wolverhampton council taxi complaints

When questioned by council officers, Ayub, of Broadway, in Shirley, Solihull, said the increased cost was a result of coronavirus. Any views expressed in this email are those of the individual sender, Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Drivers must undergo medical certification to Driver and Vehicle Licensing Agency (DVLA) Group 2 Standards. ( Across 2021 and 2022, 55% of applicants failed this assessment. Governance It is only after these checks have been satisfied that an applicant can become a licensed driver. endobj JZ(99(J ( ( ( ( ( ( ( ( ( ( ((EPEPER(96 We need to support the private hire trade in the city and not turn ourselves into a taxi version of Gretna Green. 2,000 grants to help Wolverhampton taxi drivers | Express & Star Subscribe to our newsletter to get the day's top stories sent directly to you. He added there should be a cap on the number of drivers that can be licensed by one authority as it would lead to a "safer and more robust system". ( Wolverhampton Council has cornered the market, but you have to question whether it is right that a driver can get a licence there but ply their trade hundreds of miles away, he said. Number of Private hire taxi operators who have breached their operators licence conditions including name of operator and details of breaches from 2017 -2019, Information request Why is my taxi from another city? - BBC News Is climate change killing Australian wine? A total of 170 taxis were inspected by our dedicated Roads Policing Unit, in line with COVID and road safety regulations. To apply/renew your driver or vehicle licence follow the links below. (05798215). Subscribe to our newsletter to get the day's top stories sent directly to you. send you a fee notice and we will require you to pay the fee before She then more than doubled the price for the uninsured journey. stream endobj This email contains proprietary confidential information some or all of "I was sitting in the back of the taxi and he put his hand on my knee". If you hold a current Driver or Vehicle Licence with City of Wolverhampton Council, you will need to register with the "My Licence Portal" to inform of arrests, cautions, charges, convictions and Fixed Penalties as part of your conditions of licence. 4 0 obj ( )i( ( 4G PDF Taxi CCTV Policy - Wolverhampton Placing members of the public at unnecessary risk by taking a booking without valid insurance is unacceptable.. If we decide a fee is payable, we will "At the moment, some drivers can take advantage of a loophole where they can apply to get a licence in an authority that has less stringent assessments and ply their trade in an area which does. complaints against drivers, are less likely to occur in an environment . Please notify Taxi drivers and council colleagues say farewell to Elaine Moreton (centre) who is retiring at the age of 75 after 39 years' service. DearL Thompson endobj Mr Ashford welcomed news of the government's proposals for tougher legislation. ( hh hh hhQ@%- QK@ EPEPPQE QEQE QE QE0 A driver working in Southampton when a serious sexual allegation was made against him in October 2017, A Wolverhampton taxi driver accused of being involved in child sexual exploitation on 16 June 2017 in Bolsover, Derbyshire, A serious sexual allegation recorded as taking place in Mansfield, more than 70 miles away, on 3 October 2016, One allegation of CSE made in Shropshire in January 2018 along with two other serious sexual allegations in 2017, In Telford, where authorities have dealt with. Taxi complaints Wolverhampton City Council. Run by Volunteers and powered by Alaveteli. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. If you are not the intended recipient, an addressing or transmission error Help us protect your right to hold public authorities to account. Taxi Complaints - Report a taxi driver | City Of Wolverhampton Council ( In some case, a fee may be payable. At the end of the training programme, there is a written assessment. The council report also stated its licensing team prioritised drivers in its own area and had taken on 20 extra staff in the last year to deal with the volume of applications, with plans to appoint more. the use of this email or attachments. You are now required to show photoID when voting at a polling station at the elections on May 4th. )(((h(QE TheFreedom of Information Act 2000may restrict the release of some or "What is really important is that we make sure we bring the taxi drivers in on this. A site to help anyone submit a Freedom of Information request. is a registered charity in England and Wales (1076346) As such, the