At no point did she make eye contact, say "I apologize", nothing. 2023 Chairish, Inc. All rights reserved. And I hope no customer comes across " TOMMY" again. This was going to be the perfect shopping experience for my new place! Can't wait to buy more from them! I went to sought out help and the lady finally comes over to help, then someone else asks her a question about a set (which was probably a large purchase) so she leaves me standing there. Checked end of July and was told "oh you have a special order and those take 8-12 weeks, it will be sometime around THE BEGINNING OF SEPTEMBER" (!). I'm actually in the market to spend a fair amount refreshing some living room furniture so I'm shopping around. Modern Furniture: Contemporary Sofas, Beds, Tables & More | CB2 She even followed up with me after the delivery date to check if I was happy with the furniture. Directions are easy to follow, unlike Ikea. Modern Furniture: Affordable Sofas, Chairs, Tables - Apt2B The staff was super helpful and I walked away really happy. Lots of great stuff (that you won't find anywhere else) and very helpful staff. You could find better at Ikea, TJMaxx or Marshalls, even a garage sale will do. CB2 Furniture - Crate&Barrel list of cookies. View Terms & I'm into the mid-mod style and CB2 cranks it up a notch and makes it current century fun. There is something to appreciate about balance in design and use. HUGE shout out to Chelsea and Martha, who gave me great design advice as I'm furnishing my new home. The configuration of the store itself is not the best (long and narrow) but the sales people are friendly and have knowledge on most of the items. BRIGHT COLORS. This is how my trip to the store went today: I walk in and there is no other customers in the store, I approach an employee: Me: Hi, I want to buy this clock you have on display, how can I get it? You originally had 15% off when you placed the order. Will definitely shop here again! Shima, our sales person, was very helpful and made sure the desks were in stock. See photos. 2 months and these guys can't figure out how to deliver a table A TABLE on time? They placed it where I wanted and made sure I liked it there before leaving with all the wrapping materials. top online furniture alternative, Scandinavian Designs. Found out it was pushed back to mid July bc I called to check on delivery status. I already decided to stop shopping at your store. Customers generally like the pricier dining tables, with concerns around durability being mentioned for some of the more moderately priced tables. If you want similar items. Thanks to Tracy we will definitely be back for any future household purchases. The manager was then available but he was unaware of the situation so I had to explain it all over again. Before visiting there Georgetown store, I researched things I wanted online first. Not "Once" was I asked was I looking for anything in particular or did I Need Assistance at all!! They fix my bill and she hands it and says "here you go". Brands. Shop desks, tables, mirrors, lighting, sofas and more. I like the vibe is not to mob you as soon as you get in the store. Special shoutout to Jade M. who has been extremely professional and helpful throughout the purchase/delivery/follow-up process. One of the most popular items CB2 shoppers look for are their dining tables and dining chairs. Seriously! To my dismay, I heard the clanking of broken glass upon taking the boxes out. I have bought almost all of my new furniture here for my new condo. The prices are some higher than expected but others are very reasonable due to the craftsmanship. She was patient and helpful and it didn't hurt that she has a lovely demeanor. As the store did not have it in stock, we called ahead and had them ship it into the store for us and give us a call when it was ready for pick up. I waited every night for delivery as promised with my items which I actually wanted immediately. So you call again "Oh no that will be due sometime in 6 weeks" ARGH!! It was easy and free to park. I am dissatisfied with the quality of the product and to be honest I do not feel that It is worth the price tag. There is a parking garage and they validate one hour of parking to shop there. I didn't contact them. San Francisco, CA 94104, Log-in access to secure areas of our site, Remembering your preferences (e.g., your choice of language or region). Meh. Don't. Picking up a large rug in Georgetown sounds like a nightmare of mine, so I dreaded everything about this part of it. Really nice stuff but you NEVER receive it. I have quite a few accessory items from CB2 (baskets, glasses, entryway bench). I also found an online only fire pit I wanted to buy, and they let me order it to the store to avoid those shipping costs! Clearance $37.99 reg. He sets up delivery for Friday 9/11 and says they will call to confirm on Wednesday 9/9. This location has no dedicated parking so taking the free Circulator bus from Union Station, Dupont Circle, and other points east is your best option. Or just go to Crate & Barrel and pay a little more for good, quality stuff! - limited selection - everything's white, orange (lots of it), and one other color - the metal stuff are, quite frankly, kinda clanky. I, begrudgingly, called customer service once again. I have to wait now until mid to end of June well this sucks New delivery date set for June 14 June 14 rolls around. It just goes to show the attention to detail the staff at CB2 has. We've recently updated the Chairish, Inc. Cassidy, Studio i think the labeling of the components could be better b/c i had to disassemble & re-assemble a few items due to the lack of clarity in the kit but delivery to my door was quick (1wk), so i've gotta say that i am happy with overall purchase. I bought spares, accounting for future breakage. I spoke with the manager, who was condescending, and refused to do anything whatsoever to rectify the situation. CB2 has an incredible collection of mid-century modern, yet classically sophisticated. There were no other customers in the store during the slow weekday afternoon. Never miss new arrivals that match exactly what you're looking for! West Elm look. CB2 Vapor Counter Stools. I never received an email or a phone call about this and was only notified when I contacted customer service myself. The appointment day came, two men handed my boyfriend a bag of metal and left. Wonderful items. Follow up review: ******DO NOT ORDER FROM THIS COMPANY***** This company does not have it's sih together. Holden 2-Piece L-Shaped Grey Tufted Sectional with Right Chaise. I wont be purchasing here anymore after I use this gift card. Last time I was in the staff didn't ignore me - they straight up denied I even existed. I 100% regret doing my wedding registry with this company. This store is very beautiful, and modern. Apparently, cb2 products only have an expectation of a 3 month lifespan. Reply HELP for help and STOP to cancel. None of the employees were stopping this woman or asking her to get her dog either off the furniture or out of the store. I guess they have that tied up in a neat little bow don't they? Buyer beware. Great service, he was very enthusiastic to help. ), I contacted customer service TWICE about it and they couldn't figure out the problem. Accepting a final sale, however, would void the warranty. Keep an eye on our coupons page for exclusive deals, or browse clearance furniture to find trendy furniture pieces at a discounted price. limited time $4,161.60 reg. The customer service reps have offered me no excuse or firm eta. Stay away. Calls me back later saying they made a mistake and the order description was misconfigured. When I purchase something in store, I get an email receipt, but if my pickup date is months later, it can be difficult to retrieve that email, especially if you're buying several things over several months. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. The loud music is a distraction. I won't be purchasing from online anytime in the near future. Msg and data rates may apply. Privacy Policy. They also asked me for my order number. The glasses were of such poor quality. When she tells me that the faux ones start at $129 (for about a 3'x5' size), I comment that it probably won't work for me, given that I just bought a 6' long one for $99 at Costco. We had a pretty flawless trip to go and pick up some items that we'd ordered to have shipped to the store. View Terms & We've been very happy with all the furniture we've bought from them. The 15 Best Furniture Stores for Online Shopping Our favorites include Pottery Barn, Ikea, Wayfair, and Ashley Furniture By Brigitt Earley Updated on 11/10/22 We independently research, test, review, and recommend the best productslearn more about our process. But overall? For. They take the money while not having any idea when the item will be in stock. You will thank me. Cb2 literally has the worst customer service. Price points are good for everyone. I really enjoy working with Scott, who I think is their store manager. "So you have a floor model of something that you don't have to sell?" Hadn't I gotten the email. I watch as the FedEx guy brings my package. The shipping costs at cb2 are very clear and very reasonable. When I bought they told me they had 6 in stock. Tried another second checker who appeared to be free. No. The pros: Modern and stylish lamp designs and lighting options. Shop with us to discover Cb2 furniture from past seasons' collections, including sofas, tables, lighting. I called in February and said they're not sure so they'll call me when it arrives. Every step of the way I had to come up with what the store could possibly do to fix it for me but people I talked to were just so unwilling to help. "Yup". Ordered a Bed and Dresser mid June, the bed was on backorder until "early July". Let the room work as hard as you do with modern office furniture. Privacy Policy and Some of the staff members are a little snobbish but everything else is perfect. If anyone is looking for the best furniture and decor,this is the right place.Yes it is a little