucher on your next ferry booking Book Now Terms and Conditions Very efficient and helpful service from Jessica despite the fact that she had to overcome some technical issues with the booking. DoNotPay can help make it easier, so you can get the money back from your cancelled holiday without arguing with your bank or the ferry company. but we can always help if you would like us to check for cheaper alternatives next time.I hope that despite your disappointment you are looking forward to your crossing in May. Given the longish check in procedure it would be useful to have fast charging available for electric cars in the queuing process. Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. Rest assured, we will continue to sail on our routes from Dover, Hull, Cairnryan & Liverpool in line with the Governments travel advice, and will notify you in the event that there are any changes. My original e mail to customer services was on 28/2 nearly six weeks ago and before the strikes in France, Dear Kevin Prideaux de LacyThank you for your review.I am sorry for the current response time from Customer Services, this is due to the many sailings affected by National Strikes in France recently, and still ongoing. Le Havre has easy access to motorways that take you to the east of France, Paris and the Alps, and into Normandy via the Pont du Normandie road bridge to Honfleur. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Great to be able to take dog and car load of stuff to Spain. Date of experience: August 2020 Ask tracyoverton01 about Brittany Ferries Very bad!!!! 10 days ago I decided to email to Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. However, if the voucher that you used was as a result of us cancelling a previous sailing please contact our team here https://www.brittany-ferries.co.uk/information/contact and they can look into this for you. Unfortunately, we were unable to operate a passenger ferry service in order to protect both our crew & customers. Here's what Brittany Ferries customers should know about refunds. It may not display this or other websites correctly. She was polite, helpful and very friendly. I saw in the news the morning that the Competition and Markets Authority is flexing its muscles on the whole issue of cancellations/refunds so it will be interesting to see where that goes. My call was not disconnected by my provider. The new Brittany Ferries coupon has been verified, check it out now! | Read 19,761-19,780 Reviews out of 22,508 Registered office: 1 London Bridge Street, SE1 9GF. First-class discount codes of Brittany Ferries will bring you a satisfying shopping experience when shopping at brittany-ferries.co.uk. You have paid 20.00 amendment fee as per the terms and conditions of your economy ticket and the remaining 6.00 is the difference in the cost as you have amended the outbound crossing date. WebBrittany Ferries refund policy didnt hold water Sandie and Mike Williams from Burton-on-Trent in Staffordshire were meant to depart for a holiday in France on June 3, sailing from I am sorry to read that your sailing was So I hope that will follow in 3 days. So we pay our cabin more than a room in an hotel. My young sister has recently been diagnosed with cancer and very Ill.I contacted Brittany Ferries to ask if we could reschedule our upcoming booking .The customer service agent was without any empathy or compassion .He constantly quoted advocate for travel insurance In these most difficult of times a bit of kindness would have been so appreciated.We cant rebook as at this stage we dont know if my sister has days weeks or months left ,but my request for a voucher for a later trip was refused .A difficult situation was made even worse today ,I am totally shocked and saddened by his lack of understanding .Brittany Ferries ,you are a large company and could do so much better . Updated on 02 May,2023. The car deck is very spacious and not cramped. We look forward to welcoming on your return journey.All the bestJanineBrittany Ferries. Very helpful information on the phone. Also, I'll pass on your comments regarding the ship to the relevant department. I still have Two and a half months before BF take the Final Payment. WebCustomers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, Changes to your Terms & Conditions Their overnight flight from Portsmouth allows you to arrive in Le Havre early at 08:30, allowing you to stay as long as possible. 