Council considers those applications and where the applicant is fit and proper, a licence is granted. Reports of child sexual exploitation are among allegations made against drivers licensed in Wolverhampton, but who also operate across England. ( This week, the government said it was tightening taxi safety guidelines and considering stopping drivers from operating hundreds of miles away from where they were licensed. list by name and contact details of private hire vehicle operators licensed to/by Wolverhampton council 2020 Did this woman die because her genitals were cut? endobj ( ( It is a criminal offence for people on barred lists to apply to work in a regulated activity and offenders are reported to the police. Wolverhampton The campaign also highlights the risks involved in taking an unlicensed vehicle and how to identify a legitimate taxi or private hire driver. Blackpool taxi drivers bypassing resort's regulations with Where there is information on the applicants DBS certificate, this is considered in accordance with the Councils Guidelines. It is intended solely for the addressee. Private Hire Driver Licence Application Less teenagers have meningitis protection since before pandemic, Coronation uproar as Birmingham residents react to allegiance pledge with everyone saying same thing, A new independent pizza restaurant is coming to Harborne & its giving away free pizzas, More than 20,000 Russians dead in Bakhmut, US says, France May Day protests leave dozens of police injured, 'Fighter jets are roaring over my home in Sudan'. The BBC has learned there have been seven allegations of child sexual exploitation (CSE) made, and 16 serious sexual allegations against drivers licensed in Wolverhampton. Magistrates dismissed Sahrish Rahat Ayub's appeal against Wolverhampton Council's decision to revoke her private hire driver licence. The BBC has been unable to determine whether the drivers accused of offences have faced criminal proceedings. Where complaints are made, the Council has a key performance indicator (KPI) for all complaints involving safeguarding concerns to be investigated within one day. is a registered charity in England and Wales (1076346) The secret mine that hid the Nazis' stolen treasure. South Staffordshire Council is handing over taxi and private hire licensing functions to Wolverhampton Council (CWC). Video, The secret mine that hid the Nazis' stolen treasure, Shooting suspect was deported four times - US media, King Charles to wear golden robes for Coronation, More than 100 police hurt in French May Day protests, MasterChef Australia host Jock Zonfrillo dies, Explosion derails train in Russian border region, Street piano confiscated as public 'break rules', Yellen warns US could run out of cash in a month, US rock band Aerosmith announce farewell tour, NFL player's daughter, aged two, drowns in pool. Safety and health of drivers and the public; High standards of vehicle safety, comfort and access; Prevention of crime and disorder and the protection of consumers; and, Equality and accessibility in service provision. The Council uploaded all its historic computer data to this register and all refusals by the Council are added to this register. services through our wholly owned subsidiary A site to help anyone submit a Freedom of Information request. ofWolverhampton Council . "We would like to see a return of standards so that public safety is not put at risk.". If you need to make a complaint about a driver or a vehicle, please visit thecomplaints page. Wolverhampton Council EP We are working with industry leaders, regulators and government to make your voice heard and improve customer service. PDF Taxi CCTV Policy - Wolverhampton please follow the link to Wolverhampton City Council Taxi Licensing. City of Wolverhampton Council licensed Hackney Carriages and Private Hire Vehicles are referred to collectively as 'taxis' in this policy. 3 0 obj "In terms of my experience working on the front line and from working in some cases, there are some drivers that are predatory. The authority said it dealt with complaints robustly, with all safeguarding issues dealt with within a day "regardless of where the driver is in the country". Weve helped millions of people find a resolution. The Local Democracy Reporting Service said that since the change in the law, Wolverhampton had invested heavily in its digital licensing service, reducing processing time and cost. It just seems like the budget line comes first above everything.. We couldnt load the mail server logs for this message. $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? PDF Complaints Procedure - Civica