how to get a refund on minecraft marketplace

If you do not have an Xbox Live account associated with your game, then your Marketplace purchases will be tied to the device you used for the purchase. After reaching out to the publisher at their listed support email address . Moderator. With a Microsoft or Xbox gift card , you let the lucky recipient choose the gift they want. Discover new ways to play Minecraft with unique maps, skins, and texture packs from your favorite community creators! 3. - Open the Microsoft Store. You and up to 10 friends can play at the same time - and theres no limit on invites. Our support team is not able to refund your game purchase unless it was purchased from our site. When I picked it up, it said I had purchased some "mashup" I don't want. However, Minecraft will only accept refund requests under specific circumstances, including having a valid reason, making the request within 14 days of purchase, playing the game for less than two hours, and purchasing the game from an authorized seller. With the help of DoNotPay, you can request a refund from any company, even the ones that officially offer no refunds, in just a couple of minutes. Be sure to include your name, address, daytime phone number, email address, and your original order number. If you want to get a refund on Minecraft Pocket Edition, its important to contact the company through which you purchased the game. To purchase Minecoins, you must have a payment method set up in your device. Open Microsoft Store. If you are having difficulty playing a game purchased through Mojang Studios, are dealing with an unrecognized transaction, or are looking for a game refund for titles such as Minecraft: Java & Bedrock Edition for PC or Minecraft Dungeons, this article is for you. Can I convert my Minecoins back to real currency? - SHOP NOW! After reaching out to the publisher at their listed support email address for troubleshooting, you may request a refund by submitting a Marketplace Refund Request Case here within 14 days from the date the transaction took place. 2022 Mojang AB. Note As a limited exception, digital game products may be eligible for a refund within 30 days if you're unsatisfied with . That way, you can use Minecoins and content you buy . Really, thats all there is to it. Get ready to show off your love for Minecraft with officially curated Minecraft apparel, accessories, and drinkware. Even better, you can use content you buy on one device on any other mobile, tablet or Windows device where you own Minecraft, as long as youre logged into your Xbox Live account! See the Return Policy for details. If you used Apple TV, contact Apple TV Store. Threats include any threat of suicide, violence, or harm to another. Press "Payments & Billing.". For more information about Minecraft Realms refunds, please visitthe, Refunds are available ifyou contact Minecraft Support within. Some retailers may offer refunds or compensation, so we urge you to return the card with the receipt to the store where it was purchased. Although it doesnt go by that name anymore, the game is still available for Androids, iOS, Windows phones, and Fire Tablets. Minecoins are kept in your virtual wallet and can be used across devices when youre signed into Xbox Live. When it comes to getting a refund for Minecraft, its essential to act fast. You can discover and purchase new avatar skins, textures, and mini-games made by creators in the Minecraft community directly in-game. Login to your. If we've done something that has caused you to be unable to access your Realm, contact, , and we'll try to fix it. Explain why youre requesting a refund in detail. For help with missing purchases, or any Xbox Live account support, please contact Xbox Support. We can also contact the service provider for you and ask them to refund your payment. are using their amazing creative brains to concoct incredible new ways to play on mobile, Xbox, Windows PCs, Nintendo Switch, and PlayStation 4. Please be aware, uninstalling the game will permanently delete any purchased coins and content purchased this way. Looking for a way to get a refund for Minecraft? Minecraft Marketplace is available on Windows 10 and all devices that support the Pocket Edition. It cannot be loaded. Locate . 2. This thread is locked. How can I cancel this purchase? The refund policies for the game will depend on the company you used to make the purchase. You may wish to dispute your purchase directly with the seller. How to Get a Refund on Minecraft Marketplace. If youve purchased Minecraft but youre dont have time to play or simply dont like it, your next logical step might be to request a refund. Some tasks DoNotPay can help you with are: We have helped over 300,000 people with their problems. Which devices is Minecraft Marketplace available on? Janka's writing portfolio extends to subjects such as electronics, social security, geography, and more. We currently do not offer exchanges. Cookie Notice If you submitted your request on the Xbox refund request page, it could take up to 72 hours for them to answer. If youve ever made the wrong purchase of Minecraft, let us know what you did about it in the comments section below. However, its important to note that since Minecraft is available on multiple platforms and in different versions, refund policies can