2023 Trustpilot, Inc. All rights reserved. Not 100% sure but I would have said you'd be claiming against next year's policy, ie the one in which the trip was due to take place. I believe they do this to protect your allowances if your call is not answered within a specific time, but this is something you would need to check with your provider.I am sorry for any inconvenience and frustration caused.Kind regardsSimonBrittany Ferries. BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. - See 1,166 traveller reviews, 447 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. After an aborted Bilbao to Portsmouth sailing (without adeqauate warnings) my wife and I had no other option other than to drive to a channel ports to secure a sailing from a reputable and reliable ferry operator. Verification can help ensure real people write reviews about real companies. Want a refund? Writing this review as we are late getting into port, again. Excludes vehicles designed for commercial use. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. French side needs a lot of improvement regards the exit through the cabins. Don't think so as they have lost my trust. - See 3,385 traveler reviews, 868 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Dear Barry,Thank you for taking the time to leave a review.I am sorry to hear that you feel the prices are expensive, the cost of a booking is highly dependent on the date of travel, route, cabin type or hotels alternatives etc. However, your 10 vouchers are a separate benefit of being a club member so this remains unaltered.I am sorry for any disappointment caused but hope I have clarified the reasoning behind the decision.Kind regards, NiamhBrittany Ferries. For traveling from Portsmouth to Le Havre by ferry, these Portsmouth and Le Havre maps will help you determine the driving route to and from the port. VERY POOR/ NON EXISTENT CUSTOMER SERVICEKEPT ON HOLD FOR OVER 45 MINUTES BEFORE GIVING UPEMAILS ARE NOT ANSWEREDIF I COULD GIVE ZERO STARS I WOULDUpdate -You responded very quickly to this review but I have been waiting nearly 4 weeks for an email response. Very happy with the booking process, I used the flex ticket and changes that I needed were easily made. Brittany Ferries is changing their cancellation policy for passengers who have not been able to sail during the confinement period to include refunds. Brittany Ferries: Cancelled crossings - NO REFUNDS! Special Offers with newsletter sign ups at Brittany Ferries. Choose the most convenient route and shorten the drive to your destination, saving time and money. Brittany Ferries sale - additional reduction 30% Service. Kind regards Leah Brittany Ferries. The Spencer family from Worthing, East Sussex, said: We were booked to travel on the Pont Aven on 25 September and our brother and his wife had flown from Canada for the mini-cruise. Take your cash with you. Good afternoon,Thank you for your review - we're very happy to hear that our colleague Nathan dealt with your query & sent you new documents swiftly. Do we have to pay? We use dedicated people and clever technology to safeguard our platform. The team are doing their very best.We've experienced some cancellations due to recent bad weather and industrial action in France which added to our call volumes.We don't disconnect calls so this may be automated by your mobile provider. We have helped over 300,000 people with their problems. Hello Kath,Thank you for taking the time to leave your review.I am sorry you did not enjoy your experience on board the Galicia. Brittany Ferries: Bad customer service no cash refund - See 3,245 traveler reviews, 820 candid photos, and great deals for Plymouth, UK, at Tripadvisor. We have booked to go away on 3rd September Stena Lines Harwich - Hook of Holland then Return Santander - Portsmouth on 28th September. Brittany Ferries: Refund Refund Refund - See 1,144 traveller reviews, 439 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. 1 credit balance, customer's overpayment, security deposit, refund, 2 credit memorandum, unpaid wage, unused ticket, mineral proceeds 3 or unidentified remittance; Buy all your VW California Accessories at the Club Shop Visit Shop. WebThe table below sets out the cancellation fees which will apply per person, together with the refund arrangements, depending on the type of ticket you have purchased. This might offer you cover on purchases of any value made on debit, credit or prepaid cards. We appreciate your patience during this time. I have twice emailed B ferries for help and advice, acknowledged with automated promise of a response within 10 days. In the event of cancellations, monitor the ferry operators website and Twitter account. Brittany ferries, no refund [Re: John V6] #642996 08/06/20 01:40 PM 08/06/20 01:40 PM: Joined: Sep 2017 Posts: 177 Devon, UK. Much better experience than airports and flying! Sandie and Mike Williams from Burton-on-Trent in Staffordshire were meant to depart for a holiday in France on June 3, sailing from Portsmouth to Caen overnight with Brittany Ferries and returning to the UK on July 1. No such luck. query quickly dealt with and new documents sent instantly. Brittany Ferries: Refund Refund Refund - See 1,177 traveler reviews, 447 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. I guess Ill be going to my bank. The book with confidence