If you are not the intended recipient, an addressing or transmission error Read about our approach to external linking. ofWolverhampton Council . If you need to make a complaint about a driver or a vehicle, . except where the sender specifically states these to be the views ( These guidelines have been consulted on with the industry, police, courts and all other councils. Wolverhampton then made it very easy to get licenced there, issued tens of thousands of licences for a population of 260,000 and therefore made the standards of private hire taxis slip in the whole country malcster_75 8 mo. NihsG4sG499 99 99 J)y JZ)( (QE the case and advise you of your rights to request an internal review and NOTE: Please do not edit the subject line when replying to this email. Resolver is not affiliated to, linked with or otherwise endorsed by Wolverhampton City Council. Change in taxi laws could call time on Wolverhampton's 'out of control % <> A Wolverhampton private hire driver who overcharged a customer, while taking her on an uninsured journey that wasn't pre-booked, has had her licence revoked. <> Simple! ^hibQE( ZJ(EPEPER ( ( ( ( ( ( (QE( E6) E:hwAKKAIKI@Q@IE QE R(4 J )hi( (i( On April 29, 2020, council officers received a. Summary of CCTV Requirements 1. The data was provided in a Freedom of Information request. Consumer guides, newsletters, surveys and more! Instead, theyre full of the info you need to get things sorted. Thank you for your request for information received on6 November L thompson made this Freedom of Information request to Wolverhampton City Council . all of the information you have requested. <> ^hE/4 Ph @EPsG4R(99 (iH=iOjJ@/&R % <> Across the weekend (Friday 18 December and Saturday 19 December), 27 taxi drivers were issued with enforcement action, including defect notices or suspension of licenses. Let us know what you think has gone wrong and how you think we can correct it. ( The Council also considers whether the complaints against the driver necessitate consideration by the Disclosure and Barring Service for the former driver to be added to the children and/or vulnerable adults barred lists. The Council's main objective regarding taxi and private hire licensing are: If you are looking for further information about the requirements, please follow the link toWolverhampton City Council Taxi Licensing. Councillor Alan Bolshaw, the citys licensing chief, said: Councillor Bird seems to have come quite late to the party. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Wolverhampton City Council. Slower processing times and higher fees elsewhere had encouraged many drivers to choose Wolverhampton. (%-% ii(BsKIh9O/4 GS jJV ( ^j@J(QH((((((( Wolverhampton Council currently operates a Get Home Safe campaign which seeks to make sure the public are aware of the differences between hiring hackney carriages and private hire vehicles. 1. mailto:[Wolverhampton City Council request email], 92K 5 0 obj In the last year, we have covered: These operations are conducted in partnership with officers from the respective licensing authority, as well as the local police force and representatives from the Driver and Vehicle Standards Agency (DVSA). ( I understand they may feel like they're being unfairly targeted but you know this is about protecting children and protecting drivers' business reputation.". Wolverhampton City Council Complaints Email & Phone | Resolver UK You therefore need a debit or credit card to make the payment.. You must also complete a DBS application (Criminal Records Check) and provide a DVLA three . Taxi licences | City Of Wolverhampton Council J^h'K~s@sIMJZJ)( However, if you'd rather complain directly, you can use the above address to contact Wolverhampton City Council. Taxi & Private Hire Vehicle Licensing - South Staffordshire 30 March 2022. Established in 2008. 2 0 obj Wolverhampton Council [1][Wolverhampton City Council request email] However, the authoritys dominance of the market has not gone down well with other councils, some of which have seen their own private hire applications plummet. If the applicant is renewing their licence or has held the same licence within the last 12 months, they must provide an HMRC Tax Check code to show that they registered to pay tax. Has the incident been reported to the police. We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone. But only a small fraction of the new licence holders are operating in the city, with some drivers working hundreds of miles away in Scotland. The service also undergoes audit each year. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. You can be certain that youre talking to the right person at the right time. On Tuesday, the Department for Transport announced new proposals for taxi and private hire drivers to have to pass enhanced criminal record checks before being granted a licence. ( 7 0 obj Drivers must have held a UK driving licence for at least one year and this licence is checked as part of the application process. Please note, if you are not willing to provide a witness statement we may be unable to process your complaint fully. ( Six of the drivers in the CSE reports had their licences taken from them but the seventh complaint was not upheld. They will investigate your complaint and respond to you direct. privacy legislation. Dear Wolverhampton City Council, Please could you provide a list by (name / address / contact details /) . Applicants are also required to disclose any previous licensing history. Wolverhampton council said it stripped licences from suspects immediately. <> Predators can use relaxed rules to become taxi drivers and gain access to vulnerable passengers, a victim's charity said. Prof Rod Thomson, Shropshire Council's director of public health, said the authority was "concerned that public safety is being threatened and environmental aspirations diluted in cases where drivers and vehicle proprietors 'shop around' to be licensed by local authorities that demand lower standards and then exclusively or predominantly work in an area or areas where standards are higher and licences more difficult to obtain". In May 2017, the chair of Wolverhampton's licensing committee, Alan Bolshaw, wrote to Sajid Javid, who was then Communities and Local Government Secretary, urging him to create a national database of drivers so that adequate background checks could be carried out, even suggesting the council fund it. ( (ZNh ( (((((((((( (EPEPI-Nh9G4sG4 sG4sG4 S{4 (IKFh I@Q@ E- QE QE QE QE QE QE QE QE QE QE QE RR ( ( ) sG4sH999999( ()i)h( (QE Your donations keep this site and others like it running. Wolverhampton Council launched The Additional Restriction Grant - Taxi and Private Hire Grant Scheme to help drivers across the city. The Council has never refused a request from a licensing authority for a compliance operation in their area. Just raise a case and leave feedback after. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. The authoritys total income from private hire and Hackney Carriage licensing was 157,482. Council cannot accept responsibility for any loss or damage arising from We use the DBS Update Service to check drivers DBS certificates every day of the week. (E 4.h i)h(@ E QF( jZ;PEhRCRhZ%4 In the last financial year, the city registered an extra 7,428 drivers, taking the total with a Wolverhampton licence to 26,745. The customer had been provided with a business card containing Ayubs personal phone number and she told him she had set up her own business. endobj NOTE: Please do not edit the subject line when replying to this email. Any breach of this condition would be looked on most unfavourably: 3.9 A private hire licence is a badge of approval, it states the Local Authority feels the holder is fit and proper and suitable in every way. Photo: Wolverhampton Council Drivers gathered outside. . Private hire driver loses licence for overcharging passenger after City of Wolverhampton Council said it prioritised local taxi driver applications. ( WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. Once a driver is granted, we continue to monitor them. Theres no jargon in our rights guides. "Since 2015 I know that there have been more complaints over sexual harassment, accidents in taxis and illegal pick-ups, all different things have been going on. Complaints about taxi drivers. Yours faithfully SocietyWorks Ltd Before becoming a driver, there are several requirements that must be met. Why are a lot of Wolverhampton council taxis appearing in - Reddit Video, The secret mine that hid the Nazis' stolen treasure, the government said it was tightening taxi safety guidelines, increased the number of licences it issues, sign up for local news updates direct to your phone, Shooting suspect was deported four times - US media, King Charles to wear golden robes for Coronation, More than 100 police hurt in French May Day protests, MasterChef Australia host Jock Zonfrillo dies, Disney faces countersuit in feud with Florida, US rock band Aerosmith announce farewell tour, NFL player's daughter, aged two, drowns in pool, Street piano confiscated as public 'break rules', Yellen warns US could run out of cash in a month. If not, we will refer your complaint to the manager responsible for the service you're unhappy with. The first is