expensive but you get what you pay for.Just today I got some amazing very original espresso cups from there,and I could be happier with my purchase -what a stylish cups made in Poland,not in China! hide. The regular Crate & Barrel store down the street is the same way. Thank you. The representative said everything was ready to be picked up. He agreed and promised to call back soon. Overall, if you love furniture of the modern style variety, check this place out. Because now due to your lack of diligence someone who gifted us off your website will not get a thank you. It's August 30 so I called back hoping/PRAYING they had an update and some good news.nothing! This is the last time I choose to be a customer of CB2. Privacy Policy. A one-stop shop for everything from furniture to bedding, Crate & Barrel is the purveyor of all things minimalist, yet homey. YOUR GUIDE TO USED CRATE & BARREL FURNITURE & DCOR. We bought two. My boyfriend wrote a yelp review and was told to contact customer service (annoying as well know). Beware, if you order backordered items, their estimated dates are give or take a few months. Overall, very happy with my purchase and superb job from the CB2 team. Thanks Tricia for responding to my review. All of their items are modern, unique, fun to look at, like a modern art museum, but also slim-type of furniture. I have ordered quite a few furniture and carpet items at CB2 as I am updating my condo. However my first purchase from CB2 will most definitely be my last. Used cb2 in NYC on Kaiyo online used furniture store. If you crave simple, modernist art for your walls, you wont be able to supersede Crate & Barrel wall art. Your taste will have to be something like West Elm and hipster to like most of the items in here they remind me of revival 60s-70s furniture from like a Frank Lloyd Wright house but it's nice. Selling this discontinued CB2 dining table and 4 Frazier chairs as one chestnut dining room set. So spare me the attitude. The managers their should be on cloud 9 with this sweet staff. Our collection is a best-of-the-best edit thats been 100% curated by our in-house style experts. People are friendly and willing to help. I would come here again just to interact with Dennis. 2. However, my favorite item has been a plant I bought. I ususally order from the catalog-but saw this before boarding the CTA at North/Clybourn Station. Thanks to their low-key stylings, youll also be able to pile on plenty of Crate & Barrel pillows. By Danielle Fox Published: Feb 28, 2018. CB2 is a furniture and decor provider that aims to supply high-quality products for modern homes. We were under the assumption that we would need to be home on 11/16 to receive the delivery for the past 6 days, and now our schedules will need to be rearranged. They definitely do not seem very motivated. Wengler, Kravitz Get ready to discover your newest design crush with modern furniture from CB2. If you want a wider variety of home stuff, you might have better luck at Crate & Barrel. Shop our Excellent Inventory of Newly Made and Vintage Restoration Hardware. First round, hardware was forgotten. To which I'm told once again that on custom ordered pieces there is only a partial refund. There is a serious lack of customer service. He also says, "we corrected that and it won't cost you any additional charge" - just to be clear the missing part has to do with the bookcase and we've ordered two of the same ones; each bookcase comes in two parts and I guess one of those parts was missing in the order - not sure why I'm even supposed to buy another part?! I like what CB2 brings to the furniture game. San Francisco, CA 94104, Log-in access to secure areas of our site, Remembering your preferences (e.g., your choice of language or region). Just moved from LA for work to open a new hotel. If this store wants to keep loyal customers they need to understand that many people in Cherry Creek have kids and they need to be welcoming to everyone. The stuff in store is really cute and the people that work in store are all really nice. If you want to update your home, look no further than CB2 for inspiration. The last top pick of shoppers at CB2 are their beds and the matching nightstands, dressers, and wardrobes. This means the item may not be returned nor exchanged and it is ineligible for any future part replacements or repairs. It seemed more of a showroom than a store-limited supply of goods. 