sonicwall netextender account is already in use

Navigate to Device Manager and check if the Dell SonicWALL SRA NetExtender Adapter has been installed successfully. The netextender logs show no errors or events but for the user to gain access again to the server they must disconnect and reconnect via netextender and they are good to go until they attempt to upload something again. RichardMcF Newbie Restart the ISP router Ipconfig /flushdns ipconfig /release ipconfig /renew Return to the SSL VPN portal and click the NetExtender button. I'll let you know if ISP's router was the culprit in this entire adventure. Good afternoon awesome people of the Spiceworks community. The NxConnect.bat file displays. End the task; this will stop the service. You can follow this link for the instructions: https://www.sonicwall.com/support/knowledge-base/how-can-i-download-and-install-NetExtender-for-windows/170503561905844/ Configure NetExtender like the following example. To remove NetExtender, click Start > All Programs, click Dell SonicWALL NetExtender, and then click Uninstall. Not the case with this modem. For SSL VPN, SonicWall NetExtender provides thin client connectivity and clientless Web-based remote access for Windows, Windows Mobile, Mac and Linux-based systems. Enter the URL or domain name of your SSL VPN server in the Add this Web site to the zone field and click Add. The Local Device Name Is Already In Use. Now, go back to services and start RAS manually. For Mobile Connect access to succeed, the portal must be set to allow NetExtender connections and the user account and group must be authorized to use NetExtender. The smartphone displays the Login - Initializing engine screen. If an older version of NetExtender is installed on the computer, the NetExtender launcher will remove the old version and then install the new version. [Package Issue]: SonicWALL.NetExtender Fails to Upgrade #58899 - Github NetExtender Error: Verifying user authentication failed. - SonicWall The log is a file named NetExtender.dbg stored in the directory: C:\Program Files\SonicWALL\SSL VPN\NetExtender. Your daily dose of tech news, in brief. Since I couldn't then and still cannot login to their modem, I can't tell at this point if they've replaced their equipment or not. 1. To configure NetExtender Connection Scripts, perform the following tasks. If this check box is not selected, the DOS console window will remain open while the script runs. RE: MTU it is done on the SonicWALL WAN setting.that does the rest. Note The NetExtender command line interface is only available on Windows platforms. To view the NetExtender Log, go to Window > Log. Are you using LDAP users or local user accounts? 2. NetExtender notifies you while disconnecting. 4. It doesnt work - it says you session has expired. 16. To open a Web site in your default browser, enter a command in the following format: 11. 8. 9. For best results, the latest firmware should always be used with the latest client. The error started occurring after our ISP have upgraded the speed at that location or so staff at location claims. If problem still exists, obtain the following information and send them to support: Navigate to Network connections to check if the Dell SonicWALL SRA NetExtender Dialup entry has been created. What operating state the NetExtender client is in: Connected or Disconnected. 4. . Go to VPN > Settings page, Edit the GroupVPN (WAN GroupVPN on SonicOS Enhanced). To select a virtual link speed to report, select either the Report the underlying network speed to OS radio button, or select the Report a fixed speed radio button and designate a speed. I've never used it that way, so I'm not sure. Enable NetExtender log - Records log entries for NetExtender events. In the, To display a summary of your NetExtender session, click, To view the routes that NetExtender has installed, select, To generate a diagnostic report with detailed information on NetExtender performance, go to, Linux Fedora Core 20 or later; Ubuntu 12.04, 13.10, or later; or OpenSUSE 10.3 or later, Sun Java 1.7 or later is required for using the NetExtender user interface. Use automatic configuration script - If you know the location of the proxy settings script, select this option and enter the URL of the scrip in the Address field. So if you've tried from more than one ISP and more than one machine, that would certainly rule out it having anything to do with their modem or speed upgrade. You will now have the ability to control the service status, and the fix should persist through reboot. We just switched from a TZ180 IPsec vpn to an NSA 2400 ssl vpn and our remote users are getting a windows alert when uploading certain files to the server. 1. The SSL Client Certificate thumbprint value. 5. Some Android smartphones require you to hold the OK button for clipboard access. To enable packet capture, check the Enable NetExtender packet capture check box. The scripts can be used to map or disconnect network drives and printers, launch applications, or open files or Web sites. Enable automatic reconnect on Netextender SonicWall Community Connection Manager compatibility mode - This mode is enabled by default to make NetExtender Mobile work with applications calling the Microsoft Connection Manager API. In Internet Explorer, go to Tools > Internet Options. If a proxy server is configured in the smartphone (via Preferences), the Proxy Authentication screen is displayed next. To view the NetExtender routes, go to the. We've had same provider upgrade speeds at multiple other locations with similar equipment and had no issues with SSL VPN. Log in with your username and password. Also, if configured by an Administrator, users can be alerted that the their password is scheduled to expire soon. The log is a file named