differ depending on where and how you purchased the game. If purchased your item over 24 hours ago and the money did transfer from your account to us, please send an email to sales@cubecraft.net and include your: Transaction ID. Contact Amazon if you bought a gift code fromAmazonthat you wish to refund. So, its always recommended to check the specific policies before making a purchase. By the way, the map is called "Extreme Snowman Speed Battle - By Jigarbov". Its essential to note that most companies require you to request a refund within the first few weeks of purchase and to have played the game for less than a specific amount of time. Need help with billing, refunds, or account security? Once you've purchased Minecoins, they cant be converted back to real currency. Nintendo of America Inc. Headquarters are in Redmond, Washington, USA. Minecraft will accept refund requests only under certain circumstances: If you match the criteria, follow these instructions to request a refund: If youve purchased the wrong item in the Minecraft Marketplace or want a refund for Minecraft Coins, the process depends on what device you were using when you made the purchase. If we've done something that has caused you to be unable to access your Realm, contact Minecraft Support, and we'll try to fix it. Like with most games, each platform has its own rules on how to request a refund. Check the Xbox status. When requesting a refund for Minecraft Pocket Edition, youll need to contact the company through which youve purchased the game. To return an item for a refund or exchange, please send the item in its original packaging, with all parts to the appropriate address listed below, along with an explanation of the issue and whether you are requesting a refund or exchange. Other valid reasons include making the same purchase twice, unauthorized purchases, and the inability to play the game even after troubleshooting. Start your survival story in custom-built locations designed to inspire or test your wits. Hello everyone. Last year in December I accidentally bought the "Extreme Snowman Speed Battle" map from Jigarbovs Productions. TM Microsoft Corporation. All purchases made usingMinecoinsand Tokensare final, but if an unauthorized purchase was made by someone else, you can contact the support center for the application store where the purchase wasmade: Refunds are available ifyou contact Minecraft Support within15 daysof purchase and if: If this is the case, contact Minecraft Support, provide theorder number(s) and transaction ID(s)fromthepurchase, andspecify which purchasetorefund. Hello everyone. If you have recently purchased Minecraft Xbox One and want to request a refund, you can do so through Xbox support. If you want to request a refund for Minecraft Windows 10 edition, you need to go through the Microsoft website. In most cases, youll need to submit a refund request to the company through which you purchased Minecraft. You may get a refund depending on the circumstances. https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy. If you have accidentally bought the wrong Minecraft edition, contact the appropriate support team for your console. Explain why youre requesting a refund in detail. To request a refund, follow these steps: 1. For App Store purchases, contact Apple Store. I would suggest you to contact the store and try to get a refund for the issue. As with other games available for multiple platforms, refund policies depend on the company youre using. Answer. You can access these from any new device, provided you are logged in to the same account. You can do this by sending an automated refund request through the Purchase History page on your. If you are dealing with the new launcher, kindly check and try the below and see how it goes. DoNotPay is the first virtual lawyer in the world that can help you with many bureaucratic tasks. (Tokens is Ps4's version of coins) This thread is archived. We will process your refund as soon as we receive the returned product(s) at the address provided by our Customer Support team. Since Minecraft can be played on many platforms, the refund procedures depend on the companies behind them. In all cases, by signing in with your Xbox Live account, you can access your Minecoins on any Minecraft Legends device. The refunds are available only under specific circumstances. We can help you request a refund from: Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. If you purchased Minecraft Dungeons from another storefront If you purchased from the Xbox Marketplace, Microsoft Store, Nintendo eShop, or PlayStation Marketplace, you must go to that platform's support team to request a refund. Drama (and probably a little danger) awaits! See https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy. Skin Packs. 