2. $6,094.00. Well 48 hours was a week ago and this couch and lack of follow through with crate and barrel is a major disappointment. The staff is always helpful. Someone ought to tell the corporate people that this is no way to run a business. The old LIncoln location was more focused on crazy clock and bathroom knick knacks than serious furniture. As the center of social gatherings, this space should be the best reflection of your personal design sense. Service at this location of CB2 is so bad, if I could give 0 star I would. $437. Wandered around for 10 minutes trying to get help. Perhaps they are setting themselves apart from West Elm, and the beautiful new furnishings of Anthropology. Then, expand your storage options throughout the home with bookcases, storage cabinets and even entryway furniture to help corral shoes and cold-weather accessories in the foyer. When I go to buy an expensive couch, the last thing I want to see is another shopper who thinks it is perfectly okay to bring their dog into the store. I love Crate and Barrel and I can't fault them too much for the lack of knowledge that their employees seemingly possess, but don't lie about things if you don't know and/or you just want to end a chat. Case in point? ), who said this issue (where the shipping date I had selected was dismissed) was likely because CB2 changed the designated warehouse for my area (Downtown San Francisco) very recently, and the new designated warehouse didn't have the mirror in stock for 11/16. When I arrived at the store the employee helping me was unable to locate it so I had to order it and was told that it would be available to pick it up in-store in a week. The only thing keeping this from being rated a 5 star business on Yelp is the ridiculously bad system they have going with products on back order. We've made several purchases and the employees seem happy to go above and beyond to make sure you're getting what you came for. In a nutshell - STAY AWAY FROM THIS PLACE! We went in to pick up things we ordered online including a Stilt High Dining Table. You rock guys and Huge thanks. (cheap) I can't imagine anyone wanting any of the orange stuff here except the Florida orange growers. Us too. Looking for something even more unexpected? Where is the warranty now? No mess of keys thrown anywhere or hanging. Placed an order over the phone two days ago for a Go Cart three shelf unit with Xavier. It is a shame, because the products are good (apparently) and the service at the store was not bad at first. What a bummer. So we decided to get the dressers and bed stands and change the handles out. I must say I was truly surprised and delighted with the service I received over the phone from the associate named Mary. In fact, Crate & Barrel rugs are so versatile that even a novice will have an easy time syncing them up with furniture. On the other hand..my delivery date was pushed back twice. Shop Our Editor's Picks! While the makeshift fixtures didnt stick, the name didas did Crate & Barrels cool, modern take on home dcor basics. We returned a bike rack and instead of having the entire credit go back on the credit card, they gave us back 30 cents in cash and the rest on the card. I love the store and have literally re-decorated my entire house with their stuff. Sell an Item. The cons: Durability issues were mentioned by some shoppers for both the dining tables and chairs. I'm sorry, but I find that to be bogus, especially when you said it five times. It seems like every week or two, they have specialized sales - one week will be 15% off all sofas, another week will be 15% desks, etc. The store had some pretty unique items, such as heavy metal tape dispensers, some interesting-looking plates, and a metal peacock-shaped rest (which is what I ultimately wound up buying for about $25 after-tax). The pros: Nice styles and options for most living spaces. brooklyn > furniture - by owner . That means every piece of used Cb2 furniture you see on Chairish has been vetted to ensure that its in new-to-good vintage condition, with no major defects. Chairish uses cookies to enhance your experience, allowing features like. Traveled to the DC location to test the furniture advertised online before purchase. the two story building is filled with great contemporary decor. I love the store. They have been nothing but friendly to me and help me figure out what I'm looking for every time I go in there. Due to this disgraceful service I am canceling my whole order and won't be shopping at CB2 or crate and barrel again. They have many floor associates around to help you that you can ask. I called around July 23rd to see if it's ready after receiving no confirmation and being charged for it already. I have that expectation of my glassware, sofa, or any house purchase. CB2 dining tables range from $180 to $3,500+ dollars and are made of wood, marble, concrete, glass, and metals. If I wanted that answer I wouldn't have asked someones opinion. The items in this store are very unique and have great decorating ideas. Today, Crate & Barrel has stores all over the globe and has expanded to include the trendy CB2 line and the Crate & Barrel kids line, The Land of Nod. Design options are plentiful as well. In larger homes, give the dining room a regal feel with a long dinner table, or go for a more intimate feel with a round dining table. If you can catch a seasonal sale, you're even in better luck. Besides wanting every area rug in the place (neutral with awesome patterns), I also have my eyes on the Bodum juicer they're selling for $39.95 which is $20 more at Kitchen Window! so I placed a backorder. They sell great, design forward furniture