NetExtender.dbg. Under User<Setting|Authntication|Disable Case Sensitive Usernames. Reset her credentials and try again. Press the selected text again and select Copy. Having NetExtender save your user name and password can be a security risk and should not be enabled if there is a chance that other people could use your computer to access sensitive information on the network. If you have not done so, the follow message displays. To add a site to Internet Explorers trusted sites list: Enter the URL or domain name of your firewall in the. The new netExtender directory contains a NetExtender shortcut that can be dragged to your desktop or toolbar. The IP address or hostname of the SSL VPN server. Thereafter, it can be accessed directly from the: Application folder or dock on MacOS systems. NetExtender would then run without the RAS error. Under Proxy, select the Use Proxy check box to configure NetExtender Android to access external networks through a proxy server. SonicWALL's SSL VPN features provide secure remote access to the network using the NetExtender client. 4. The Allowed Sites - Software Installation dialog displays, with the address of the Virtual Office server in the address field. 4. The next screen shows the connection. I was rightfully called out for Exiting and restarting NetExtender is useful when NetExtender cannot connect, possibly after a long period of disuse. For more information on batch files, see the following Wikipedia entry: To configure the script that runs when NetExtender connects or disconnects, click the, net use z\\engineering\docs 1234 /user:eng\admin, net use LPT1 \\engineering\color-print1 /user:eng\admin, C:\Program Files\Microsoft Office\OFFICE11\outlook.exe. If no PIN has yet been configured, or if the Administrator has reset the account, the following screen asks if the system should generate a new PIN. To open the NetExtender user interface, pull down the notification bar and tap NetExtender. Navigate to the NetExtender> Client Settingspage. Tap Remove selected to remove the profiles that have check marks next to them. Yes. 3. reason not to focus solely on death and destruction today. I completely get that, but I would do a test If you can connect via mobile connect, then the issue is likely not with the ISP. Sonicwall's public IP doesn't even show in tracert, neither does LAN interface IP. Follow this article to get the exact MTU setting its the only way to do ityou can't always solely rely on a type of connection warrants x method. When trying to connect, I get an error listed in paragraph 2 of my question. NetExtender install says another version is already installed but it 2. Having an incorrect bind is the most common reason for seeing Authentication Failed when you have LDAP Setup 1. Using the file browser, locate the apk file and run it to install NetExtender Android. 7. Verifying NetExtender Operation from the System Tray. There are three options for setting proxy settings: 1 - Automatically detects proxy settings. WARNING Rooting your phone may void your warranty. Check if there is another dial-up connection in use, if so, disconnected the connection and reboot the machine and connect NetExtender again. SMA1000:Linux CT systemd DNS resolvectl changes required for applications on Ubuntu to with Connect Tunnel Blank OTP e-mail post upgrade to 10.2.1.7 Click Trust. Hide NetExtender when closing window - Hides NetExtender when you click the ok button. 1. Obtain the following information and send them to support. Login to the SonicWall Appliance of the Second VPN connection. 3. I uninstalled version 10.2.309 from Settings - Apps. mentioning a dead Volvo owner in my last Spark and so there appears to be no The NetExtender session disconnects. For remote client-to-host secure access, SonicWall offers both SSL VPN and IPSec VPN connectivity options. 8. I am leaning towards and MTU issue. Indicates the current NetExtender throughput rate. "Error 802.11n SP SSID (already in use)" while configuring - SonicWall Note Enabling this feature may cause connection delays while remote clients printers and drives are mapped. If One Time Password is enabled on the Dell SonicWALL SRA appliance, the One Time Password prompt is displayed. If you are unsure whether the certificate is self-signed or generated by a trusted root Certificate Authority, SonicWALL recommends that you import the certificate. Click the Install button. Click Trust. 2. Try the below settings in NetExtender properties. PDF SonicWall Global Management System MANAGE SSL VPN Administration The system tray menu displays the default route and the associated subnet mask. Select on Certificates and then Add. A mixture between laptops, desktops, toughbooks, and virtual machines. After entering the PIN or creating a new PIN, the Two Factor Authentication process requires you to enter the token code shown on your token device. To clear the log, click on Log > Clear Log. The last domain you connected to is displayed in the Domain field. It seems likely that she's entering something incorrectly.It's LDAP, you said? A User Account Control window may appear asking Do you want to allow this program to make changes to this computer? Click Yes. Type the IP address of the proxy server into the Server field. 5. 12. The first time you connect, you must enter the Dell SonicWALL SSL VPN server name in the SSL VPN Server field. If you have not done so, the follow message will display. 2. 