pledge is available on all of our routes and allows you to delay your travel dates to later in 2022 - for With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. We have had sailings cancelled by them and have yet to receive any notice. Payment: BF will deny all what I have said of course. Companies are issuing Refund Credit Notes for all types of bookings except flight only. The book with confidence pledge is available on all of our routes and allows you to delay your travel dates to later in 2022 - for travel up to 31st December 2022. We use cookies and similar technologies to provide you with the best web experience. Dear Mike, Thank you for taking the time to write a review. Never mid morning. This is good value, as taking the refund then renewing later would almost certainly result in a Before your trip, take out adequate travel insurance that includes cancellation and curtailment cover. If you would like to email us your booking reference, that would be appreciated. Take your cash with you. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. Dear 'Ron S', I am sorry but we're currently unable to operate a passenger ferry service in order to protect both our crew & customers and weve had to close most of our telephone lines and temporarily resort to an email only customer support network.For sailings that were affected by the suspension of services, we've automatically cancelled the bookings and been in touch via email with regards to the refund. Only use if there is no alternative. You must check that all countries you will visit on the ship are covered. This formerly excellent company is now awful. The only thing that prevented this from being five stars is I did have a very long wait on hold. For example, if you are travelling in a motorhome that exceeds 3m length or with a trailer, be aware of which ferry operators can and cannot accommodate it. Im writing to confirm that your booking has been cancelled and a refund of 330 GBP has been issued to card ending XXX. Brittany Ferries: Refund Refund Refund - See 1,191 traveller reviews, 449 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. See our cookie policy. Financial coverage will be up to 80 per night. This was a significant change of journey plan for passengers who for example were travelling to Spain with fuel-guzzling lorries and motorhomes. Brittany Ferries sale - extra 25% Service. The Portsmouth to Le Havre ferry is ideal for those traveling from London and the south, sailing to Le Havre on the alabaster coast of Normandy, closer to Paris and eastern France than any of their other voyages. Start by selecting the furthest geographical destination for the cruise and ask the insurer if they cover all the other countries/destinations scheduled for your trip. Unfortunately, the level of food waste was unacceptable so we altered it to dinner only in the hope this would improve things; sadly the food waste remained extremely high. Hence, passengers who had booked crossings between Portsmouth-Plymouth on the south coast of England and Santander-Bilbao on the north coast of Spain had to make their way to Dover and then drive across France from Calais: a lengthy undertaking, adding many kilometres to the trip. Thank you, Good afternoon,Thank you so much for your review & compliments with regards to my colleague Emma assisting you with your booking. Brittany Ferries: Refund Refund Refund - See 1,296 traveler reviews, 494 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. Brittany Ferries Student Discount: Exclusive offers for all students. Brittany Ferries - 20% Service at just 2 days. We spent time trying to find a route to Spain as the large motorhome incurs double payments on the toll roads in France. morecambe fc owners how to get a refund from direct ferries. Companies can ask for reviews via automatic invitations. Food was generally good, but perhaps more fruit might have been made available. 3 Nights just from 2 on Selected France Hotel Bookings at Brittany Ferries. Do not want to pay for full price?Take advantage of this amazing Brittany Ferries discount code to enjoy big savings.The entire site is open for you. In most cases this should show on your card within 5 working days but this may take longer depending on your card issuer. Contact the company at existing.bookings@brittanyferries.com. On Santona we loved the lounge worth every penny. With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent onboard facilities, you can just sit back, unwind and enjoy the experience. The Refund Credit Note are established by the Transport (Tour Operators and Travel Agents) Act 1982 (Disbursements from Fund) Regulations 2021 (SI 105 of 2021). Do not want to pay for full price?Brittany Ferries 20% code without paying extra money when using discount code at Brittany Ferries.The entire site is open for you. Please. Every time I try to access the relevant form an