6. Minecraft Marketplace is available on Windows 10 and all devices that support the Pocket Edition. This includes skins, texture packs, and more. If you have already been refunded for a licenseand repurchased the game using the same account, we are unable to provide a subsequent refund. If your child has their own Xbox account that you have provided consent for and you want to purchase marketplace content for them, it will need to be purchased through their Xbox/Minecraft account. We currently do not offer exchanges. Nintendo of America Inc.Attn: CS Returns5001 150th Ave NERedmond, WA 98052, Nintendo of Canada Ltd.Attn: CS ReturnsUnit 1202935 Hebb AvenueVancouver, BCV5M 4Y2. For other purchases, please read below. That way, you can use Minecoins and content you buy across other devices, when youre logged in. Can I give Minecoins to someone as a Gift? Games are property of their respective owners. Make sure your game is completely up to date. Locate Minecraft and press Request a Refund.. If you want to know how to get a refund for Minecraft, look no further. New comments cannot be posted and votes cannot be cast. You don't purchase any items directly from us, however you purchase the coins to make the purchases on . Make sure to incorporate your Order Number and Transaction ID in this section, You need a good reason for returning the gameeither that you bought it by accident, someone else purchased it without your permission, or that the game doesn't work, You can only return a game within 14 days of purchase, You can't have more than two hours of playtime across all platforms, You can only return the base Minecraft gamedownloadable content and add-ons aren't eligible for refunds, Sign in with your Microsoft accountthe one you used to make the purchase, Check if your Minecraft purchase is listed under Purchases that may qualify for a refund section, If you see your purchase, check the order number next to it, Click on the Request Refund button at the bottom of the list, The name of the product and the order number will be auto-filled in the form, From the dropdown menu, choose the reason for requesting a refund, Use the textbox to add any additional info and explain the reason for returning the game, Choose Payment & Billing from the top menu, Find the purchased Minecraft game and click on Request a Refund button, Choose the reason for returning the game from the dropdown menu, Write down any additional details in the textbox, Follow the instructions until the last step. to manage free trials, but it can also assist you with paying off your, Filing a lawsuit against people and companies in small claims court, Dropping different subscriptions or memberships, Handling bills that are challenging to pay, Protecting yourself from stalking and harassment, Jumping the phone queue when getting in touch with customer service reps, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, Credit Card Dispute Letter Template That'll Get Your Money Back, How to Do a Skrill Chargeback and Get Your Money Back Easily, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Note: To access your purchases from other devices, we recommend that you link them to an Xbox Live account by signing in from the device used for the purchase. If you tried to purchase more coins but you dont see them in your wallet, follow the steps in the previous section titled. Pick Order History. This will appear as credit in your PayPal account which you can use to make a purchase, or request to withdraw from PayPal to your bank account. How do I let you know? With your free Xbox Live player profile, every purchase you make is tied to your account. How can I cancel this purchase? Minecraft Pocket Edition is the games mobile version. I purchased the wrong content by mistake. Put on some fresh pixels and express yourself with a huge variety of inspired looks. Credits for properly returned items will be applied to the payment method that was used for the order. This morning I opened up the game, started browsing Marketplace And dropped my phone. Login to your PayPal account to get started. Follow the steps in the previous section titled Can Minecoins be refunded? It is also recommended to attach photos that support your claims. you will see your Gamertag on the title screen and at the top of Marketplace. Carry Over to Minecraft Legends? These items will have additional information included on their product pages - these items include the following: Most items purchased in-store or online from November 15th through December 31st, are returnable until January 31st. Please send the package via a registered or insured shipping method as Nintendo will not be responsible for lost or misdirected packages. If youve bought Minecraft but find that you dont have the time to play it or it simply doesnt meet your expectations, you may want to consider requesting a refund. Both versions of Minecraft are now available for one price via the Minecraft: Java & Bedrock Edition for PC bundle. For more information, please see our However, you must keep in mind that the refund will be provided only if it has been less than two weeks since the purchase and you have played the game for less than two hours. From community-made skins and textures to hand-crafted worlds and epic adventures, you can find it all on Minecraft Marketplace. If you find something broken or otherwise bothersome in an item you purchased in the Marketplace, contact Minecraft Support. If you purchased Minecraft: Java & Bedrock Edition for PC on or after July 25th, 2022,please contact Microsoft for refund support here: Request a refund for digital games | Xbox Support. What should I do? 4. You didnt purchase the game from an unauthorized seller. for support. Check the top-right corner of Microsoft Store to make sure you have enough coins to make the purchase. It said ''A newer version of the game