7. Good afternoon awesome people of the Spiceworks community. NetExtender provides three options for configuring proxy settings: Automatically detect settings - To use this setting, the proxy server must support Web Proxy Auto Discovery Protocol (WPAD)), which can push the proxy settings script to the client automatically. If you select Yes, the Change password screen is displayed. Check if there is another dial-up connection in use, if so, disconnect the connection and reboot the machine and connect NetExtender again. This eliminates any permissionsor grouping issues as the cause. System Settings - Provides several configuration options. NetExtender saves the information in a secure file on the smartphone. sometime windows doesnt uninstall correctly. kab343 Newbie April 2020 Hi @VogelArchitekten, To export the log file of NetExtender Android activity, select the Export Log option and enter the requested information. After a successful connection, the entered values are saved as a profile that you can select when starting NetExtender. Users can access NetExtender in two ways: For supported browser releases, see the latest Dell SonicWALL SonicOS 6.2.1 Release Notes. 1. If so, disconnect the connection, reboot the machine and install NetExtender again. 12. When using releases prior to 2.5, users should periodically launch NetExtender from the Dell SonicWALL Virtual Office to ensure they have the latest version. Note To allow non-root users to run NetExtender, the installer will set PPPD to run as root. The portal will automatically install the NetExtender stand-alone application on your computer. To install and launch NetExtender for the first time using the Chrome browser, perform the following: 3. For example, if the server name is engineering, the printer name is color-print1, the domain name is eng, and the username is admin, the command would be the following: net use LPT1 \\engineering\color-print1 /user:eng\admin. Users are prompted to click OK and NetExtender downloads and installs the update from the Dell SonicWALL SRA security appliance. Can you get a user at A to connect to site B? A proxy server is often used for access to the Internet if the initial connection is made to a local zone, such as LAN or WLAN. Note You must have Administrator privileges to change packet capture settings. During authentication, the SSL VPN server may be configured by the Administrator to request a client certificate. 4. 14. Thanks for your help and persistence. After viewing the temporary password in your email or copying it to your clipboard, tap the NetExtender application icon to return directly to this screen. To create a shortcut on your desktop that will launch NetExtender with the specified profile, highlight the profile and click Create Shortcut. The following options are displayed: Connection Profiles - Displays all of the NetExtender connections that you have used on this device. To initially install the NetExtender client, the user must be logged in to the PC with administrative privileges. Within the NetExtender Properties dialog box, click the Advanced heading in the menu on the left panel. 4. For LDAP accounts you have to change them in AD (both user login name and user login name pre 2000), We use local user names and they are already all lower-case. Select Disconnect an active connection to have NetExtender log out of all of your SSL VPN sessions when you exit a NetExtender session, Configuring NetExtender Connection Scripts. 9. Youneed to try logging on with her credentials and make sure they work for you- not ask her to do it again. Buckle up!! Display precise number in status - Displays the exact numbers of sent and receive data. Networks that use an external authentication server will not configure local usernames on the SRA appliance. Users can mount network drives, upload and download files, and access resources in the same way as if they were on the local network. Just as a means of isolating the issue. If you are connected to a Dell SonicWALL SRA appliance running 5.0 or higher, and you have an Active Directory account, the User field contains your display name, such as Sonia Eng. 6. When launching NetExtender from the Web portal, if your browser is already configured for proxy access, NetExtender automatically inherits the proxy settings. If a user must change their password, a screen prompt will ask for the users old password, along with a new password and re-verification of the new password. Click OK to save it to your default download directory. You may need to restart the service, possibly by turning the phone off and on again, or you may need to re-install NetExtender. To use NetExtender on your MacOS system, your system must meet the following prerequisites: To install NetExtender on your MacOS system, perform the following tasks: 1. Find out why thousands trust the EE community with their toughest problems. Note Only rooted devices are supported for NetExtender Android in Dell SonicWALL SRA.The rooting requirement is due to limitations and restrictions of the Android platform. There are two kinds of device names: disk drives (that is, D: through Z:) and printers (that is, LPT1: through LPT3:). The Connection Profiles tab displays the SSL VPN connection profiles you have used, including the IP address of the server, the domain, and the username. without issue. If the firewall uses a self-signed SSL certificate for HTTPS authentication, then it is necessary to install the certificate before establishing a NetExtender connection. That's one of the basic things of bridged mode - the modem doesn't interact at that level. We have two different clients on each of our remote users workstations in case of issues with one client. unable to install netextender. - any version SonicWall Community With NetExtender, remote users can virtually join the remote network. It's so weird. Select the Enable proxy settings check box. Table 90 lists some commonly used batch file commands. To enable data compression of captured packets, check the Enable data compression check box. To manually configure NetExtender proxy settings: NetExtender provides three options for configuring proxy