error message appears. Wants to enjoy great savings?Experience huge savings on Brittany Ferries. Hello Derek, Many thanks for taking the time to leave your review.I am very pleased you had an enjoyable journey and enjoyed the ambience on board. Which is impossible. Good afternoon,Thank you for your review - I'm pleased to hear that you were satisfied with our booking process & have been able to make any changes necessary with our Flexi ticket fare.We hope you enjoy the rest of the weekend.Best regards,JamesBrittany Ferries. Therefore, you can enter discount codes in the "discount" box in the lower-left corner of Brittany Ferries when making a payment. Furthermore, I'm sorry to hear that you experienced an error on our website and I'll be sure to pass on your feedback to our IT developers. My insurer demanded that I drive during lockdown. Successfully filing a chargeback can be tedious and difficult. Ferries leave Britain at around 11 pm and always arrive at 7am ish in France and. Kind regardsLeahBrittany Ferries. Daily in April. The distance from London to Portsmouth may be covered in under two hours by car. Our crossing 970 had been paid in full, however we can not get a refund and are only being offered a travel voucher valid for 2yrs. Save Money With our Brittany Ferries Coupons.Brittany Ferries is here to offering every customer the great savings, Acquire extra 25% on selected holidays.So have a browse today and save a big amount of money. Once again, thank you for taking the time to write about your experience. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. Watch the small print when booking sites, unless you definitely can predict that C-19 won't disrupt things. I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. Have just heard from Brittany Ferries via Trustpilot that they are sorry that I have not had a good experience and should e mail their customer services for their assistance!! The value of the Refund Credit Note will also take account of any vouchers provided by airlines to the customer for travel that forms part of the package. Also a cabin overnight is around 100. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. Tour operators and travel agents must maintain a register of issued Refund Credit Notes and make such register available to the Commission for Aviation Regulation as instructed by the Commission. We know that the wildcat strikes arent Brittany Ferries fault but we did feel let down.. Say that an announcement is being made. I have also tried phoning on two occasions but gave up after 20 minutes on hold. The clearance categories provide the best price at 100Percentpure & get an access to it.Hurry and dont miss out. Just in case something goes wrong, have an alternative travel plan in mind. Phone Call 0330 159 - See 3,323 traveller reviews, 851 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Brittany Ferries: Worst Customer Service - NO CASH REFUND - See 3,366 traveler reviews, 857 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Brittany Ferries: Bad customer service no cash refund - See 3,332 traveller reviews, 850 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Verification can help ensure real people write reviews about real companies. I was initially offered a voucher which I rejected, then a voucher plus discount which i also rejected. To help front-line emergency staff gain more benefits, they offer Brittany Ferries NHS Discount and get NHS workers have access to savings of up to 50%. Try employing more staff? I would say though that if I was running the Government of any country I wouldn't let ANYONE in until I knew it was completely under control and safe for my own citizens You must log in or register to reply here. Brittany Ferries to offer refunds and credit notes. "The attached invoice contained the full amount of our refund. Apparently it will take weeks/months to process customers refunds, due to lack of staff resources. Brittany Ferries: Cancelled crossings - NO REFUNDS! Our usual route to France is via Euro tunnel but seeing the traffic chaos on the weekend before Im writing to confirm that your booking has been cancelled and a refund of 330 GBP has been issued to card ending XXX. Frustrated by lack on eating facilities aboard and their limited opening hours. Please note our sailings are priced individually. :)We look forward to welcoming you on-board in the near future.Best regards,JamesBrittany Ferries. The flight back to Portsmouth departs Le Havre in the late afternoon, returning at 22:00. It is also easily accessible from the Midlands and South, with direct connections to the M3 and motorway network via the M27. Thank you for your reply hear with in 4 hours. Review tags are currently only available for English language reviews. Find new Brittany Ferries discount codes at PromoPro.Receive a free gift from Brittany Ferries. Ive got a ferry booked 1st August to