and household items at more affordable prices. I'm looking forward to my shipment, which hopefully will come in early May, as he forecasted. By that time, the store had already given me a full refund so there was no need. Nice store to shop at and friendly staff. Everything we've purchased from CB2 is great quality and stylish! It felt like I was invisible in this store. When I was down to 2, I decided to leave a review. I stopped in today to pick up a bistro table I'd ordered via the website. I bought a bed and dresser in this store (good news that they deliver on the next day!) I bought a 5 x 8' rug online and it was on backorder. It's very easy to read notes and instantly react without understanding the reason behind. CB2 Crate & Barrel Design Within Reach Ethan Allen Herman Miller Horchow IKEA Jonathan Adler Knoll Ligne Roset Mitchell Gold + Bob Williams Organic Modernism Pottery Barn Restoration Hardware Room & Board Urban Outfitters Wayfair West Elm World Market Vintage Furniture Want to list a piece for sale? The customer service was horrible. Quite apparently from the many duct tapes on the packaging, this table is a returned item and the store did a bad job at quality control by not checking if all parts are intact when they took it back. One detail I didn't even notice until they left was they took their shoes off before the walked into my place. UPDATE: the furniture was delivered but one item came damaged. CB2's modern furniture selection makes it fun to shop for a unique piece to add a bit of flair to any room. Worth every penny. candles and other home decorating essentials. It's time for a change. Went to buy some glassware and saw there was a discount sign outside. CB2 Holden Two Piece Tufted Sectional . Like I said earlier, this one issue would make them 5 stars. She then went above and beyond by calling me back with advising me of the order #'s and when I should expect the items. They didn't have any on the floor or in stock, but one of the employees did some digging, and they were able to uncover one last stocked rack. She was nice and apologetic enough but the whole transaction took a lifetime. Terms of Service and To the girl at check out, please go to your own company website for information on that free one hour parking with purchase (attached below). I have received nothing but stellar customer service. He honestly made the experience so lovely. In the end, however, I stand by my previous statement. Such a shame , I was going to buy $2k worth of furniture, but her terrible attitude made me take my money elsewhere. The quality of everything purchased was sturdy and you can tell it is made well. There were many unique items and trendy displays. CB2. Many of the items I wanted to purchase were not in stock. And they validate an hour of parking in the ramp behind the store. I was informed brackets should have been installed on the final piece of the couch and they would immediately set that up to me installed on the couch for me at check out. I recently bought a new bedroom set from CB2 and I have had nothing but a wonderful experience. I understand that there are lots of fragile and expensive things in the store, but she is very well behaved and sat in the stroller or held our hand the entire time, so there was no reason for her to make us feel so unwelcome. I prefer crate & barrel style than their younger division CB2. I am stuck right now but may be looking to find another couch and they would need to pick up the love seat. Both times the delivery guys were very professional and made sure I knew which items I was receiving. Save yourself the trip and just ship/return via their website. One of many furniture stores in area It's niche is modern furniture at moderate prices. However, when we sit down on ours, it feels like the cushions are filled with the same stuff as a bean bag, and after you are done sitting on it, the cushions do not recover their shape. Alas, I need to cancel my work appt and be at home now, for CB2 to arrive. However, when it comes to buying, there are some that have reported issues with delivery and mixed reviews surrounding the durability of their products. Time in total, 4 minutes. I was surprised the rep was not able to tell me a specific status on the couch. Other than that, good CB2 designs. The size of the pillows seem to be larger and don't fit properly against the frame. Whether youre purchasing a piece located in San Francisco, New York, or Austin, our shipping partners pick it up from the seller and deliver it directly into your home. Surprised as it is Berkeley. I had the best service here today. Not only does this make CB2 reviews useless (I strongly believe they suppress only negative reviews) but it raises serious ethical issues about how they do business. $2,599.00 Final Sale Notch Apartment Sofa Clearance $1,189.97 reg. If you get a bad egg in customer service, go online and leave feedback and they will promptly call you back to make things right.
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discontinued cb2 furniture