settings: The NetExtender log displays information on NetExtender session events. After selecting the Use Proxy check box, tap Proxy settings to open the configuration screen for the proxy server. How odd. To use the clipboard, press the password in your email and select Select Text. I have a user who is using NetExtender. Indicates the amount of traffic the NetExtender client has received since initial connection. Mobile connect using Android works! To continue this discussion, please ask a new question. In that case, shouldn't the actual Domain name be in the Domain box? I can certainly set up a site A user to connect from home via another office's sonicwall and go from there via site-to-site VPN to office A, but I would rather them go directly to site A's sonicwall as it used to be. To open a file on your computer, enter a command in the following format: 12. Well, I'll be calling my ISP for site A and yell at them for lying to me when I called them before. 12. The following table describes the commands available in the NetExtender CLI and their options. She was unable to login with her credentials, but I was able to login with mine. The OTP for your token is shown in the AuthPoint mobile app. I'm going to take one more shot at this You need to remote into her PC, and YOU NEED TO DO THE TYPINGof her credentials. 6. DragonsRule wrote:Is this a laptop, so the user can take it to another ISP connection to test? Very quick help and he gave me a lot of options to help resolve the issue. Make sure the domain controller and any machines in the logon script are accessible via NetExtender routes. Wait several seconds. Select the Sent & Received menu tab to adjust the metric used for sent and received statistics on the status window. 2. To save the log, either click the Export icon or go to Log > Export. To use NetExtender on your Windows Mobile device, perform the following tasks: 1. The idea is to pin down if the issue is credential related or not. To view NetExtender routes, tap the Routes tab. To clear the NetExtender Log, select the Clear NetExtender Log button. Then enter cd Program Files\SonicWALL\SSL-VPN\NetExtender. Also- have you tried connecting via mobile connect? Proxy Settings - Provides the ability to manually specify a proxy server. Indicates the IP address assigned to the NetExtender client. How do I install NetExtender? I logged in to NetExtender with my credentials and it worked fine. You will see the NetExtender traffic indicator appear in the notification bar at the top of the display, unless it is disabled in Preferences. She was using it fine 2 days ago and then yesterday it all of a sudden quit working. To generate a diagnostic report with detailed information on NetExtender performance, go to Help > Generate diagnostic report. I guess the ISP's tech I previously spoke to about bridged/router mode had no clue what I was talking about or where to check. The NetExtender Android client is supported on rooted smartphones running the following versions of the Android operating system: The NetExtender Android client is compatible with any Dell SonicWALL SSL VPN firmware version that supports the NetExtender Linux client, specifically: As new features are added, users must install the updated client to access all the features supported by the new firmware. (Optional) Timeout duration, after which the session is disconnected. Dell SonicWALL SSL VPN supports NetExtender sessions using proxy configurations. If you choose to set a maximum size, use the adjoining arrows. 8. The NetExtender log displays information on NetExtender session events. The NxConnect.bat file is displayed. Mobile Connect is compatible with SRA and is a free download from iOS and Android (4.0+) app stores. Tap Remove all to remove all profiles from the smartphone. The easiest way to import the certificate is to click the Import Certificate button on the Virtual Office home page. Any ideas as to how I can get her credentials to work? The Connection Manage is designed to determine the optimum network type (such as 3g or wi-fi). To delete a profile, highlight it by clicking on it, and then clicking the, To customize the behavior of NetExtender, click the. To display the NetExtender Profiles screen, start NetExtender and then press the options or menu button on the smartphone and tap Profiles. To have the NetExtender log-in window display, check the Display NetExtender UI check box. When NetExtender is installed, you may be prompted to restart your device. You can instruct NetExtender remember your profile server name in the future. For information about installing and using SonicWALL Mobile Connect, see the SonicWALL Mobile Connect User Guide at:http://www.sonicwall.com/app/projects/file_downloader/document_lib.php?t=PG&id=482. The amount of time the NetExtender has been connected, expressed as days, hours, minutes, and seconds. The version of Dell SonicWALL SRA NetExtender Adapter from Device Manager. I've seen a lot of issues where folks having trouble logging in because there is a capital in their username/domain and they're typing it all lowercase. 5. Too add commands, scroll to the bottom of the file. 4. NetExtender Connection Entry Cannot Be Created. Configuring NetExtender Advanced Properties. 6. To disable data compression the next time NetExtender is connected, uncheck this box. The NetExtender client has been known to work on other distributions as well, but these are not officially supported. Note It may take several minutes for the Debug Log to load. The NetExtender log displays information on NetExtender session events. To map a network printer, enter a command in the following format: net use LPT1 \\ServerName\PrinterName /user:Domain\name. Click OK to update the settings.

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