Caen for 9 days. Which is unacceptable, as it is doubtful that we would ever travel with these cowboys again. The first discount of the nice items of Brittany Ferries in the premium online stores is especially suitable for newbies who have not yet happily shopped in online stores of Brittany Ferries. - See 3,323 traveller reviews, 851 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Wants to enjoy great savings?Check out the great selection of goods with this Brittany Ferries discount code and enjoy a fabulous discount.Shop now and enjoy the offers. Save Money With our Brittany Ferries Coupons.It is easy to claim an amazing discount on selected styles at Brittany Ferries. In conjunction with this, we received negative feedback from customers so the decision was made to end the trial. Therefore, I'll pass on your valuable feedback to the relevant department. I am sorry to hear of your disappointment regarding your recent sailing with us and I'll certainly pass on your valuable feedback to the relevant department. BF are currently offering to rebook later in 2020 or a refund credit note for cancelled holidays till 15/6 and not a full refund as they should under ABTA rules. I am sorry that you had such a long wait to speak to an agent, we have been extremely busy due to national strikes in France and weather disruptions but we are doing everything we can to answer all communications as quickly and efficiently as possible. Hello Gaynor,Thank you so much for your review - I'll be sure to pass on your compliments concerning my colleague Karen who assisted you.We hope you enjoy the rest of your weekend.Best regards,JamesBrittany Ferries, lovely lady, very helpful in changing my booking and emailed confirmation. Brittany Ferries: Cancelled crossings - NO REFUNDS! Next time, we might use the Eurotunnel.. All affected bookings were automatically cancelled and offered a refund credit note. For all the latest advice regarding coronavirus, visit ourCoronavirus information page. All Discounts Live And Tested.A discount code is important for you to get your money off. Kind regardsLeah Brittany Ferries. This leaves us in the position to use this money for planning alternative holidays when the lock-down is lifted. When the ferry was cancelled, we had to drive to Dover in our motorhome. Very happy. WebThe company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Brittany Ferries issued us with credit notes. Choice between a refund and credit to be given. 10 days ago I decided to email to If your travel plans change at any point, getting a Brittany Ferries refund can be difficult or impossible. Save Money With our Brittany Ferries offer.Get a chance to save money at Brittany Ferries. They were then surprised to get an email last month saying that Brittany Ferries was looking forward to welcoming them on board the return trip. Do not include any personal details in the box below. WebYou are entitled to compensation of 25% of your ticket price, for that part of the affected journey, if your service is delayed in arrival by at least: One hour for a journey of duration four hours Two hours for a journey of duration between four and eight hours Three hours for a journey of duration between eight and 24 hours Please accept our apologies regarding your delayed sailing due to bad weather and we are sorry to hear of your disappointment with our on board services on this occasion. . Terrible service. WebNo refund where fare is lower. Customers were entitled to a refund under EU regulation 1177/2010. It pays to shop around for your travel insurance: for example, Columbus Direct and Aviva both offer add-ons to cover airports and ferry ports unexpectedly being closed because of strike action. The team were very efficient. While these tickets are the most flexible, they still do not allow for a full refund if you need to cancel your holiday. I wrote a review a couple of days ago and received a reply from Brittany Ferries saying that they were 'sorry I was unable to book seats'. What they managed to omit was that there are no seats available on any of their Ports-Le Havre night sailings whether high season or low season. That was an unnecessary deception. If we did eventually decide to take the refund, the balance would be refunded at the present cancellation value, and without any further increase in the fee. I am sorry to hear that you had trouble accessing the API log in online. All affected bookings were automatically cancelled and offered a refund credit note.Our contact centre was and is still open, but we've had to close most of our telephone lines & temporarily resort to an email only customer support network due to the demand.
Doepke Super Yardbird For Sale,
How Is Lennie Discriminated Against Quotes,
Rdr2 How To Pistol Whip On Pc,
Michael Aronow Horse Trainer,
Penn Highlands Dubois Vascular Surgery,
Articles B
brittany ferries refund credit note