* You may get connected to management as you are running into a meeting or dropping the call. After talking to Customer support for weeks, they said that when they look at the trade in, the IMEI number for the phone they received belongs to a Galaxy S9, but for some reason its showing up as a Galaxy S5. If your mobile device has no trade-in value, you can recycle it. Please sign in again to continue. Once they received my trade-ins, they tried credit me only pennies of the amount promised or just denied they were received. We would like to take a closer look into your concern. or Android devices. When it comes to trade-in values, this is where Verizon falls short. This article has been viewed 483,948 times. Answer a few short questions about the condition of your device to learn the estimated trade-in value. I can understand where your concern is coming from regarding the difference in value. AT&T: This free offer is good only when you trade in a Galaxy phone. The reps on the phone couldn't figure this issue out. Due to inactivity, your session has expired. upgrade. About trading in devices to Verizon Expand All Does my phone have to be paid off to trade in Verizon? Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. What else can I do, because even support has admitted that the IMEI number is a Galaxy S9. The other day, I noticed, they appraised my phone for $142. I selected my old phone, which is a Samsung Galaxy S9 Black 64gb. The most popular is because there actually was a problem with the device once it was received. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. The email should explain the reason for the lesser value, such as the condition of the device was different than originally stated in the submission, we received a different device than expected, or the activation lock is turned on (e.g., Find my iPhone or the Find My app). I consider it a deceptive business practice to entice new customers with trade-in credits and then NEVER send the required trade-in kits (even after repeated requests), and then when the customer finally mails them in without the kit - the trade-in value credit is only a FRACTION of what was promised. We'll confirm the final value after we get your devices and validate the make/model, eligibility and condition. To get your device to us, you can either: Need to change your trade-in method? It's very quick and simple and will get results: Hello! Whether they are purposely interfering with the process to discourage successful trade-ins OR they have incompetent systems or customer service reps, EITHER WAY, Verizon needs to fix the problems. Don't ship the charger, SD card, SIM card or other accessories with your device. Anyways, this is a pretty shitty way to treat MANY of your customers, and this is by no means an isolated issue. I was promised $2400 for trading in 4 phones and it was NON STOP issues, one after another trying to get the credits promised. Archived post. You must be signed in to access this part of the community. Get up to $500 when you. Is there really a $35 restocking fee on returned merchandise? If you decide to trade in a device after you've purchased a new one: We don't accept these devices for trade in: For more information, visit our Device Trade-in Program Terms & Conditions. We're here for you and we want to help! Goodness! A supervisor, vice president, or other high ranking Verizon executive can call me to resolve this ASAP. If you chose trade in via UPS* look for an email from us and follow the instructions. I even spoke to one of the trade in specialists. Find instructions for clearing your specific mobile device on our Device Support Overview pages. For those of you enrolled in a monthly device payment, you are eligible to trade-in for a credit. You'll see the options that apply to your trade-in during the ordering process. I'd like to hear verizon respond on the matter. I called and they said not to worry, the $33 per month will start being applied next bill. We understand that you are experiencing an issue with your services. Verizon's latest set of cell phone deals include newly increased trade-in rebates for those looking to upgrade - up to $800 off on the latest flagship devices, in fact. If you no longer want to trade in your device, call us at 800-416-8894 or contact us and request that your trade-in be canceled. 3G prepaid phones that have been active for at least 6 months, 4G prepaid phones that have been activated and at least the first month payment has been made, Bring us the device you want to trade. Enjoy! Stores I gave so many chances for them to make it right, I didn't feel bad at all contacting the FCC. Here's clarification on the most common questions. iPhone trade-in: How much is your phone worth? More Options ***Announcement: We're excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. Have a phone you love? *** I am exhausted and frustrated. Finally, they instructed me a way to request a mailing label that I needed to print myself. How do I remove my personal information before I send back my device? Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. If there is any remaining credit it will be put toward your Verizon account. These. Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. Accessibility Resource Center Skip to main content. It's super easy and will get you in touch with someone from the executive office at Verizon who actually will LISTEN and has the intellectual ability to UNDERSTAND the issue and has the AUTHORITY to fix it. Downdetector only reports an incident when the number of problem reports is significantly higher than . Stores your username on this computer. Tonight the rep told me that the trade had been delayed but it wasn't for $800 - my phone only qualified for $400. Use our Trade-in page and you won't have to go to a Verizon store (unless you want to bring us your old device). Nothing moves as fast as technology: Todays high tech is old news tomorrow. There were big warnings on the Verizon trade-in page that you MUST use the trade-in kit, but the representative assured me that the printed mailing label would be perfectly fine even though that contradicted their own website. I just had something similar happen, a Trade-in offer that went from $300 to $24. Im not holding my breath. Note that I have all this documented in a chat. First they never sent trade-in kits. The system that issues the value has wrongly assigned that serial number of that device, and this could be a mistake on Samsung's part (reusing or reissuing an old serial) or Verizon's (erroneous data entry or out of date listing) or just a simple software error. I am