has saved this level. If you are stillunable to find your missing Marketplace items, contact Minecraft Support. Find the purchased Minecraft game and click on Request a Refund button. Accessories and devices like Xbox and Surface. Her expertise in consumer products sets her apart, as she provides insightful and valuable information to her readers. If you dont have an account, you can create one by going to https://www.xbox.com/en-US/live/minecraft/sign-up and creating a new free account. If you purchased Minecraft Dungeons on the wrong account, please navigate to the Minecraft Dungeons Billing FAQ for more information. For more information about Minecraft Realms refunds, please visittheterms for Minecraft Realms. In the case of bugs or technical issues, please provide a detailed description of the issues by including . Knowledge. Open the in-game Marketplace and click the button next to your account name to see your inventory. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. You can follow the link mentioned below to contact the Store. Read more Merchandise cannot be returned if personalized, used, washed or worn. CELEBRATE EARTH DAY WITH MINECRAFT! Please note that this includes all personalized items as they have been customized to your specific desires and they are not available for resale. You will need to reach out to Mojang (the developer of Minecraft) for that. If you tried to purchase more coins but you dont see them in your wallet, follow the steps in the previous section titled I didn't receive the coins that I purchased. Minecraft Realmsis a subscription serviceand is not typically eligible for full or partial refunds. Youll need to contact store support for the device that you made your purchase on. I redeemed a content code but cant find my content, where should I look? I cant redeem my code, what should I do? You can purchase all Minecraft Legends in-game content and add-ons using Minecoins, including skins and mini-games. However, if an unauthorized purchase was made by someone else, contact store support for the device that made the purchase. If you find that you have redeemed a prepaid card orpurchasedon the wrong account, you must contact Xbox support. Archived post. This article will discuss the conditions under which you can request a refund and explain the steps you need to follow. Its been less than 15 days since youve purchased it. If you have problems with the Minecraft Marketplace, check the Xbox status before contacting support. If you need further assistance with your return or exchange, pleasecontact us. The Minecraft Marketplace on the Bedrock edition of the game has SO MUCH content it is staggering. Visit the Xbox Support page. For example, on credit or debit cards the refund usually takes less than 7 days to show up on your card or account statement. How friendly! But please feel free to contact our customer service team for return inquiries. If necessary, describe your situation in more detail. The eligibility for a refund depends on several factors, such as how long its been since the purchase and whether youve played the game for a specific period. Can I get a refund? Here are the steps: Go to your Microsoft account page and sign-in. If you are having difficulty playing a game purchased through Mojang Studios, are dealing with an unrecognized transaction, or are looking for a game refund for titles such as Minecraft: Java & Bedrock Edition for PC or Minecraft Dungeons, this article is for you. To cover for all payment methods, we advise to wait at least 14 days for the refund to settle. "Minecraft" is a trademark of Mojang Synergies AB, Explore the ever-growing catalog in the in-game store, Exchange your Minecoins for your favorite creations. Any items that have been opened, unsealed, or had tags removed. Android users can request a refund by visiting this, If you purchased Minecraft on your Fire Tablet, follow this link to get a. If you're interested in becoming a partner, and to learn more about the criteria required, visit the Minecraft Partner Program page for more info. I kept clicking the store stuff to get rid of the 'NEW' tag, and I accidentally pressed one of them twice, resulting in me buying something I didn't want. If you made the purchase on your Windows 10 device, reach out to Microsoft Support. If someone else bought the item without your permission, If you're unable to play your game, even after visiting Minecrafts, If you made your purchase with Paysafecard, at a local store. Microsoft Agent. Yes, you need an Xbox Live account to make purchases in Minecraft Marketplace. For other issues, try these steps to troubleshoot. To check the return policies for each company, follow the links below: Some platforms may not have refund options, while some offer partial refunds within a specific time limit. If you have made your purchase from an unauthorized reseller, we cannot offer a refund. Mojang Studios will refund your purchase if you contact them within 15 days of making it. Be advised that you will only be refunded for the product(s) returned (minus shipping charges) as we will be providing you with a prepaid shipping label. After confirmation, the refund can be in your account within the next two weeks, but the actual time frame depends on your payment method.

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