an enhanced Disclosure and Barring Service (DBS) check, which includes a check on the children and vulnerable adults barred list. The guidelines have been benchmarked against the Institute of Licensings Guidance and the Governments Statutory Standards and in both documents cases, the Councils rehabilitation periods are longer. This email contains proprietary confidential information some or all of "The first thing to say is that the majority of taxi drivers out there are working hard to make a living and are trained to actually help vulnerable people," said Phil Ashford, from the National Working Group (NWG) for tackling child sexual exploitation. has misdirected this e-mail; you must not use, disclose, copy, print or ( Is climate change killing Australian wine? ( (@QE Established in 2008. ( proceeding with your request. Enquiries are made with those authorities and any previous complaints considered with the Councils Guidelines. The BBC is not responsible for the content of external sites. Subscribe to one or all notification sources from this one place. Email:licensing@sstaffs.gov.ukTelephone: (01902) 696000, Sign up to receive news and updates from South Staffordshire Council. Council's taxi licensing change aims to save money. Resolve your Wolverhampton City Council Complaints for free | Resolver UK VideoThe secret mine that hid the Nazis' stolen treasure, LGBT troops take love for Eurovision to front line, Why an Indian comedian is challenging fake news rules. ago In Wolverhampton they can use older taxis That's the main reason 13 blake-a-mania 8 mo. ( Run by Volunteers and powered by Alaveteli. Get started now and lets get this sorted. Donate and support our work. Wolverhampton Council has always defended its position, stating that it oversees enforcement operations all over the country, and that any profits it makes from licensing are ploughed back into the scheme. Contact us if you think it should be reopened. (Q@QH( (/65hQJ1AE% RR)(JZ(AIE R ZC@RPKE% QK@ E- QE QE QK@ EPEPEPIKE %Q@ EPzQE QE QE QE QE QE QE QE QE QI@E% QKE Dear Wolverhampton City Council, Please provide number of complaints received by council in relation to uber taxis from 2015-2019 . A Freedom of Information request found Wolverhampton Council had handed out 15,000 private hire licences in 2019, bringing in nearly 3.7m in fees. Taxi drivers and council staff say a fond farewell to the 'queen of [1][Wolverhampton City Council request email] <> Dear Wolverhampton City Council, Number of Private hire taxi operators who have breached their operators licence conditions including name of operator and details of breaches from 2017 -2019 . It has granted 35,035 private hire licences since 2017, pumping 8.7m into the authoritys coffers. and a limited company (03277032). mySociety ( ( (QA!EPEPEPES ) QE QE Governance Freedom of Information Act 2000 Wolverhampton Council hands out 15,000 taxi licences in one year to drivers across UK By Peter Madeley Wolverhampton Transport Published: Jan 10, 2020 Comments Wolverhampton Council. mySociety Download Over the same period Wolverhampton Council had 1,018 applications from private hire drivers based in Walsall. requested for any other reason together with the reason(s) why and details You may change your settings at any time or accept the default settings. Please check with your phone provider if you are unsure about how much a call will cost. Pay Customer Self-Service - Wolverhampton City of Wolverhampton Council Taxi Licensing Safeguarding Statement Police were informed in all cases, it said. Importantly, our driver conditions dictate that drivers must cooperate with reasonable requests from compliance staff authorised in other areas. Before becoming a driver,. which may be legally privileged and/or subject to the provisions of Wolverhampton Homes | Complaints and feedback None of the councils for the areas where offences were alleged could confirm whether they had been made aware of the suspect driver operating in their area. City of Wolverhampton Council licensed Hackney Carriages and Private Hire . In that year a change in the law allowed private hire drivers to operate in a different area from where they obtained a licence. ago Follow BBC West Midlands on Facebook, on Twitter, and sign up for local news updates direct to your phone. <> ( It currently has 4,461 drivers licensed. Councillor Mike Bird, the leader of Walsall Council, said he favoured a change in legislation as the current system was making a mockery of local authority licensing laws. Taxi complaints - a Freedom of Information request to Wolverhampton

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