waiting one more day before I submit my complaint to both the FCC and WA State Attorney General. I feel your pain. Personal Business. Please, send us a Private Note, so we can open your account, and get you taken care of right away! After reading through so many posts about these same issues with Trade-ins, I can see that this is a pattern with Verizon and feel strongly that the FCC and/or my State Attorney General needs to look into this. I even offered to drive the phones to a physical store, but they said that was not allowed. Great deal right? Thank you for reaching out to us! We're looking forward to working with you! How can I get information about my trade-in submission? Follow the steps below to get an estimated value for your device. Excludes Verizon Prepaid plans. *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for, 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. Continue with your trade-in by choosing a payout method and your trade-in return method. Verizon outages reported in the last 24 hours. The general rule of thumb is 2-3 billing cycles because Verizon wants to make sure they are getting the phones back at the warehouse. Look for an email from us that explains how to prepare, pack and send or bring us each device you're trading in: Check your spam folders if you don't see it. Each time I requested I was feeling more and more panic that I would miss the 30 day deadline. Sadly, it can slash up to half of the credit you will be getting. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Whether they are purposely interfering with the process to discourage successful trade-ins OR they have incompetent systems or customer service reps, EITHER WAY, Verizon needs to fix the problems. If you're a Verizon customer, sign in to My Verizon and we'll step you through the trade-in process. IMPORTANT: Send in only one device per package. We use cookies to make wikiHow great. You should not use this feature on public computers. Excludes Verizon Prepaid plans. If you seem pleasant, thank even the lower people on the totem pole for listening, giving advice or just being pleasant about the situation they will be more inclined to advance your complaint. That is a standard industry practice. Your submission ID is a unique identifier you can use to track your trade-in submission. https://www.verizon.com/support/trade-in-program-faqs/. Use your submission ID or the email address that you used when you first made your trade-in request. Did you receive any images of your phone? As a consumer myself, I know it's vital to get the proper promotions that are promised. I then sent in my S9 in the mail at UPS with the label that came from Verizon and after a couple weeks I got an email stating that they received a Galaxy S5 Red and my Trade in credit has changed to $0.00 in credit. Ill try to attach a screen shot of my comments. Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. Depends on the situation. Choose which devices you'd like to trade in. Remember my username. I've talked to Verizon about 50+ times and every time they try to fix it, nothing happens. Watch How to find your device ID for more options. This article has been viewed 483,948 times. Request a shipping kit during the online trade-in. And we want to make sure you're getting your promotion! The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card. Please send us a Private Message for additional Skip to main content Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espaol ShopShopShop Close Shop Shop all Deals Deals Deals It is common for some problems to be reported throughout the day. Once your grandfathered plan is gone, there's no way to get it back so at minimum, that's $360 more every 2 years you'd be paying for service. To learn more about the process, check out this step-by-step how-to guide. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Authorized retailers dont accept trade-ins. Enter your ZIP Code and filter for "Verizon Company Store". We inspect the device you send to ensure it matches the information you submitted. I encourage others who experience similar problems to do the same. Hello! New comments cannot be posted and votes cannot be cast. Did anyone actually get their credit?? I called and used the chat function and used the online request THREE additional times to report the problem and request new trade-in kits and they were never sent. Due to inactivity, your session will end in approximately 2 minutes. Device trade-ins are final. If the trade value is more than the remaining installment balance, then you can apply it to the installment and become eligible for a new device immediately. I paid for my own shipping envelopes. rpaulmerrell 6 mo. Even if it's zero, we can still recycle the device for you. Start now. If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order. Read about our Citizen Verizon social responsibility policies. We will inspect your trade-in device to confirm that it is in the same condition described in your trade-in request. This happens for a variety of reasons. Plus, a new line is required. Please respond to the Private Message we're sending so we can get a solution in place. Use our. No trade-in value will be provided for these items, and they won't be returned. If you misplaced your shipping materials, visit our Trade-In Tracker. Apparently the knee j*rk response from customer service is to justify what is happening and claim there really isnt a problem - even if that means disregarding reality and making things up. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I upgraded to the iPhone 13 pro and traded in by iPhone XR. We never want our customers to feel this way. They've also tried to submit promo correction forms, but they get rejected due to the phone showing up as a Galaxy S5. There are several reasons why the charging port might be acting up, including water damage or a small object being stuck inside. Step 1: Review your trade-in options Choose a new phone How do I change my address after I place my order? When we receive your device and verify that it meets the description you provided, we'll apply that final appraised value to your trade-in. Please send us a Private Message for additional assistance. wikiHow is where trusted research and expert knowledge come together. I want to report that I did begin conversation with several Verizon employees via the messaging and secure chat feature.
Vue Cli Use Babel Alongside Typescript,
Sims 4 Mythical Creatures Cc,
Homes For Sale Krumkill Rd, Albany, Ny,
Sikken Attitude Example,
Aluminized Alloy Steel Vs Stainless Steel Dryer Drum,
Articles V
verizon trade in problems